Sadly a really poor experience at the Ilkley branch My daughters school shoes have split after a short time but I had not kept the receipt . Despite the shoes obviously being Clarks I was told there... See more
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See what reviewers are saying
My granddaughter needed new school shoes and her mother due to work commitments. We visited a Clarks store whilst shopping for other things and the pair she liked were not in stock in her size, confir... See more
I was served by a really helpful and courteous young man called Bailey at the Ilkley store . As a former pupil of mine I was so impressed with how he has matured since leaving school and hope he cont... See more
Clarks Illley - Jackie was very helpful and ordered shoes from another branch. Great customer service and very knowledgeable about the product and very friendly.
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
17 Brook Street, LS29 8AA, Ilkley, West Yorkshire, United Kingdom
- 01943609845
3.4
Average
4 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Sadly a really poor experience at the…
Sadly a really poor experience at the Ilkley branch
My daughters school shoes have split after a short time but I had not kept the receipt . Despite the shoes obviously being Clarks I was told there was nothing I could do . Poor quality and poor service
September 3, 2025
Unprompted review
Reply from Clarks - Ilkley
Hi Rachel,
Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.
Please use the link below to contact our Customer Care Team as we would love the opportunity to put this right.
https://www.clarks.com/contact-us
Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -
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Clarks Illley
Clarks Illley - Jackie was very helpful and ordered shoes from another branch. Great customer service and very knowledgeable about the product and very friendly.
May 7, 2025
Unprompted review
Easy and straightforward
My granddaughter needed new school shoes and her mother due to work commitments. We visited a Clarks store whilst shopping for other things and the pair she liked were not in stock in her size, confirmed by having her feet measured. I decided to order on line and collect from our nearest store. This was easy and straightforward and I shall do it again if the need arises.
November 18, 2024
I was served by a really helpful former pupil .
I was served by a really helpful and courteous young man called Bailey at the Ilkley store . As a former pupil of mine I was so impressed with how he has matured since leaving school and hope he continues to excel in all he does in the future .
He was helpful , courteous and knowledgeable.
December 3, 2024
Unprompted review
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