I recently bought a pair of shoes. I pay £59 for the pair. The quality of the shoes is awful. They used to provide good quality shoes. For the past few years, they are selling shoes that are... See more
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Service was good Information was given positively. Staff were very helpful
Polite and helpful staff.
Clarks stores leave a generally very positive impression — the footwear is genuinely high-quality, comfortable, and well-designed. The comfort while wearing is especially impressive, making Clarks... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
19 – 21 North Mall, N9 0EQ, Edmonton Green, London, United Kingdom
- 02088076085
3.5
Average
4 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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"Great Quality and Comfort, but Missing Truly Warm Winter Options"
Clarks stores leave a generally very positive impression — the footwear is genuinely high-quality, comfortable, and well-designed. The comfort while wearing is especially impressive, making Clarks a great choice for both everyday and business use.
However, I’d like to point out one important thing: the winter collection unfortunately lacks models with proper insulation or real fur lining. Yes, there are warm options available, but they usually have a thin lining that doesn’t provide enough warmth during harsh winters. If Clarks could introduce more insulated boots and winter shoes, it would be a great improvement and would definitely attract a wider range of customers.
I hope this feedback is helpful and taken into consideration. The brand has excellent potential, and with such a strong focus on quality, taking the next step toward meeting seasonal needs would be a smart move.
May 19, 2025
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I recently bought a pair of shoes
I recently bought a pair of shoes. I pay £59 for the pair. The quality of the shoes is awful.
They used to provide good quality shoes. For the past few years, they are selling shoes that are no better quality than you when you get from Temu. The only difference is
, you might as well get a pair of shoes from Temu without paying
April 1, 2025
Unprompted review
Reply from Clarks - Edmonton Outlet
Hi , Aa
Thank you for leaving us a review of your recent purchase and I am very sorry to read of your disappointment.
It is difficult for us to comment on the comfort of your shoes as this is such a personal thing. Not all shoes fit in the same way and you may not necessarily be the same size in every style. We suggest that new shoes are worn at home, before going outside, to assess their suitability.
To receive a refund, purchases would need to be returned in an unworn and unmarked condition within the returns period. If you require any further support please reach out to our Customer Care Team, via the link below, who would be happy to assist further.
https://www.clarks.com/en-gb/contact-us
Thank you for sharing your feedback and please accept my apologies again for any disappointment caused –
Polite and helpful staff.
November 10, 2024
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