Clarks - Poole Reviews 52

TrustScore 5 out of 5

4.8

29/30 The Dolphin Centre, BH15 1SS Poole, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Sammy was extremely knowledgeable and patient whilst helping us choose two pairs of shoes for my son who has sensory senstivities. Thank you

Rated 5 out of 5 stars

Really struggled with 2 small children and an awkward size for school shoes. Charlotte couldn't have been more helpful or patient. Sorted eventually. Thank you!!

Rated 5 out of 5 stars

Went into Clark’s to have a browse before actually purchasing some boots previously chosen in another store. Was about to leave when Franca showed us some more options. Wasn’t sure about fitting and s... See more

Rated 5 out of 5 stars

When we visited the poole store today we had Charlotte serve us who was very welcoming and was so helpful, helped us find the perfect school shoes and advised us in the best ways on which ones were be... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 29/30 The Dolphin Centre, BH15 1SS, Poole, Dorset, United Kingdom

  • 01202676338

4.8

Excellent

TrustScore 5 out of 5

52 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, the person serving us had finished their shift but it was busy and she stayed on. She was so lovely to my neurodivergent child who hates school shoes that it made the whole experience easy.

November 10, 2025
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Rated 5 out of 5 stars

Great service

Adam was very helpful with fitting my kids shoes and patient. Very good experience buying their shoes

August 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Sammi at the Poole store was really…

Sammi at the Poole store was really helpful in measuring my daughter’s feet for her first shoes, offering lots of options and explaining the benefits of certain styles over others. The style I wanted was out of stock in her size but Sammi was able to order them for me. After a negative experience the previous week in your Bournemouth store (who measured her 2 sizes bigger and didn’t give any advice at all), it restored my faith that Clark’s is a good place to get my baby’s shoes.

June 10, 2025
Unprompted review

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