Clarks - Telford Reviews 146

TrustScore 5 out of 5

4.8

22 Sherwood Square, The Telford Centre, TF3 4BW Telford, Shropshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Helen was very helpful because she made sure our shoes were the right sizes. She helped ensure we had the right sizes and if not she could go back and change it. It was a wonderful experience.

Rated 2 out of 5 stars

Bought my 3 year old some patent black velcro fasten school shoes and the velcro just does not stick so they are constantly coming undone, The Telford town centre branch has a very limited styles and... See more

Company replied

Rated 5 out of 5 stars

Helen our assistant couldn't have been more helpful. She was very knowledgeable , informative, warm, friendly and patient. Helen will sort your fitting needs out quietly and efficiently at Telford... See more

Rated 5 out of 5 stars

Excellent Service from Gavin at Telford! We recently visited the Telford store to get two pairs of shoes for our 23-month-old, and we were incredibly pleased with the service we received from Gavin.... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 22 Sherwood Square, The Telford Centre, TF3 4BW, Telford, Shropshire, United Kingdom

  • 01952291046

4.8

Excellent

TrustScore 5 out of 5

146 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Wonderful Experience

Helen was very helpful because she made sure our shoes were the right sizes. She helped ensure we had the right sizes and if not she could go back and change it. It was a wonderful experience.

April 12, 2026
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Rated 5 out of 5 stars

Helen for best service

Helen the lady that helped me today was amazing. my daughter struggles alot with sensory issues and was the best help had from anyone in store before

March 21, 2026
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Rated 5 out of 5 stars

Helen in Telford

Helen in Telford.
Greeting promptly with a smile. Established my needs, overcame objections, add on offered and bought and by offering me order with free delivery i even bought 2 pairs. She was pleasant and nice chatting to her.

February 13, 2026
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Rated 5 out of 5 stars

5 Star Helen @ Telford

Helen at Telford store was amazing and helped choose the right bag. She brought our the entire range and gave me good advice in making the right choice to meet my holiday needs. She was patient and showed a genuine desire to help. Thank you Helen

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

A sale item I liked was not available in my size in store but the assistant/manager? (Helen) offered to see if it was available online and then ordered it to my local store for me. She did this whilst simultaneously helping two other customers, managing to do the same thing for one of them (whose item was also not available in store) and fetching different sizes for the other. She managed 3 sales and 3 happy customers. It was refreshing to deal with somebody so good at their job and who went above and beyond with customer service.

January 16, 2026
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Rated 5 out of 5 stars

Anika was amazing

Anika was amazing. Found us a pair of shoes that suited my budget and my fussy child’s taste. Very professional and patient. Thank you

January 17, 2026
Unprompted review
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