Clarks - Worcester Park Reviews 22

TrustScore 4 out of 5

4.2

142/144 Central Road, KT4 8HH Worcester Park, London, GB


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Rated 5 out of 5 stars

I had a great visit to Clarks in Worcester Park where I was served by Karen. She was excellent. First and foremost she remembered me from my last visit which was not recent! She recalled what I did fo... See more

Rated 5 out of 5 stars

I came in with a very busy toddler. I was super worried about how his measuring and shoe purchasing would go. I was greeting by Terry when I came in. Super warm and welcoming. Then I went on and was m... See more

Rated 5 out of 5 stars

We have seen Karen at the Worcester Park store a couple of times, she is brilliant! Helpful, efficient, and friendly. She is great with my 8 year old daughter and also my younger autistic son who does... See more

Rated 2 out of 5 stars

Very rude and uncultured staff. I was served by Terry at Worcester park clarks he spoke rudely making racist remarks.

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 142/144 Central Road, KT4 8HH, Worcester Park, London, United Kingdom

  • 02083370900

4.2

Great

TrustScore 4 out of 5

22 reviews

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Rated 5 out of 5 stars

Excellent service

I had a great visit to Clarks in Worcester Park where I was served by Karen. She was excellent. First and foremost she remembered me from my last visit which was not recent! She recalled what I did for a living and was lovely, chatty and helpful, understanding the requirements for my tricky feet! It was a pleasure to spend money there. Thank you Karen for sorting out my wedding struggles! You are a star!

June 3, 2026
Unprompted review
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Rated 2 out of 5 stars

Very rude and uncultured staff

Very rude and uncultured staff. I was served by Terry at Worcester park clarks he spoke rudely making racist remarks.

April 19, 2026
Unprompted review
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Reply from Clarks - Worcester Park

Hi Sandeep,

Thank you for taking the time to leave us a review. I was very sorry to read of your experience in our Worcester Park store and to hear the concerns you’ve raised regarding the behaviour you encountered.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment like you have experienced.

We are committed to continuously improving our service, and we appreciate you taking the time to highlight your experience. I do hope we may have the opportunity to restore your confidence in us, and please accept my sincere apologies for the disappointment caused – Stefanie

Rated 5 out of 5 stars

Amazing.

I came in with a very busy toddler. I was super worried about how his measuring and shoe purchasing would go. I was greeting by Terry when I came in. Super warm and welcoming. Then I went on and was met with Karen. Who was absolutely amazing! So warm, welcoming, calm and friendly. Baby was at ease. No issues and the entire transaction was smooth and wonderful. Karen is a genuinely warm and wonderful person. An absolute credit to Clarks. Great team here!! Will definitely be back x

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shoes

Lovely shoes, for me and my son, Clark's is the only brand I use. Thank you and continue with making fab shoes for us all please.

July 17, 2025
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Rated 5 out of 5 stars

Great customer service skills

We went to buy a pair of shoes for me at the Worcester park high street shop. Mr. Sameer was very helpful and patient with us and gave us good service, because of his genuine customer service skills made us buy more than one pair of shoes. We bought 3pair of shoes.
Keep up the good work.very satisfied with the service.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Such a helpful shop manager in Worcester!

I spotted some stock at the Worcester shop of my favourite pair of knee high boots that were out of stock everywhere else. I've have mine for over 6 years and they are only just about done.
I live a bit of a distance so called ahead.
Sophie store manager confirmed that not only did they have those boots, but also has them at a reduced price as stocks were from previous year's sales. Sophie said she'd keep them aside for me until the next day.
So result! I'm booted again for another 6+ years at a great price.

November 16, 2024
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Rated 1 out of 5 stars

We have visited Clarks Worcester branch…

We have visited Clarks Worcester branch for the first time to buy school shoes for my son and it was a truly awful experience. The shop stunk of wee and farts. The staff were rushing from one customer to the next. I am not sure what options we had. £55 later we came out with some shoes. Let's hope they fit. Hopefully I won't have to go back there again.

August 19, 2024
Unprompted review
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Reply from Clarks - Worcester Park

Hi Kate,

Thanks for the review. I am sorry to hear you of your disappointment with the store.

Can you kindly provide us with more details on the link below so we can look into this for you:

https://www.clarks.com/en-gb/contact-us

Many thanks- Saira.

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Rated 5 out of 5 stars

It was a really nice experience and the staff were wonderful

It was a really nice experience and the staff there are lovely. I've been buying my school shoes from there since year 2 and they have always managed to last me the whole year. The prices are very reasonable for what you are getting 👍. I recommend getting your school shoes or just shoes from there because they are amazing.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Karen

Amazing service from Karen!
I've been coming to this store for many years and I have never had better service than Karen today. She was absolutely outstanding, went above and beyond and was very efficient. She chatted to my two young daughters and made the whole experience fun for them. We successfully got them both new school shoes. If only more people were like Karen the world would be a better place 😊

August 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Good shoes, great staff

I walked into Clarks in Worcester and had a brilliant shoe-finding experience with Olly. I needed specific shoes in specific sizes and Olly persevered until we got just the right fit. Olly was polite, patient, respectful, understanding and knowledgeable. He ticked all the right boxes and I came away with 2 pairs of very comfortable, well-fitting Clarks shoes. Thank you, Olly!

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with the helpful service

As always, delighted with the helpful service when buying shoes for my daughter in the Worcester Park branch. Service is helpful and patient, they listen to your needs and advise accordingly. The staff are always really great with children too and the shoes are very good quality.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Karen at Worcester Park…

We have seen Karen at the Worcester Park store a couple of times, she is brilliant! Helpful, efficient, and friendly. She is great with my 8 year old daughter and also my younger autistic son who doesn’t really like his feet being measured, but her patience and kindness is greatly appreciated.

July 24, 2024
Unprompted review

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