Classic kitchen cornwell have delayed…
Classic kitchen cornwell have delayed our refit twice now. Have emailed left a message and no response at all. Customer service and communication is very poor. Would not recommend at all.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
SW Furniture Supplies Ltd is a family-owned business specializing in the supply of high-quality kitchen and bedroom furniture. We partner with trade professionals, including kitchen fitters, designers, and developers, to provide new kitchens, kitchen makeovers, and fitted bedrooms made in the UK. Supply Only: We can supply all the essential elements for a new kitchen, including doors, units, worktops, and appliances. This is an excellent option for those who handle their own installations. While we are based in Cornwall, we can deliver our kitchens nationwide. All of our kitchens are manufactured in the UK. We are dedicated to providing our clients with the best possible service. We offer free consultations and quotes and are always ready to answer any questions you may have. Contact us today to discuss your new kitchen, kitchen makeover, or fitted bedroom needs. We look forward to hearing from you.
Penstraze Business Park, TR4 8PN, Truro, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Classic kitchen cornwell have delayed our refit twice now. Have emailed left a message and no response at all. Customer service and communication is very poor. Would not recommend at all.
My kitchen was “finished” in July, but I’ve been waiting ever since for the company to return and address the many faults left after installation. They only came back once to deal with an issue on the worksurface — but actually made it worse. Since then, despite repeated promises, nothing has been resolved, and their response has been little more than emails to delay action.
I repeatedly warned the company that the longer they delayed coming back, the more damage would be caused. As predicted, a door fell off yesterday — something I had told them was likely to happen if they failed to act.
They have now promised to attend next week. I am treating this as their final opportunity to do so and to rectify the outstanding issues. If they attend as promised and put things right, I will update this review. If not, I will have no choice but to pursue the matter through the courts.
Update:
Since posting this review over a week ago, the company has not been back in touch to resolve the issues. However, within minutes of the review going live, the business changed its name from Classic Kitchens Cornwall to SW Furniture Supplies Ltd.
I would encourage anyone considering using them to carry out a quick check on Companies House, where the company history and directorships of this company and importantly it's staff are publicly available. Based on my experience, I would advise proceeding with caution.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We were quoted a huge amount from other providers for replacing just our kitchen doors and plinths. I thought I would try one more company and found Classic Kitchens Cornwall on Facebook. I message Stephen and told him my budget. He came and measured up the next day and quoted a fraction of the price of these big TV companies. The job was completed , and the results are beautiful . Stephen makes sure everything is completed perfectly and made sure I was happy every step of the was. Professional, tidy and great company. Would highly recommend

Reply from SW Furniture Supplies Ltd
Delighted with the work replacing worktops accurate and tidy transformed my kitchen

Reply from SW Furniture Supplies Ltd
Very happy with the service and the quality of the doors was brilliant. So glad I used Classic and my kitchen looks like new.

Reply from SW Furniture Supplies Ltd
Very happy, with having the kitchen doors and worktops changed to give my kitchen a new look. The quality and workmanship is great. Would be happy to recommend.

Reply from SW Furniture Supplies Ltd
I have just used classic kitchens to do a makeover of my kitchen. They changed my doors cornice plinth and worktops. The quality of the kitchen was fantastic and I love my worktop which they especially found for me. I couldn’t fault the services or my kitchen. Denim Blue is now my favourite colour. I would definitely recommend.

Reply from SW Furniture Supplies Ltd
I was recommended Classic Kitchens Cornwall by a friend who had used them. They came and did a design meeting in my home and showed me the ranges they do. They took the time i needed to design and choose my Kitchen. They installation was super smooth and i was surprised how clean everything was kept. I cant express how much i love my new kitchen and how happy i am to have used them. I have already recommended them to my neighbours.

Reply from SW Furniture Supplies Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.