Clarks - Oxford Reviews 26

I ordered 1 item and then pressed the discount box. They sent 2 & charged me full price for 1 & discount on the other! I received them but was dissatisfied with the quality & style (not the same as the advert) I inquired how to send them back & was told either to accept a discount or I could sent them back to China to get my full refund. I had to pay for that transaction ! How is it they could give me a discount from where they are in Britain but I had to pay to sent them back to China to get my full refund?! It's a scam company & I would not recommend anyone to buy anything from them!

AVOID AT ALL COSTS cheap and nasty clothing takes weeks to receive poor customer service charge a fortune to return to China don’t buy

I had selected the kids school shoe I wanted to buy and headed off to Westgate. After sitting around for a while a gruff lady asked if I had a ticket. Why do I need a ticket? Are shoes being rationed? We can’t do a fitting without socks I was informed. I said I had done a measure at home but this wasn’t a good answer. We can’t do fittings without socks was the only response. Intrigued I now asked so what do i do? Should I return home or what’s the plan. No fittings without socks was the robotic response. My motivation to make a purchase long since evaporated I decided to leave despite the stock checker informing me the shoe and size I needed was close by. I felt explaining the specific shoe and size I needed would be a lengthy and awkward affair so I decided to leave. Thankfully Schuh kids next door were wonderful, friendly, helpful and attentive. Bought done. Glanced into Clark’s on the way out and saw scowling shop assistant scaring other customers despite not being busy. Good choice.

I bought my granddaughters 1st pair of school shoes, I went to pay using a one for all voucher which clearly states it can be used in Clarks! The sales assistant said they do take them but couldn't put it through so told me they sometimes do but couldn't today! I bought the shoes anyway but made a complaint using the online complaints procedure but have never had a reply back

Customer service today was APPALLING DENISE (Manager!) WESTGATE SHOPPING CENTRE OXFORD.

I purchase a pair of lovely sandals a few weeks ago, only to find they squeaked with every step. I reported to my local Clarks, who advised that this has been reported often, but that I would need to go back to Westgate Store in Oxford Centre (as they were a franchise).

Entering the store in Clarks Westgate, I first encountered an assistant that questioned me like I had stolen the sandals (that were in a box, in my bag that he saw me enter the shop with!). He then called Denise (THE MANAGER) so rude and dismissive (like I had just interrupted her bacon sandwich). I explained fault with sandals and also wha my local Clarks had stated. She disagreed and made out like I got the advice from Bob the balloon guy down the street. She made out as though I had made it up. I ignored her rudeness and gave her my invoice/receipt (as was delivered to my house) and offered to give her the details of the shop and person i spoke in Clarks in my area, (who had told me it was a manufacturing fault as many had reported the same thing) and also offered to put sandals back on so she could hear the squeak.
She bluntly said No and replied, 'well! what do you want to do then?' abruptly. I asked if she could re-order them, she looked it up and there were none available anywhere and without any further discussion or communication, said she had refunded the money and walked off!! A part of me wonders if both team members would have treated me differently if I looked like them.

Just to confirm, the sandals were lovely - but squeaked, the original guy who I purchased them from a few weeks before was lovely. BUT Denise, you have not represented Clarks well at all. I was disgusted by your manner and if this is because of what I am certain it is, then I suggest you get yourself together and understand that those days have long passed and we live in a multi-cultural society and it is a beautiful thing! Very disappointed!!

Very unique and original, great value for the price. Professional customer service.

Mia served me in the westgate store, excellent customer service from start to finish would highly recommend

Thanks to Mat for the great customer service you made our shopping experience for my Mum and Sister a very pleasurable one we were very happy with our purchases.

I got what I needed and I'm happy with the product.

very competent service nice products and the staff were lovely

Will is very helpful and nice.
Got my ideal shoes with the help of Will！

My experience instore was that the service was slow due to the store being busy and I noticed that the managers were not assisting on the floor. Furthermore the sales assistant said that the shoes I was purchasing were leather and they clearly are not.
I do however love the design and comfort of the shoe.

Basil was extremely helpful and patient and helped me find a pair of wide shoes that are a great fit.

Henry the salesman was really helpful and friendly throughout my whole shopping experience and gave me a student discount. I had a wonderful time shopping in oxford.

Prince was a legend. Stone cold hero

Very helpful staff in the new store in the westgate.Izzy measured his feet and they didn’t have the trainers I wanted for my boy in his size so gave me a discount in ones a different colour.

The staff members were very helpful in the new Oxford shop and fulfilled any inquiries that I had quickly and efficiently. The shop was also very clean and had a nice friendly atmosphere. I am happy with todays visit and look forward to visiting again.

Went instore today to the new Clarks in westgate Oxford and I have to mention the store was immaculate and spacious for us buggy users! We were greeted by the amazing Morgan who was so very friendly and helpful. We had issues finding shoes that fit my nearly 2 year old and have tried many shoe shops with no luck. Morgan came to the rescue when she measured our daughters feet and found 2 lovely pairs of shoes that we ofcourse had to purchase! My daughter is very young and very shy but Morgan worked with her in a wonderful way she has such a calm manner and is soft spoken and just made the whole experience great for us we will be returning again and again as our daughters feet grow! Thank you Morgan & Clarks

Basil Ahmad was wonderful. I just arrived at Oxford with my feet hurting from old, poor fitting shoes. He recommended some excellent options and patiently helped pick the right size.