Finding men’s shoes in Haywards Heath is usually tricky so it was great to leave the Clarks store here with 2 pairs My husband wasn’t sure he’d find anything so entered the shop with that though... See more
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I had to return my boots . I gave my e mail receipt which confirmed my order and shop pick-up. One assistant said she had not seen this type of receipt before, and that it had to be checked with mana... See more
Company replied
I really like the shoes . Have always bought from you .The service in your shop in Haywards Heath was excellent . A very pleasant lady served me .
Very rapid delivery for online order and excellent service for the return and replacement instore. Thank you
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
7 Orchard Centre, RH16 3TH, Haywards Heath, West Sussex, United Kingdom
- 01444450800
3.4
Average
6 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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I had to return my boots
I had to return my boots . I gave my e mail receipt which confirmed my order and shop pick-up. One assistant said she had not seen this type of receipt before, and that it had to be checked with management as my goods could have been from an outlet. Please train your staff to be less dogmatic - I was left feeling hurt and accused.
November 25, 2025
Reply from Clarks - Haywards Heath
Hi Isobel Holloway.,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused -
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Ordered new shoes to collect at store…
Ordered new shoes to collect at store no email or phone call to say they had arrived.
When I did go to pick them up they we not brand new as the shoes did not have the usual padding inside that you get with new shoes and the heel of one was scuffed.
Seems like everyone in the world had been trying them on instead of being put to one side for me to collect.
June 9, 2025
Reply from Clarks - Haywards Heath
Hi Cathryn Mason,
Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.
I have investigated your order and I am pleased that our Customer Care Team have since resolved your query. Please don't hesitate to get back in touch with us, via the link below, if you require any further support.
https://www.clarks.com/contact-us
Thank you again for sharing your experience and please accept my sincere apologies for any disappointment caused on this occasion –
Finding men’s shoes in Haywards Heath…
Finding men’s shoes in Haywards Heath is usually tricky so it was great to leave the Clarks store here with 2 pairs
My husband wasn’t sure he’d find anything so entered the shop with that thought
We glanced at a pair on the shelf and 1 of the shop assistants (Suzanne) let us know about some shoes in the sale
She proceeded to given us really superb service going above & beyond todays expectations
Due to her professional care & service hubby has new shoes & summer shoes too
Staff really do help with sales so thank you to Suzanne C for giving first class service
April 11, 2025
Unprompted review
Very rapid delivery
Very rapid delivery for online order and excellent service for the return and replacement instore. Thank you
September 13, 2024
I really like the shoes
I really like the shoes . Have always bought from you .The service in your shop in Haywards Heath was excellent . A very pleasant lady served me .
September 13, 2024
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Prices wrongly advertised
Visited the Haywards Heath store today (3rd June) and saw the ‘sale’ racks out on the floor.
All the shoes on it had red was/now stickers on them.
However the member of staff said the sale doesn’t start till Friday 7th June. If I wanted to purchase one of the shoes on the sale rack I would have to pay full price or come back Friday for the reduced price.
Awful service and breaking trading standards law. You can’t advertise a price on rack fulls of product and not honour the price at the till.
Numerous customers browsing and all being told the same thing.
June 3, 2024
Unprompted review
Reply from Clarks - Haywards Heath
Hi June,
Thank you for taking the time to share your experience with us. We would love the opportunity to put this right, please contact our team via our contact form below quoting reference number
408625. Please find the link below:
https://www.clarks.com/en-gb/contact-us
Many thanks- Becci
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