Thanks very much for Kezia's great service getting our daughter's new trainers sorted, she was friendly, very efficient and made our 3 year old very happy with her new shoes
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic customer service by Sunny and Shabz at the Surrey Quays store in London. We purchased three pairs of school shoes. Very helpful and patient. The manager, Maria, could do with a more pos... See more
I would like to thank Regulus and Shabz at Surrey Queays Shopping centre at Canada Water for their extremely customer-friendly approach, which is very rare nowadays. They not only directed us to choos... See more
Delia at Surrey Quays was extremely helpful and supportive. Daughter's school shoes which I had bought from Clarkes in early September had fallen apart - manufacturer fault. She assisted in finding a... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 2A Surrey Quays Centre, SE16 7LL, London, London, United Kingdom
- 02072320882
4.8
Excellent
96 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, very warm, welcoming, kind and knowledgeable staff.
Excellent collection of shoes.
April 13, 2026
Unprompted review
Advertisement
Thanks very much for Kezia's great…
Thanks very much for Kezia's great service getting our daughter's new trainers sorted, she was friendly, very efficient and made our 3 year old very happy with her new shoes
March 28, 2026
Unprompted review
Great experience!perfect customer service!
Served by Delia at Surrey Quays . Friendly, helpful! Great service ! We bought the first shoes for my baby! Delia measured his feet without stress and found the best pair of shoes! Best experience!
November 6, 2024
Unprompted review
First class
Great experience, helpful and friendly staff, very knowledgable, couldn’t have done more to make sure my daughter found the best fitting school shoes.
October 25, 2025
Unprompted review
Great experience
Shabzi and Sunny in Surray quais made me feel home and gave me nice advice when buying new shoes. Highly recommend the store
October 11, 2025
Unprompted review
Advertisement
Tahiya was Wonderful
I had an excellent service today from Tahiya. I had my three grandchildren with me, she served customers back to back with pleasure and grace.
Thank you
September 1, 2025
Unprompted review
Clark’s Surrey Quays Excellent Shabz
Shabz was excellent! Very professional and efficient. Asset to Clarks Surrey Quays. Thank you for helping with my son’s school shoes!
August 31, 2025
Unprompted review
Amazing and so helpful with my daughter…
Amazing and so helpful with my daughter staff are amazing thank you so much with the shoe fitting
August 21, 2025
Unprompted review
Excellent service
Excellent service from Shabz. Buying my son's first school shoes. Interacted well with my son whilst ensuring my wife and I were able to make the actual decisions.
August 13, 2025
Unprompted review
Advertisement
We visited the store in Surrey Quays to…
We visited the store in Surrey Quays to buy school shoes for my two sons. Maria was extremely helpful and friendly towards my children, we had a fantastic experience. Thank you Maria!
August 3, 2025
Unprompted review
Clarks in Surrey Quays
I visited Clarks in Surrey Quays and Maria was extraordinary with my daughter. She went above and beyond to make her feel comfortable as she was measured and fitted. We left with two pairs of shoes that my daughter was very excited by.
July 18, 2025
Unprompted review
10/10 Surrey Quays
Attending the Surrey Quays store In London, I was looking for a pair of casual shoes and help ordering a pair I had seen online. I was served by Regy and Maria was very helpful and provided fantastic service. I would highly reccommend this branch of clarks if you wanted a great abd friendly shopping experience. Thank you Regie and Maria.
July 7, 2025
Unprompted review
Tahiya and Maria were very…
Tahiya and Maria were very knowledgeable and helpful in helping us size our child’s feet and purchase her first shoes. Thanks for making it a smooth and memorable experience!
June 28, 2025
Unprompted review
Advertisement
Shabbz was super helpful and we found…
Shabbz was super helpful and we found the perfect shoes
June 8, 2025
Unprompted review
Clark’s Shoes - Surrey Quays Shopping Centre London
Maria and Kezia always give excellent customer service at this London branch. They also go above and beyond to make sure I am always happy with my purchases made in their store.
June 3, 2025
Unprompted review
Kezia was great since I moved in she…
Kezia was great since I moved in she welcomed me eye contact naturally, great customer care skills even if she was busy with others people she straight away read in advance my needs let me try different shoes and found the right one I was looking for. Excellent.
Thanks
France
June 2, 2025
Unprompted review
Advertisement
Tahiya is very patient and helpful.
Tahiya is very patient and helpful.
She keeps smiling face all the way!
Thank you Tahiya!
June 1, 2025
Unprompted review
Great store and friendly staff
Shabz was very helpful. Clean, friendly store with great staff. Thanks
May 31, 2025
Unprompted review
My experience Today clarks at Surrey…
My experience Today clarks at Surrey quays with Maria she was very professional and helpful thankyou a lot I well be back in the store soon
May 29, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.