Clarks - Bath Reviews 199

TrustScore 5 out of 5

4.9

10 Union Street, BA1 1RR Bath, Somerset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

i recieved perfect service from isabelle rowland at bath store she was not only very fast she was also very nice and talkative yet proffesional.

Rated 5 out of 5 stars

Came in to Bath store to have my 6 year old daughters shoe schools sorted. Cheyanne was fantastic. My daughter is autistic so very sensitive to textures. Refused to wear the little pop socks. Cheyanne... See more

Rated 4 out of 5 stars

We visited today to get both our children's feet measured, upon finding both needed new Freya was lovely spending time getting the right shoes for both of them, our daughter loved it as she describe... See more

Rated 5 out of 5 stars

We were welcomed to the store and given a specific place to go. Caitlin arrived promptly and measured my daughter’s feet. Rather than waste time bringing shoes out one by one, Caitlin showed us what... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 10 Union Street, BA1 1RR, Bath, Somerset, United Kingdom

  • 01225462632

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Served by Isia at Bath shop

Served by Isia at Bath shop , who was wonderful with both boys ! Very friendly & helpful. When they didn’t have the size for Jack, she went out of her way to bring lots more styles out, Jack loved the pair he chose, a very happy pair of boys , a very happy Nonna, and a very happy Mum 🤩

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Visit to the Bath store

I visited the Bath store and was helped by Sue. She gave some great advice on the right size to get for my boots, and how to care for them properly to make them last. Really lovely lady who seemed genuinely happy to help us and have a chat about our plans for the day. Very happy with my new boots and the service received.

February 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding service in Bath

I was incredibly impressed with the exceptional customer service I received. After a disappointing online purchase, Tash went above and beyond. Not only did she expertly measure my feet, finally giving me clarity on my correct shoe size, but she also guided me to the perfect pair of smart leather shoes. Her product knowledge was outstanding, and she was exceptionally attentive and patient throughout the process. I left feeling confident and satisfied, with a beautiful new pair of shoes, complete with polish and balm. Tash truly turned a return into a fantastic shopping experience.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Ben is the best

Ben - what a truly wonderful experience we had today with my granddaughter who was being difficult to say the least. You were so kind, professional and genuinely helpful. Would give you 10 stars if I could!

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Madi was very helpful and patient, lots of willing trips to the stockroom and helpful advice on fitting.

March 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Professional and helpful staff

Professional and helpful staff. Staff knows the products very well and was a great help for choosing the right pair of shoe for the occasiona and fit. They are very patient as well and offered me options to try on. I always shop for shoes in this shop. As excellent as always.

February 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Visited Clarks in Bath city centre as…

Visited Clarks in Bath city centre as my daughter’s school shoes were getting a little tight. We were served by Madi who was an absolute delight. She put my daughter at ease, chatting about school, and what she’d been learning. Would definitely go back next growth spurt.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

clarks

I had an excellent experience at Clarks thanks to Benjamin ! He was incredibly friendly and patient and helped me find the perfect pair of shoes.

December 23, 2024
Unprompted review
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