Clarks - Cameron Toll Reviews 16

TrustScore 4.5 out of 5

4.3

Unit 3A Cameron Toll Shopping Centre, EH16 5PB Edinburgh, Lothian, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great customer service 1 year old child that usually likes to run around and not stay still. Staff member Ellie was brilliant with her, measuring her feet and sorting the right shoes/trainers we neede... See more

Rated 5 out of 5 stars

Clarks at Cameron Toll opened up early for us as my son has autism and a learning disability. The staff were friendly, accommodating and speedy! Would highly recommend.

Rated 5 out of 5 stars

Sarah, a sales rep, was really helpful despite that I hate Clarks, prices and shoes (but my daughter needed a pair urgently). Lesson, a sales rep CAN made the difference and they should be compensated... See more

Rated 5 out of 5 stars

Nicola was so good and lovely and helpful and as a parent I am extremely happy. I will definitely come to this store again and I would encourage anyone reading this review to come to Clarks Cameron T... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 3A Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, Lothian, United Kingdom

  • 01316649111

4.3

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service 1 year old child…

Great customer service 1 year old child that usually likes to run around and not stay still. Staff member Ellie was brilliant with her, measuring her feet and sorting the right shoes/trainers we needed.

January 25, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Forget this Non Clarks Store

Sadly our last visit to this store 3 weeks ago left us shocked again...this is no longer a Clarks store, but an affiliated outlet. Very poor children awareness, and I'll never go there again. 15/10/25

What an amazing turn around in 6 months. As foster carers we have spent many £100 in Clarks , Cameron Toll in Edinburgh, and our last visit after Christmas left us appalled. Today visit was delightful. Service and attention second to none. Special offers of secluded shopping for children with special needs, and they also accept the Blue Light discount card.

November 16, 2024
Unprompted review
Clarks - Cameron Toll logo

Reply from Clarks - Cameron Toll

Hi Jamie,

Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.

We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused -

Rated 5 out of 5 stars

Really helpful and friendly staff

Really helpful and friendly staff. The team really looked after my 4 year old and made him very happy, he usually hates getting his feet measured so this was a relief and really appreciated. See you again.

October 24, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

A fantastic sales rep in the wrong shop

Sarah, a sales rep, was really helpful despite that I hate Clarks, prices and shoes (but my daughter needed a pair urgently). Lesson, a sales rep CAN made the difference and they should be compensated for that.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Happy shopping

Lucas on Cameron Toll at Edinburgh was very friendly, helpfull kind and competent store assistant. Thank you for your service.

Beti

September 10, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nicola was so good and lovely and…

Nicola was so good and lovely and helpful and as a parent I am extremely happy. I will definitely come to this store again and I would encourage anyone reading this review to come to Clarks Cameron Toll!
Thank you for all the help :)

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great personal service!

Great personal service!
Lovely staff. Walking Edinburgh and my feet were hurting. I came here and got a great pair of Clark's walking shoes and saw the purse I have been looking for for a few years. Thank you Nicola!

August 5, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Mhairi

Mhairi - she’s absolutely amazing! Had the patience of a saint and truly made the experience so amazing and stress free! Thank you so much for all your hard work!

July 27, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look