We had a lovely show fitting with Jack in the Salisbury branch. They were so helpful, kind and patient with my 2 and 4 year old. Very little waiting time and organised with so many children getting fi... See more
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Salisbury branch always delivers on solid customer service and smiles when I'm sorting the kids out with shoes for school. First class service from superstar Claire, thank you, especially during such... See more
Sinead, whilst a little shy, is amazing. A few weeks ago I came in with a child who really struggles to complete tasks and hates shopping! I was a little nervous for him as I really wanted him to ha... See more
Helpful and lovely
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
19 New Canal, SP1 2AA, Salisbury, Wiltshire, United Kingdom
- 01722339446
Replied to 98% of negative reviews
Typically replies within 48 hours
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First Class Customer Service
Salisbury branch always delivers on solid customer service and smiles when I'm sorting the kids out with shoes for school. First class service from superstar Claire, thank you, especially during such a busy time.
Sinead of Salisbury
Sinead, whilst a little shy, is amazing.
A few weeks ago I came in with a child who really struggles to complete tasks and hates shopping! I was a little nervous for him as I really wanted him to have a positive experience to purchasing shoes that fit properly. Sinead was kind and patient with us and made sure we came away with not only the right sized shoes but shoes that my young person loves! Great experience, thank you
Friendly service
We were helped by Sinead at Clarks Salisbury as we are looking for a pair of shoes for my son. She was gentle and friendly to our son as she measured our son’s foot. We enjoyed our day
Very friendly service from Amy
Very friendly service from Amy. Spent time searching for the shoes I wanted.
Excellent service from Katrina in…
Excellent service from Katrina in Salisbury this morning. First class!
Leah was fantastic & most helpful with…
Leah was fantastic & most helpful with good 👍 humour and the boots 🥾 are fantastic for my holiday next week in Amsterdam
This was in Salisbury
Shopped for mens shoes in Salisbury
Shopped for mens shoes in Salisbury, Wiltshire and was very impressed. Nothing was too much trouble even though other customers were needing attention. The lady assistant (or manager?) I believe is called Katrina and was a delight. Couldn't fault her in any way. Bought shoes and will be back. Well done Clarks and to your staff.
Great friendly service.
Sinead in Salisbury was very friendly…
Sinead in Salisbury was very friendly and patient with our children.
Staff made it very simple and…are amazingly helpful
Staff made it very simple and accessible as we were flummoxed by the delivery protocol with EVRI.
WE were able to help me purchase a style to my liking
Sinead was very helpful
Absolutely amazing quality product
Absolutely amazing quality product. Amazing experience with customer care and attention. Quality.
Worth every penny
Thankyou for still making shoes that last a lifetime
What a fantastic service
What a fantastic service, Leah was so knowledgeable in particular as I was looking for shoes for use with custom made orthotic insoles. I was extremely impressed with her specialist knowledge and also her patience and care taken in identifying suitable shoes, she really couldn't have been more helpful and I was delighted to purchase 2 pairs.
What a contrast to other shoe stores I visited, from now on Clarks at Salisbury will be my go to shop, certainly worth the journey from Ringwood.
Great service
The help Leah gave me at the Salisbury Clarks shop was first class. Nothing was too much trouble, and she was sensitive to my needs as a disabled shopper. Great service.
Great service by Arisha
Great service by Arisha! Helped with our 7 year old sons shoes and found the perfect pair. Great work!
The staff - fantastic
The staff - in particular, Katrina at the Salisbury shop. Helpful, patient, witty. It was the best experience we have had shopping for shoes - or pretty much anything else in a very long time! She deserves recognition. Excellent. 👍
Friendly helpful service.
Great friendly helpful service from Katrina at the Salisbury store today. We only went in to look and she sold me and the wife shoes. Clarks look after her she’s a credit to your company.
A really shopping experience
The assistant was called Amy. While I was looking at was available she was being very kind and patient with an elderly lady. It was lovely to see every customer being valued. She was helpful when I was deciding on my shoes. I explained about the foot support I used and how it affected how shoes fit. She suggested a couple of options and as she kindly let me try out the half insole I could see that this solved the problem. She was obviously very experienced knowing your products and had great people skills.
This is a Lovely shop and Amazing…
This is a Lovely shop and Amazing staff! I was helped by Sinead who was so gentle and patient towards my little boy. Will definitely be coming again for his next pair of shoes!
Thank you for your help.
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