i recieved perfect service from isabelle rowland at bath store she was not only very fast she was also very nice and talkative yet proffesional.
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Came in to Bath store to have my 6 year old daughters shoe schools sorted. Cheyanne was fantastic. My daughter is autistic so very sensitive to textures. Refused to wear the little pop socks. Cheyanne... See more
We visited today to get both our children's feet measured, upon finding both needed new Freya was lovely spending time getting the right shoes for both of them, our daughter loved it as she describe... See more
We were welcomed to the store and given a specific place to go. Caitlin arrived promptly and measured my daughter’s feet. Rather than waste time bringing shoes out one by one, Caitlin showed us what... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
10 Union Street, BA1 1RR, Bath, Somerset, United Kingdom
- 01225462632
Replied to 98% of negative reviews
Typically replies within 48 hours
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Ben was friendly, attentive, and professional. .
Ben was friendly, attentive, and very helpful. The store in Bath has a very nice selection of footwear and it was a pleasure to be there yesterday and today purchasing school shoes for my 3 sons.
Great service from Ben in the Bath…
Great service from Ben in the Bath store!
Served by Isia at Bath shop
Served by Isia at Bath shop , who was wonderful with both boys ! Very friendly & helpful. When they didn’t have the size for Jack, she went out of her way to bring lots more styles out, Jack loved the pair he chose, a very happy pair of boys , a very happy Nonna, and a very happy Mum 🤩
Excellent service from Isla & colleagues
Excellent service from Isla and her colleagues, coping calmly with an invasion of my 7 grandchildren and their parents.
Visit to the Bath store
I visited the Bath store and was helped by Sue. She gave some great advice on the right size to get for my boots, and how to care for them properly to make them last. Really lovely lady who seemed genuinely happy to help us and have a chat about our plans for the day. Very happy with my new boots and the service received.
Got my new shoes last weekend
Got my new shoes last weekend. Ben provided excellent service, such a sweet and enthusiastic lad.
Outstanding service in Bath
I was incredibly impressed with the exceptional customer service I received. After a disappointing online purchase, Tash went above and beyond. Not only did she expertly measure my feet, finally giving me clarity on my correct shoe size, but she also guided me to the perfect pair of smart leather shoes. Her product knowledge was outstanding, and she was exceptionally attentive and patient throughout the process. I left feeling confident and satisfied, with a beautiful new pair of shoes, complete with polish and balm. Tash truly turned a return into a fantastic shopping experience.
Ben is the best
Ben - what a truly wonderful experience we had today with my granddaughter who was being difficult to say the least. You were so kind, professional and genuinely helpful. Would give you 10 stars if I could!
Excellent service
Madi was very helpful and patient, lots of willing trips to the stockroom and helpful advice on fitting.
Sue guided my companion through section…
Sue guided my companion through section of the right shoes at the right size in the right fit. Very helpful, patient and professional.
A lovely shopping experience
A lovely shopping experience.
Sue was really helpful. Very professional and friendly. Lara was also very helpful
Professional and helpful staff
Professional and helpful staff. Staff knows the products very well and was a great help for choosing the right pair of shoe for the occasiona and fit. They are very patient as well and offered me options to try on. I always shop for shoes in this shop. As excellent as always.
Went to Clarks Bath on Sunday looking…
Went to Clarks Bath on Sunday looking for a mens boot and was helped by Liam. Great service and even left with extra pair of boots! An absolute credit to the team
Visited Clarks in Bath city centre as…
Visited Clarks in Bath city centre as my daughter’s school shoes were getting a little tight. We were served by Madi who was an absolute delight. She put my daughter at ease, chatting about school, and what she’d been learning. Would definitely go back next growth spurt.
Excellent customer service with a smile…
Excellent customer service with a smile from Isla in Bath over the weekend :-)
Great styles, helpful staff
Great shoe styles firstly! But also persistent, dedicated staff who helped find my find wide fitting styles. Particular thanks to Sue the manager.
clarks
I had an excellent experience at Clarks thanks to Benjamin ! He was incredibly friendly and patient and helped me find the perfect pair of shoes.
Very helpful At the Bath store and they did not have…
At the Bath store and they did not have my size in stock. Staff were super helpful and were able to order it in for next day delivery. A big shout out to Elinor for being so dedicated and helpful. Merry Christmas
Thanks Sophie for helping size our kids…
Thanks Sophie for helping size our kids shoes. Your patience and professional approach was very much appreciated.
Elinor at the Bath shop was excellent…
Elinor at the Bath shop was excellent today, my sons hates getting new school shoes and having his feet measured but it was relaxed and friendly and done in no time at all.
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