Clarks - Rushden Lakes Reviews 127

TrustScore 5 out of 5

4.9

Unit A15 South Terrace, Rushden Lakes, NN10 6FS Rushden, Northamptonshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service as always from Clarks, Will was friendly, helpful & found the perfect pair of school shoes for my 14 year old son. Would highly recommend.

Rated 5 out of 5 stars

We went into Clarks at Rushden Lakes for my baby’s first shoes and was served by Frankie. A massive thank you for supporting us as first time parents by explaining each step and putting our daughte... See more

Rated 3 out of 5 stars

Went into store, after booking time online. Arrived early but told we couldn't been seen until time booked. Went in at booked time and still sat to wait for a sales person although other customers cam... See more

Company replied

Rated 5 out of 5 stars

Visited the Rushden Lakes branch,for back to school shoe shopping, and was served by Markus. His service was amazing!! Just the right balance of professionalism and service. He put the children at... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Unit A15 South Terrace, Rushden Lakes, NN10 6FS, Rushden, Northamptonshire, United Kingdom

  • 01933314991

4.9

Excellent

TrustScore 5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Chantelle was wonderful

Chantelle was wonderful. This was my forst time with podiatry produced insoles and Chantelle was so kind and helpful and instantly put me at my ease. I am very pleased with my new shoes and will be back for more. Thankyou

March 8, 2026
Unprompted review
Rated 4 out of 5 stars

helpful and friendly

helpful and friendly, found correct size and was able to purchase quickly. no hard sell on cleaning products etc

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Quality

I dropped in and found 2 pairs of shoes. Very helpful Jayden.
Thankyou
You can always rely on Clarks for quality and size consistency

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had been looking for a good pair of…

I had been looking for a good pair of sturdy boots for this season, as my size makes it difficult to find shoes that fit , I went to Rushden Lakes Clark’s store in Northamptonshire,the shop assistant Mhairi was really helpful,knowledgeable,and professional.came away very pleased with my purchase,will definitely go back again.😃

December 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service

Visited the Rushden Lakes store and we were helped by Mhairi, she was super helpful and explained how toddler shoes fit and what to look for as they grow out of them, fab service thanks so much!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful

It’s incredibly difficult to get proper boots due to physical issues but Jasmine went out of her way to sort it out. So pleased with the purchase.

November 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

New School Shoes

Needed some new school shoes for my 7 year old. There was a new season sale on at Clarks which was a plus. Clarks shoes are always great quality and the lady who helped us, Jasmine was brilliant. Great shoes and great service. Thank you

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Emily is fab!

I wanted to write a review about my experience in the Clarke store in Rushden because I feel it is the kind of service you should receive in stores, but sadly it is not common anymore. Emily went above and beyond to help my daughter she is only one and it became quite clear that I’ve been given the wrong advice in a Clark’s store elsewhere. We finally managed to find the right pair for my 12 month old baby. I am really grateful for Emily spending the time with me and I will definitely return to this Store. Not only did she take time to help my baby but she also kept my little boy who is three entertained which is a hard job on its own thank you Emily, we will be back.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend for shoe shopping for little ones!

Great experience shopping for 2 pairs of shoes with my 2 toddlers. Mhairi was fantastic, speaking with the kids and engaging in conversation with them. Mhairi talked me through everything and explained the fit for each child. Really positive experience!

September 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Frankie was very friendly and professional helping me choose some shoes tried several different styles and sizes, very happy with my purchase.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from Reuben at Rushden Lakes store…

Reuben from the Rushden Lakes store provided exceptional service today when we visited for my son’s first pair of shoes. He was very friendly, attentive and great with my son whilst measuring his feet. We are very happy with our purchase and the experience of shopping with Clarks. Thank you Reuben.

September 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Favour at the Rushden Lakes branch was…

Favour at the Rushden Lakes branch was knowledgeable, patient, friendly and very helpful during our trip for my 2 daughters’ school shoes. It was extremely busy as it was the last Saturday before school returns but she was cool & calm and didn’t make us feel rushed.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Aaralyn from the Rushden Lakes store…

Aaralyn from the Rushden Lakes store was so patient with us, we didn’t feel like we were being rushed despite being so busy. She was so helpful, polite and really professional.

Thank you so much!

Brennan family

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Aisha was polite, friendly, and so patient with us.

We had such a lovely experience at the Rushden Lakes Clarks store today thanks to Aisha. She helped us choose our boys’ school shoes and our little girl’s special “princess” shoes, and was absolutely brilliant throughout. Despite the store being extremely busy, Aisha was polite, friendly, and so patient with us. She made the whole process stress-free and even enjoyable for the kids. We honestly couldn’t fault her at all, she really went above and beyond. Staff like Aisha truly make a difference and she definitely deserves recognition, a bonus or even a pay rise for the wonderful service she provides.

August 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look