Clarks - Hereford Reviews 118

TrustScore 5 out of 5

4.8

Unit 13 Old Livestock Market, HR4 9HR Hereford, Hereford & Worcester, GB


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Rated 5 out of 5 stars

My 7 yr old son was complaining about his feet hurting, so we went into Hereford store and Holly was extremely helpful, kind and patient as our son struggles with new things. Couldn't recommend her e... See more

Rated 5 out of 5 stars

Great service from the manager, Dee, at the Hereford branch. Popped in on a whim and found two pairs of kids boots on the sale rack. Dee organised a home delivery after we couldn’t quite find the righ... See more

Rated 5 out of 5 stars

Dee (Hereford store) was amazing with my two little ones. A first shoe set for one and a measure and check for the other, and managed to find some suitable in the sales! Which is great as with 2 sma... See more

Rated 2 out of 5 stars

School mums and dads treated as second class... Had to take a ticket and wait our turn, whilst other people coming off the street were helped immediately... Long wait although this was acknowledged by... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit 13 Old Livestock Market, HR4 9HR, Hereford, Hereford & Worcester, United Kingdom

  • 01432360269

4.8

Excellent

TrustScore 5 out of 5

118 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Hereford store

Dee (Hereford store) was amazing with my two little ones. A first shoe set for one and a measure and check for the other, and managed to find some suitable in the sales! Which is great as with 2 small ones it can be an expensive experience!!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Once again Dee is in my son's words 'amazing' 'lovely'. Dee takes time and has lots of patience to help my son feel calm and comfortable to get the right pair of school shoes. She's an asset to the store

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended in Hereford

Great service from the manager, Dee, at the Hereford branch. Popped in on a whim and found two pairs of kids boots on the sale rack. Dee organised a home delivery after we couldn’t quite find the right size and was helpful throughout the process offering advice and alternatives... including for myself… but those will have to wait till next month!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Super simple school shoe shopping

The least stressed I have ever been shoe shopping for kids school shoes. Dee was welcoming and friendly, extremely helpful. Nothing was too much trouble. We weren't rushed at all and Dee spoke to my son rather than just to me which he loved.

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Great First Shoes Experience

Dee was so helpful when we came to get our daughters first shoes, nothing was to much effort and she really took her time to find the right style and size that were comfortable for her. Thank you so much!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Dee , was great with my son who was looking for new shoes whilst wearing splint , and was very knowledgeable and found a suitable pair. Many Thanks

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Holly was really helpful

Holly was really helpful - measuring and helping try on lots of different shoes for two very young children. Managed to get everything we needed really quickly which was great!

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Dee in Hereford is wonderful 🥰

We were looking for some school shoes for my daughter and we’re served by Dee in Hereford. She was absolutely incredible at putting my daughter at ease and made the whole experience absolutely wonderful. We will definitely be going back for future shoe purchases for school and beyond!

December 2, 2025
Unprompted review
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Rated 5 out of 5 stars

I went into the Hereford store and got…

I went into the Hereford store and got served by Dee, she was very helpful with sorting my daughter out with some new school shoes and advised that her current trainers were ok and to come back again to get them checked. It was very nice to see that she was honest and didn’t just want to get me to buy another pair of shoes for the sake of it.

Thank you Dee from the Hereford store!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Visited Clarks in Hereford late Saturday afternoon when you would expect staff to be tired after a busy day. The service I received was exceptional. Dee was so helpful and I came away a very satified customer just before closing time.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

I came into the Hereford branch this…

I came into the Hereford branch this morning to exchange a pair of school shoes that unfortunately were faulty after 6 weeks. A lady called Dee was very helpful and supportive and helped my daughter choose a replacement pair with no problems at all. Very pleased with the service we received today. Thank you.

October 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic Jess at Hereford Clarks

Jess in the Hereford Clarks store was friendly, efficient and very welcoming! After making an item returns process very easy for me, she helped me find the perfect pair of boots I've been searching for for ages, and I even left with a lovely handbag I hadnt anticipated finding! Thank you Jess :)

October 3, 2025
Unprompted review

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