Clarks Reviews 

Visited Grimsby store today and was very pleased with the customer service I received from Jaya. She was friendly and helpful and answered all questions I had about the trainers I was interested in. She took her time and didn't add any pressure to buy but informed me of the offers that they had.I did buy the trainers which I am very happy with,but wanted to mention the high standard of customer service Jaya gave thank you.

I was helped by a lady called Ruw who tried very efficiently to help me find sandals for my awkward feet. Although I couldn't find what I needed she was really pleasant and courteous.

Visited Clark's store at the Trinity in Leeds. Customer service was brilliant ! Thank you so much Sian for being so patient helping me find the right pair of sandals. After trying on many pairs of sandals and summer trainers - I did eventually find a pair that were the right fit for me. Sian was very knowledgeable on the range of sandals and features each have. Thank you Sian for your professional customer service and friendly manner. I'm very happy with my purchase today! A great store with great staff.

Today my wife and I visited clarks at Abergavenny
What a lovely store. I am an awkward fit with shoes, Megan was so helpful,polite, nothing was to much trouble.
Megan is a credit to herself and Clarks and I would not hesitate to recommend the store, to anyone who requires good customer care and a nice environment to shop in.
Once again thanks Megan
Peter & Sharon

I called into the shop at Donegall Place in Belfast to try on suede desert boots that I'd seen on the website.
Unfortunately they weren't a good fit for me but the staff member who attended to me went to a great deal of trouble fetching boots in various sizes for me to try.
I found Madison to be friendly, approachable and with a high degree of product knowledge.
Shopping for footwear is often a bit of a chore but Madison made it much more easy than is often the case.

⭐⭐⭐⭐⭐
I honestly couldn’t have asked for better service from Kai at Clarks. He was incredibly patient, professional, and knowledgeable while helping my daughter find the perfect pair of shoes. He took the time to measure her feet properly, explained everything clearly, and made sure the fit was exactly right rather than rushing the process.
Kai made my daughter feel comfortable and included throughout, and nothing was too much trouble. It’s so refreshing to receive customer service where someone genuinely cares about getting it right, and also collect the product I need to keep the shoes in top condition.
A huge thank you, Kai—you are a real credit to Clarks. We left with the perfect shoes and a very happy daughter. Highly recommended!

Came in today with my mum and was served by Zuhayr he was so lovely. Tried on different sizes he was so accommodating and such a lovely person.Amazing customer service by him!

Sapiyyah was great help, served me with wonderful customer service! You must be proud of yourselves for having such wonderfull staff! Wish her best of luck in her career.

My son has very wide feet and it's very difficult to find shoes that fit. Sarath was very patient and kept trying until we found a solution. Thanks Sarath!

Live and learn. The worst of the worst. I ordered a pair of shoes on the 4th of July and six days later no shoes, only excuses of shipment delays etc etc. Two days of it is going to arrive wait for it it is arriving and zip. Never again will I make the same mistake twice.

Do not buy online. Delivery is via Evri, who are terrible, and customer support in South Africa is rude and unhelpful. They refused us a refund even after Evri had failed to deliver our little boys shoes to the parcel drop off point after 2 weeks with no updates. I was on the verge of challenging the purchase via my credit card issuer when they finally agreed to provide a refund on our 4th call to customer service. What a shame that such a beloved British brand has come to this.

Naz was very professional, knowledgeable and kind with my family

Alison @Chatham Dockside was very attentive, efficient and friendly. I feel confident that I have made the right choice of shoe. Well done Alison and thank you

Emma was very friendly and measured the feet of my babba! His first pre walkers thank you to the team!

Glasgow Argyle street ...I find a nice sandal was £50 and I try to get a full pair to try it...The shopkeeper (young lady) left and honestly I had to wait a bit longer when she arrived. She explained to me the price is not what I see because another costumer mixed for it..strange..but okay. Could happen...so the price is £75.
I walking out the sop when both shelves was a big label£50...I questioned the lady...she also explaining something I am wrong..it is just a mistake and she removed the label was saying items there is £50.You do have a sale but the shop itself doesn't know what is the item is on sale. Why did not organise it in the morning, look at your shelves and what is on it..off course it was in the early afternoon but 3 shopkeeper is on the floor and not able to looked what's going on the place...Not nice if you see something a good price and after you have to pay 50 precent more just because the staff not able to organize the shop.

Visited the Warrington store to get my daughter’s feet measured, we were looked after by a lovely girl called Emily (Emily C on receipt). Honestly I can’t thank her enough. She literally went above and beyond to help us choose some shoes for my little girl, she brought out loads of options to try in the correct size, gave fantastic advice about the best styles to fit my daughters feet as we found out there quite wide. She was patient, kind, welcoming, interacted so well with my incredibly tired and shy little girl.. that by the time we left my little girl was full of confidence running around the store in her new shoes!! Honestly, she was AMAZING! An absolute credit to the store and I will definitely be returning in the future to see Emily for future shoes for my daughter 🩷

Shoes purchased in May 2026 developed a fault several weeks later. Although I still had the receipt, the issue occurred outside the initial 30‑day refund period.

Helen dealt with my concern quickly, exchanging the sandals for a new pair and even refunding the difference as they had since gone on sale.

She was professional, courteous, and resolved the issue swiftly. Thank you for the excellent service, it was greatly appreciated.

Wimbledon branch is understaffed. I have waited for over ten minutes and no staff member has even bothered to attend

Tasnim gave impeccable service. Helped me to purchase 2 pairs of shoes for my elderly father. Was very polite, friendly and fast with the service. Made the visit very pleasant, easy and enjoyable.

Great service and attention to detail by staff. Webber/Grafton Street