Clarks - Lowestoft Reviews 199

TrustScore 5 out of 5

4.9

118 London Road North, NR32 1HB Lowestoft, Suffolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff in the Lowestoft store were really helpful especially Lily who served me she made sure my shoes fitted and I was happy with them. She pointed out the offers, which saved me quite a bit. I... See more

Rated 5 out of 5 stars

We were assisted today in the lowestoft store by a lovely lady named Trinity, 😀 She was so helpful with my daughter who has some serious sensory issues and her biggest issue is socks and shoes! Tri... See more

Rated 5 out of 5 stars

Lauren selected some perfect summer school shoes for my 2 children, and fitted them very well. While I do wish children's shoes weren't quite so expensive (as they grow out of them so quickly), we got... See more

Rated 4 out of 5 stars

I needed to buy some black boots for my daughter from the Lowestoft branch, but there were none in stock (not unexpected- it's a relatively small store). The assistant, Laura, was very friendly, pleas... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 118 London Road North, NR32 1HB, Lowestoft, Suffolk, United Kingdom

  • 01502572040

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Jo was fabulous

Jo was fabulous
The shop was very busy but she acknowledged us and made us know she would be with us shortly
She was completely in control despite probably not having enough staff for the back to school rush
Lovely, helpful and knowledgeable

August 17, 2025
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Rated 5 out of 5 stars

Lowestoft store superb!

We were assisted today in the lowestoft store by a lovely lady named Trinity, 😀
She was so helpful with my daughter who has some serious sensory issues and her biggest issue is socks and shoes! Trinity was patient, kind and understanding with my daughter and for the first time in 7 years we had a shoe shopping experience without a meltdown or tears! Success! Thank you!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Jess from the Lowestoft branch served…

Jess from the Lowestoft branch served us today. She was helpful, polite and very professional. Excellent knowledge of shoe fitting and we came away with the perfect pair of schools shoes for my daughter to start high school in. Modern and very comfortable.
Jess even suggested PE shoes for us but didn’t have the colour we wanted in stock
Thank you

August 13, 2025
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Rated 5 out of 5 stars

Great service

We visited the Lowestoft branch and was served by Trinity. We had excellent service and my two boys were well looked after and we left happy.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

I visited the Lowestoft store with my…

I visited the Lowestoft store with my son today to find school shoes. We were assisted by Trinity, who was lovely and calm, she listened to what we wanted and nothing was too much trouble. She ensured the shoes fitted correctly and suited my son’s requirements of being able to run fast. Thank you so much for helping us and allowing my son to be himself.

Celeste

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Zoe was fantastic!…

Zoe was fantastic measuring & finding perfect shoes for our 2-year-old twins. Very patient and great with squirrelly toddlers. We’re very happy customers and will return again.

August 8, 2025
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Rated 5 out of 5 stars

Lily from Clarks was an absolute star…

Lily from Clarks was an absolute star helping my daughter with school shoes, she finds shoe shopping overwhelming and Lily helped get her the best fit for her feet; helping the process to be painless for me! The shoes fit amazing and are great quality but Lily was the part that made it all tie together. We will be back for the next pair! Thank you!

June 21, 2025
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Rated 5 out of 5 stars

Looked after by Lynzi at the Lowestoft…

Looked after by Lynzi at the Lowestoft branch and she was so helpful. Tried on several trainers and she didn't mind getting the boxes from the store room. Lynzi was very friendly and professional and I am really pleased with my purchases.

May 20, 2025
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Rated 5 out of 5 stars

Great experience

Lily at the Lowestoft store helped us today and she was fantastic. So kind and friendly to our young son who now loves going to get new shoes!

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service at the Lowestoft store…

Great Service at the Lowestoft store today. Partner has very wide feet and difficulty with shoes. Jo used her wealth of knowledge to help support with all our questions and we left with the right shoes for our wedding. One less thing to worry about. Very lovely lady and a nice relaxed environment. No hard sell. :)

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

I was helped by a staff member called…

I was helped by a staff member called Jo at their Lowestoft store who was knowledgeable and found me a pair of very comfortable wider fit shoes, perfect for my job which entails a lot of walking during my 11.5 hour shift. No pushy sales pitch and given time to make sure they were a comfortable fit. Always a good store to visit with a good range of quality shoes albeit relatively expensive but you get what you pay for and foot health is important.

May 13, 2025
Unprompted review

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