Clarks - Beckenham Reviews 50

TrustScore 5 out of 5

4.8

228 High Street, BR3 1EN Beckenham, London, GB


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Rated 5 out of 5 stars

I came into the store last weekend (Saturday 14th March) for my daughter’s first pair of shoes and was served by the lovely Karen, who was incredibly helpful. She took great care in measuring my daug... See more

Rated 5 out of 5 stars

Slightly dreading the school shoe purchase but Paige (Beckenham branch) made it seamless. She measured my son’s feet, talking to him the whole time to make him comfortable. We found a pair we liked fo... See more

Rated 5 out of 5 stars

Totally recommend this store. Realised this afternoon my son's school shoes had fallen apart so we needed to urgently get some new ones and arrived just 15 minutes before closing time. Leah was great... See more

Rated 5 out of 5 stars

Fantastic 5 star customer service in Clarks Beckenham today! Made my two children’s school shoe measuring and fitting super stress free. All staff friendly, kind and knowledgeable - love the fit guara... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 228 High Street, BR3 1EN, Beckenham, London, United Kingdom

  • 02086500436

4.8

Excellent

TrustScore 5 out of 5

50 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Daughter’s first pair of shoes

I came into the store last weekend (Saturday 14th March) for my daughter’s first pair of shoes and was served by the lovely Karen, who was incredibly helpful. She took great care in measuring my daughter’s little feet and made the whole experience feel special and stress-free. She was patient, knowledgeable, and helped us find the perfect pair. Thank you, Karen, for making such an important milestone so enjoyable!

March 14, 2026
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Rated 5 out of 5 stars

The staff were mutually supportive to…

The staff were mutually supportive to help me overcome problems of fitting orthotics into shoe and finding the right fit after 6 different pairs but found the right fit after numerous attempts.Grateful for Karen's patience and assistance.

February 12, 2026
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Rated 5 out of 5 stars

Debbie was a fantastic sales assistant

Debbie was a fantastic sales assistant, made every part of the sales process easy from start to finish, engaged beautifully with my six year old from start to finish and ended with a big smile on his face will 100% be a returning customer.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Painless school shoe shopping!

Usual school shoe shopping was absolutely painless at Clarks Beckenham with a booked appointment and the exceptionally friendly and patient Callum. He was full of good cheer at a very busy time and sorted out both kids in next to no time.

August 27, 2025
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Rated 5 out of 5 stars

Just before closing

Debbie was so kind and helpful. I have a swollen foot and she helped me choose a style and size that made it easy to wear. The shop was within 5 minutes of closing but she didn't rush me and made sure I was happy with my choice. Thank you Debbie!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah made the experience great

Sarah made the experience great. She has worked at the Beckenham branch for three years and has always made the experience fun and professional. My son enjoyed the short time he was there with Sarah and talked about Sarah on the way home. When he usually forgets anything that isn’t fun.

August 27, 2025
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Rated 5 out of 5 stars

Excellent

Excellent experience from Sarah in your Beckenham store this week, correcting issues from incorrect fitting of shoes in another branch. She spent time ensuring that the replacement shoes were fitted correctly so hopefully there will be no sore feet at the start of the school term.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service skill

I went into Clarks on Thursday 14th Aug for my daughter’s new School shoes. I was served by a really lovely lady Karen. Karen was so professional but really down to earth she made the experience so enjoyable. She is a credit to Clarks.

August 14, 2025
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