Clarks - Salisbury Reviews 115

TrustScore 5 out of 5

4.9

19 New Canal, SP1 2AA Salisbury, Wiltshire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We had a lovely show fitting with Jack in the Salisbury branch. They were so helpful, kind and patient with my 2 and 4 year old. Very little waiting time and organised with so many children getting fi... See more

Rated 5 out of 5 stars

Salisbury branch always delivers on solid customer service and smiles when I'm sorting the kids out with shoes for school. First class service from superstar Claire, thank you, especially during such... See more

Rated 5 out of 5 stars

Sinead, whilst a little shy, is amazing. A few weeks ago I came in with a child who really struggles to complete tasks and hates shopping! I was a little nervous for him as I really wanted him to ha... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 19 New Canal, SP1 2AA, Salisbury, Wiltshire, United Kingdom

  • 01722339446

4.9

Excellent

TrustScore 5 out of 5

115 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

First Class Customer Service

Salisbury branch always delivers on solid customer service and smiles when I'm sorting the kids out with shoes for school. First class service from superstar Claire, thank you, especially during such a busy time.

March 31, 2026
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Rated 5 out of 5 stars

Sinead of Salisbury

Sinead, whilst a little shy, is amazing.
A few weeks ago I came in with a child who really struggles to complete tasks and hates shopping! I was a little nervous for him as I really wanted him to have a positive experience to purchasing shoes that fit properly. Sinead was kind and patient with us and made sure we came away with not only the right sized shoes but shoes that my young person loves! Great experience, thank you

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly service

We were helped by Sinead at Clarks Salisbury as we are looking for a pair of shoes for my son. She was gentle and friendly to our son as she measured our son’s foot. We enjoyed our day

February 19, 2026
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Rated 5 out of 5 stars

Shopped for mens shoes in Salisbury

Shopped for mens shoes in Salisbury, Wiltshire and was very impressed. Nothing was too much trouble even though other customers were needing attention. The lady assistant (or manager?) I believe is called Katrina and was a delight. Couldn't fault her in any way. Bought shoes and will be back. Well done Clarks and to your staff.

January 27, 2026
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Rated 5 out of 5 stars

What a fantastic service

What a fantastic service, Leah was so knowledgeable in particular as I was looking for shoes for use with custom made orthotic insoles. I was extremely impressed with her specialist knowledge and also her patience and care taken in identifying suitable shoes, she really couldn't have been more helpful and I was delighted to purchase 2 pairs.
What a contrast to other shoe stores I visited, from now on Clarks at Salisbury will be my go to shop, certainly worth the journey from Ringwood.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The help Leah gave me at the Salisbury Clarks shop was first class. Nothing was too much trouble, and she was sensitive to my needs as a disabled shopper. Great service.

December 8, 2025
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Rated 5 out of 5 stars

The staff - fantastic

The staff - in particular, Katrina at the Salisbury shop. Helpful, patient, witty. It was the best experience we have had shopping for shoes - or pretty much anything else in a very long time! She deserves recognition. Excellent. 👍

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful service.

Great friendly helpful service from Katrina at the Salisbury store today. We only went in to look and she sold me and the wife shoes. Clarks look after her she’s a credit to your company.

November 1, 2025
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Rated 5 out of 5 stars

A really shopping experience

The assistant was called Amy. While I was looking at was available she was being very kind and patient with an elderly lady. It was lovely to see every customer being valued. She was helpful when I was deciding on my shoes. I explained about the foot support I used and how it affected how shoes fit. She suggested a couple of options and as she kindly let me try out the half insole I could see that this solved the problem. She was obviously very experienced knowing your products and had great people skills.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

This is a Lovely shop and Amazing…

This is a Lovely shop and Amazing staff! I was helped by Sinead who was so gentle and patient towards my little boy. Will definitely be coming again for his next pair of shoes!
Thank you for your help.

September 30, 2025
Unprompted review

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