Staff not friendly at all. Ignoring foreign customer. No help. When other local customer comes suddenly they become so friendly. When asking about promotion, sfaff answers rudely. You have to stop thi... See more
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Location
Switch locationUnit 17 Bridgewater Park Outlet, BT32 4LF Banbridge, Northern Ireland, GB
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See what reviewers are saying
Perfect fit, sent out straight away, perfect colour and condition. Great price.
Ordering was straight forward and delivery was quick
Very good customer service.
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 17 Bridgewater Park Outlet, BT32 4LF, Banbridge, Northern Ireland, United Kingdom
3.4
Average
5 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Staff not friendly at all
Staff not friendly at all. Ignoring foreign customer. No help. When other local customer comes suddenly they become so friendly. When asking about promotion, sfaff answers rudely. You have to stop this bias passive aggressive if you want to grow a business.
August 27, 2025
Unprompted review
Reply from Clarks - Banbridge Outlet
Hi Baem,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused -Angela
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The shoe!
Perfect fit, sent out straight away, perfect colour and condition. Great price.
November 6, 2024
Ordering was straight forward and…
Ordering was straight forward and delivery was quick
August 30, 2024
I asked for an exchange for an 8 but…
I asked for an exchange for an 8 but have not received them.
Also sent two separate emails to do with two separate orders, when there was only one order.
August 28, 2024
Reply from Clarks - Banbridge Outlet
Hi Sharon,
Thank you for taking the time to contact us regarding your exchange for order 1006435809. I have checked over your exchange tracking and can see it was delivered yesterday.
If you have any further problems please contact our team via our contact form below quoting reference number
549286, alternatively you can also contact us though our social platforms. Please find the link below:
https://www.clarks.com/en-gb/contact-us
Facebook @ClarksShoes
Instagram @ClarksShoes
All the best- Becci
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