Sammy was extremely knowledgeable and patient whilst helping us choose two pairs of shoes for my son who has sensory senstivities. Thank you
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Really struggled with 2 small children and an awkward size for school shoes. Charlotte couldn't have been more helpful or patient. Sorted eventually. Thank you!!
Went into Clark’s to have a browse before actually purchasing some boots previously chosen in another store. Was about to leave when Franca showed us some more options. Wasn’t sure about fitting and s... See more
When we visited the poole store today we had Charlotte serve us who was very welcoming and was so helpful, helped us find the perfect school shoes and advised us in the best ways on which ones were be... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
29/30 The Dolphin Centre, BH15 1SS, Poole, Dorset, United Kingdom
- 01202676338
Replied to 98% of negative reviews
Typically replies within 48 hours
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Sammy was extremely knowledgeable …
Sammy was extremely knowledgeable and patient whilst helping us choose two pairs of shoes for my son who has sensory senstivities. Thank you
Adam was amazing thank your so much
Adam was amazing thank your so much
Really struggled with 2 small children…
Really struggled with 2 small children and an awkward size for school shoes. Charlotte couldn't have been more helpful or patient. Sorted eventually. Thank you!!
We need new school shoes for my…
We need new school shoes for my daughters and Clarks Poole store. Excellent service from sales personnel Charlotte.
Sammi was really helpful and…
Sammi was really helpful and understanding when having to take a pair of shoes back that my son changed his mind about.
Sammy was so helpful
Sammy was so helpful! Loved the experience with her!
Happy Shopper
Charlotte the sales assistant was extremely helpful and patient and nothing was too much trouble for her.
Brilliant customer service
Brilliant customer service, the person serving us had finished their shift but it was busy and she stayed on. She was so lovely to my neurodivergent child who hates school shoes that it made the whole experience easy.
Sammi was so lovely and helped us pick…
Sammi was so lovely and helped us pick a pair of trainers, went above and beyond
Sammy was brilliant with my little boy…
Sammy was brilliant with my little boy Jenson and very fast getting him fitted for his first pair of shoes, brilliant service.
Very good service and the branch was…
Very good service and the branch was very helpful.
10/10 for sammi
Sammi was so helpful, friendly and knew exactly the best shoe for my son.
Just visited your Poole Dolphin Centre…
Just visited your Poole Dolphin Centre store today and was served by Sammi. Absolutely fantastic service, friendly, helpful and managed to order us a style online in my daughter’s size to be sent to our home. Thank you ☺️
Great service
Adam was very helpful with fitting my kids shoes and patient. Very good experience buying their shoes
Sam in the Poole store was really…
Sam in the Poole store was really helpful!
Francs and Katie
Francs and Katie, excellent customer service and very friendly, helped me all the way, will be coming back soon
Charlotte in Poole was fab fitting my…
Charlotte in Poole was fab fitting my son’s school shoes. Knowledgeable and kind. Thank you
Sammi at the Poole store was really…
Sammi at the Poole store was really helpful in measuring my daughter’s feet for her first shoes, offering lots of options and explaining the benefits of certain styles over others. The style I wanted was out of stock in her size but Sammi was able to order them for me. After a negative experience the previous week in your Bournemouth store (who measured her 2 sizes bigger and didn’t give any advice at all), it restored my faith that Clark’s is a good place to get my baby’s shoes.
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