Clarks - Blackpool Outlet Reviews 25

TrustScore 4.5 out of 5

4.4

3 Clifton Road Retail Park, FY4 4RA Blackpool, Lancashire, GB


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Rated 5 out of 5 stars

Amazing staff where nothing is too much trouble. St and nina sorted a problem out that I was having trying to return shoes. They spent time with me and nothing was too much trouble. Would recommend th... See more

Rated 5 out of 5 stars

I attended the Clark’s outlet store in Blackpool - looking to purchase schools shoes for my children. I was very impressed with happy with Janet W who provided a really good service and helped us... See more

Rated 5 out of 5 stars

Dealing with customer services Rebecca was very helpful with dealing with a complaint and giving good feedback. I was grateful as I was given a voucher, but this was the last thing I expected. I simpl... See more

Rated 5 out of 5 stars

Kerry at Clarks outlet Blackpool was most helpful and pleasant and smiling. Husband and myself ended up buying 6 pairs of shoes between us . Helpful, pleasant sales lady makes all the difference.


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 3 Clifton Road Retail Park, FY4 4RA, Blackpool, Lancashire, United Kingdom

  • 01253699380

4.4

Excellent

TrustScore 4.5 out of 5

25 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Blackpool 5573 We had an amazing visit…

Blackpool 5573 We had an amazing visit today due to Izaak B being so helpful. We went in to purchase 1 pair of slippers and and ended up purchasing two pairs. His professional service and politeness was outstanding. Will return soon thankyou again Izaak.

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing staff where nothing is too much…

Amazing staff where nothing is too much trouble. St and nina sorted a problem out that I was having trying to return shoes. They spent time with me and nothing was too much trouble. Would recommend these two assistance to anyone. Thank you both

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Kerry was the name of the lady who served us. She was lovely. Greeted with a nice smile and chatty throughout. Excellent customer service. A young man measured our daughters feet he was very professional too. Great service Clark's thankyou.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Izaak 5 stars

Izaak was so helpful and attentive with me and my daughter.. will definitely be back because of him and his service. As asset to your company. The most helpful employee that I have seen (and Im a regular customer).

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Pointless measuring them

Took my daughter to get some Clarks shoes with my understanding they measured her and gave me a size, then I pick the shoes and all sounds simple. She tried them on, ran round the shop all ok. Two days later they have gone way to wide on her and dont fit at all, so either they are cheaply made or the women in the shop wasnt very good at measuring her. Took them back to be told I should of done the supply and fit, pardon, what is that. Surely you should of offered this service not sell me shoes that dont fit, why did I even bother having them measured. Awful rude staff member at the shop on the retail park in Blackpool called Lauren

October 1, 2025
Unprompted review
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Reply from Clarks - Blackpool Outlet

Hi ,

Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.

Please use the link below to contact our Customer Care Team as we would love the opportunity to put this right. 

https://www.clarks.com/contact-us

Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -

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Rated 5 out of 5 stars

Really good service

I attended the Clark’s outlet store in Blackpool - looking to purchase schools shoes for my children. I was very impressed with happy with Janet W who provided a really good service and helped us out with her experience with fittings and went the extra mile to find shoes in the back and then looking online.
She spent a lot of time with us answering questions and provided us with a very good service

Thank you Janet - keep up the good work, this was my first time in store and I will be returning again thanks to your service

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing services

Absolutely amazing services, thanks to Emily. Came in looking for shoes for my brother, wasn't sure what I was doing. But she helped me no problems, no stress. Would go back again.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Felt totally looked after!

I recently went into the Blackpool store and felt SO uplifted by the help, the knowledge and the kindness of Sarah, the sales assistant. She helped me find what I could not, and went straight to the one and pair left! She was also so knowledgeable about finding the correct size!!! My enormous THANK YOU! And to Luke, too, on the counter! Fabulous staff!!

April 2, 2025
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Rated 5 out of 5 stars

Lovely customer service

Dealing with customer services Rebecca was very helpful with dealing with a complaint and giving good feedback. I was grateful as I was given a voucher, but this was the last thing I expected. I simply wanted to pass on my concerns so no other customer was made to feel the way I was. Customer services and the Blackpool team, particularly Grace, have been lovely to deal with. Thank you.

October 7, 2024
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Rated 5 out of 5 stars

Friendly helpful service

We purchased our son's school shoes today and were served by Megan she was so brilliant with our son. She measured his feet and went to find shoes that would fit. She was really caring and helpful. Great place to go for your next pair of shoes

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Tim was extremely helpful and brilliant…

Tim was extremely helpful and brilliant with the children. He turned what could be a very stressful situation into something enjoyable. He always goes above and beyond to find the styles of shoe the children like and in their sizes. Thank you Tim!

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

Clarks outlet in Blackpool is fantastic…

Clarks outlet in Blackpool is fantastic value for money and has excellent staff. We went there today for my son’s school shoes. We had his feet measured by Max and had a pair of shoes he loves in under 15 minutes. Shoes were nearly 20 quid cheaper there for the same style than the high street as well. Very happy.

August 22, 2024
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Rated 5 out of 5 stars

Visited the Blackpool Outlet and…

Visited the Blackpool Outlet and received great service from Tim. In fact, he also served us for school shoes last year so we knew how good he was. He’s very friendly but very knowledgeable about shoe fittings.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Really good staff member!

Great measuring and fitting of new school shoes today.
Tim was very efficient and just an overall lovely person!
Made the back to school shop a whole lot less stressful!

August 20, 2024
Unprompted review

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