Clarks Reviews 

This has been one of the worst customer service experiences I have ever had.

I bought three pairs of shoes online and returned them to a Clarks store. More than a month later, I still have not received my refund.

I paid using PayPal, so I first contacted PayPal to ask about my refund. They confirmed that they had not received any refund from Clarks. I then contacted Clarks, who told me they had tried to process the refund but that PayPal had rejected it. When I contacted PayPal again, they told me they had not rejected any refund and advised that Clarks should simply process it again.

Since then, I have been passed back and forth between Clarks and PayPal. Clarks tell me to contact PayPal, while PayPal tell me that Clarks are responsible for issuing the refund. Despite opening several cases with Clarks, I still have no refund and Clarks have been unable to provide any evidence that they actually attempted to process it.

I returned the items over a month ago, I have neither the shoes nor my money, and no one is taking responsibility. This situation is completely unacceptable.

I ordered replacement shoes in the correct size because the original pairs were far too large, but I am still waiting for the refund for the returned items. I feel completely let down by the way this has been handled and ignored throughout the process.

My order number is: 1018499867

I cannot recommend buying from Clarks based on my experience.

Shopped at Selly Oak. Customer service was outstanding, Amat was very friendly and patient. Excellent service

I visited the Abbeycentre store earlier today to purchase my daughters P1 school shoes. I was greeted as I came in by a team member at the front of the store which was very nice! When I got to the children’s department, we were served by a lovely girl called Lily. She was amazing with my daughter, she asked her name straight away and chatted to her throughout. My daughter was so excited to get her school shoes, and this made it feel lovely for her. Lily was so informative throughout our experience, and very patient as we tried on a few different styles until we found the perfect pair. I also needed plimsoles which weren’t in stock in store but Lily kindly ordered those in for us. All in all a lovely experience from a great store!

I have been a regular visitor to Clarks in Abbeycentre over the years, and have had lots of great service from other team members (Maria, Cara and Grainne to name a few) so I knew there was nowhere else I’d go to get my daughter a very special pair of shoes.

Thank you Abbeycentre team!

This time today we went back to Clark’s because my child’s school shoes for September were too small so we went back to return them and get some new ones .the customer service was outstanding they were so nice and friendly especially Amat she truly makes Clark’s shoes service even better . She helped us from measuring my child’s feet willingly and mostly helped us order our shoes for next day delivery which I was truly grateful for !!!she was also so funny and commented on my child’s hair and said it was beautiful which truly brought a smile to our faces . Amat and this other gentleman treated us with such care and manner and greeted us and smiled. This is something they other stores should know a smile goes a long way and Amat and this other gentleman did this. which if Amat could read this and remember the gentleman she was with so he could have a nice mention as well. Overall they were so nice and brought out Clark’s true shine for customer service. Thank you Amat and other gentleman for making our experience worth it and thank you for putting a smile to our faces as we went . We felt you and this other gentleman should truly get recognition for your hard work and loyalty to us as customers. Thank you Amat .

The store had a lovely atmosphere as soon as we went in. Workers were helping children get fitted for shoes and being so kind and patient with them.
We were served by Angela and she was lovely - so helpful, friendly and knowledgeable.
Displays looked good. Prices were clear. Everything was neat and tidy.

Amat was very helpful and showed excellent customer service, thank you for the support you gave me today

Tavleen assisted at Fosse Park. She was courteous and extremely helpful. Thanks to her, purchasing a pair of shoes went smoothly and was a pleasant experience.

Sam G from bolton was so friendly helpful had my son shoe fitted for a wedding and suggested about school shoes. We came out very happy as my son can be hard to buy for and Sam help us get both shoes and stresses free thanks brilliant

Danish was really helpful and polite... amazing service

Mo at Middlebrook Bolton store was brilliant with my son Leo. Purchased Leo’s school shoes and he couldn’t do enough. Thank you

Ben and Emily at Clark’s Poole store were fantastic with my twins. We came in for their first school shoes and PE trainers and the customer service was brilliant.

Gerry on Grafton street in Dublin could not have been more helpful during my recent visit. I was buying school shoes and he obliged with many trips to the store to see what could work best. Above and beyond and much appreciated

Sam was so friendly and helpful. We had foot measuring and bought new school shoes - all so easy. My daughter is also really pleased with her new shoes and can’t wait to wear them!

Was assisted today by Dawn @ Swansea Quardrant. She was a great help with picking my shoes needed some formal shoes with the difficulty of having very wide and chunky feet,
It was a little difficult but with the help of Dawn she was patient, very kind and talked all my options and together I manged to find a pair i wanted, was very happy with the purchase I made and will most definitely return when I need more shoes

Thanks for your help.
Nathan.

Amy, the assistant in Rushden, was amazing today! The service was very professional. She had a great approach to the customer and showed tremendous patience with the children! We were picking out our first-ever school shoes, and Amy made the experience truly pleasant. Thank you!

We went into the Cambridge store today to get my son some school shoes and Charlotte served us and she was amazing. She was patient, helpful, reassured my son when needed and nothing seemed to be a problem.
A great experience and amazing customer service ☺️

Leena went above and beyond to help with a click and collect order i had an issue with. She was able to resolve it well and I walked out with my shoes. Thanks.

Fabulous service, needed a pair of sandals ordered urgently which sorted out smoothly. Brilliant store too

Thank you so much to Taty and the team who were incredibly patient and kind with my 8 year old son when looking for school shoes this Sunday! We really appreciate you kindness!

Michelle at Huddersfield pity Clarks don't have more employees like her so professional and pleasant