Just had a great experience in the York store. Ayesha was amazing. Really friendly and really helped my massive and wide feet find some amazing new shoes. Thank you and please keep up the great work.
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Here is a thought? Why not get someone to respond rather than just that automated response giving the same info. 3 paragraphs, first saying sorry, second saying contact us (even though you neve... See more
Company replied
Unfortunately the sandals bought online didn’t fit. I returned them to a store and got a hassle free refund. My PayPal account was credited within hours, very impressed!
Great prices and first class selection
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
2/4 Coppergate Walk, YO1 9NT, York, North Yorkshire, United Kingdom
- 01904654365
3.8
Great
4 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Just had a great experience in the York…
Just had a great experience in the York store. Ayesha was amazing. Really friendly and really helped my massive and wide feet find some amazing new shoes. Thank you and please keep up the great work.
April 15, 2026
Unprompted review
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Clark’s has gone to the dogs !!!!
Here is a thought? Why not get someone to respond rather than just that automated response giving the same info.
3 paragraphs, first saying sorry, second saying contact us (even though you never reply) and third saying thanks for feedback.
Even though after a number of reviews you have still failed to bother getting back in touch.
Absolute garbage customer service.
June 27, 2025
Unprompted review
Reply from Clarks - York
Hi Spinny
Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for.
We are keen to put this right promptly and would therefore kindly ask you to please use our contact form, via the link below, selecting escalation as your reason for contact.
https://www.clarks.com/contact-us
Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -
Good customer service
Unfortunately the sandals bought online didn’t fit. I returned them to a store and got
a hassle free refund. My PayPal account was credited within hours, very impressed!
September 2, 2024
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