Clarks - York Outlet Reviews 227

TrustScore 4.5 out of 5

4.5

122/123 Designer Outlet, St Nicolas Ave, YO19 4TA York, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Perfect summer slip on walkers. Cloudsteppers. Soo comfortable, easy to wear. Comfy to keep on all day walking around town. Feel secure which is great for slider type footwear, feels like a trainer... See more

Rated 5 out of 5 stars

I've ordered 5 pairs of trainers and casual shoes from Clarkes. The latest casual shoes turned up on time stated. Excellent quality fit true to size. Great choice of colours will definitely re order w... See more

Rated 4 out of 5 stars

The shoes and boots were excellent. One star removed because Clarks use EVRI knowing that they are unreliable. The last 3 parcels EVRI has delivered with my address on the label has been delivered to... See more

Rated 5 out of 5 stars

I made a mistake and sent back a pair of children’s shoes I wanted to keep, I managed to send them back in the box of shoes I didn’t want to keep. I didn’t realise my error till we were close to star... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 122/123 Designer Outlet, St Nicolas Ave, YO19 4TA, York, North Yorkshire, United Kingdom

  • 01904654365

4.5

Excellent

TrustScore 4.5 out of 5

227 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

FREE delivery over £40 defaults to £5.95 delivery

Thanks for two previous responses Stephanie.
But why does the Clarks Outlet website still proclaim: "Great news! You've qualified for Free Delivery"
when you sepnd over £40?
Because the following screen defaults to:
"Express Delivery by EVRi
£5.95 (within 2 working days)"
Copied and pasted from the site.
The default seemd to operate on - if purchase over £40 then go to £5.95 delivery. Why not go to FREE delivery?

February 26, 2026
Unprompted review
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Reply from Clarks - York Outlet

Dear Annette,

Thanks again for highlighting this.
We are not in a position to offer any further assistance.

Thank you again for your feedback – Stefanie

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Rated 5 out of 5 stars

Ladies leather boots

Bought these in the sale, extremely good value, leather boots, very comfortable, wide fit and look very nice, delivery was prompt, would highly recommend

December 19, 2025
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Rated 3 out of 5 stars

Bought from the York Outlet store

Bought from the York Outlet store. Beautiful soft black leather ballet bumps. Sizing was poor, bought size 9 wide fit and this usually is fine but this time sadly not. There’s such sparse choice for us ladies with longer and wider feet…I love that Clark’s shoes last, but I’ve had to return too many pairs and get frustrated that I have to order them in as they’re not usually sold in store unless it’s a return, and also the more ‘fun’ styles are regular fit only. Come on Clarks - I’m losing faith…

November 28, 2025
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Reply from Clarks - York Outlet

Hi B Phillips, Beverley,

Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion.

We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable.

Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -

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Rated 5 out of 5 stars

I've loved Clarks shoes for years.

I've loved Clarks shoes for years.
What I would loved love to wear is Blue leather patient Boots and Red patient or Leather.
Especially the wider calf boots.
As my lower calf was damaged in a motor bike accident.
Got black patient boots
It would be nice to have a bigger choice of Blue leather and Patient shoes.sandles and brogue shoes. To add to my collection.

November 25, 2025
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Rated 5 out of 5 stars

Extremely content

I have never had a complaint and have only ordered Clarks online over the last 3 years and I do wait until they are reduced and very happy with the shoes and prices.

October 27, 2025
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Rated 1 out of 5 stars

Incomplete Delivery – Need Assistance

No, my issue has not been resolved.
Two pairs of shoes from my order are still missing.
The parcel arrived sealed and was confirmed by the warehouse as incomplete.
I am still waiting to receive the missing shoes from my original order.

October 27, 2025
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Reply from Clarks - York Outlet

Hi Galina

Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion.

I have investigated your order and I am pleased that our Customer Care Team have since resolved your query. Please don't hesitate to get back in touch with us, via the link below, if you require any further support.

https://www.clarks.com/contact-us

Thank you again for sharing your experience and please accept my sincere apologies for any disappointment caused on this occasion -

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