Cannstatt Classic Mercedes Parts Reviews 

Reply from Cannstatt Classic Mercedes Parts

3 days ago

Thank you so much for your kind review and recommendation!

We take great care in sourcing original, high-quality Mercedes parts, so hearing that you are happy with their condition and trust our service means a lot to us. Building lasting relationships with classic car owners is what we strive for.

Thank you for choosing Cannstatt, and we look forward to working with you again in the future!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

7 days ago

We feel that this feedback is somewhat unfair.

You returned the item to us in person on 27 July (Thursday), and we initiated the refund on the following working day (Friday). As the original payment was made online by bank card, the refund must be processed automatically through the same payment system.

Card refunds can take approximately 3 to 5 working days to appear in the customer’s account. This processing time is controlled by the card issuer and payment provider, not by us.

When you visited our premises (10 minutes before you left your feedback), we explained that the refund had already been initiated and that you would need to allow the standard processing time for your bank or card provider to complete it.

We do not hold your full card details; we can only see the final four digits. The refund is processed securely and automatically through our website payment system.

We therefore completed everything required from our side promptly, and unfortunately, we have no control over how quickly Visa, Mastercard or your bank settles the refunded amount.

You should allow the official 3-5 working days your refund to arrive, before you leave such a feedback!

Reply from Cannstatt Classic Mercedes Parts

Jul 10, 2026

Thank you so much for choosing us for your first order and for taking the time to share your experience from Thailand!

Andrew and the rest of our team are absolutely thrilled to hear your kind words. Ensuring that rare components like the water drain grille for your 1988 W126 500SEL arrive safely and quickly across the globe is exactly what we aim for, so we are glad the packaging did its job perfectly.

The W126 500SEL is a magnificent classic, and it is a true privilege to help you keep it on the road. We look forward to working with you on all your future parts requirements!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jul 6, 2026

Thank you for your review and for being a returning customer!

We are glad to hear that you are happy with the quality and pricing of your parts, and that our overseas shipping got everything to you quickly. Your continued trust in Cannstatt means a lot to us.

We look forward to helping you with your next classic Mercedes project!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jul 6, 2026

Thank you so much for the wonderful review!

We know that finding the right part for your classic Mercedes can sometimes be a bit of a puzzle, so it is great to hear that our team's knowledge gave you the confidence you needed. We are also glad that the delivery arrived quickly and smoothly!

It was an absolute pleasure assisting you, and we look forward to welcoming you back whenever you need anything else for your car. Happy motoring!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 29, 2026

Thank you so much for this detailed and fantastic review!

We are incredibly glad we could help you track down that 722.313 gearbox—we know firsthand that finding those specific units can feel like searching for hens' teeth! Taking extra care with hand-deliveries for larger items and keeping communication fast and clear is exactly how we like to treat our fellow enthusiasts.

Your high recommendation means a lot to us. It was an absolute pleasure doing business with you, and we look forward to helping you with your Mercedes again in the future!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 29, 2026

Thank you so much for the fantastic feedback! We are thrilled to hear that you were happy with our communication and that your part arrived promptly, superbly packaged, and in first-class condition.

Your satisfaction is our top priority. We look forward to helping you with your classic Mercedes again soon!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 23, 2026

Thank you for the brilliant review! 🌟 We love that you described us as an "Aladdin's cave"—that is exactly the kind of treasure trove we strive to be for Mercedes enthusiasts.

Your high recommendation means the world to us. We look forward to helping you find your next treasure! 👌

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 19, 2026

Thank you for your honest feedback. We are incredibly relieved to hear that your parts arrived safely and that you were happy with our communication, but we completely agree with you—it shouldn't take a miracle for your order to arrive intact.

We sincerely apologize for the poor condition of the packaging upon its arrival in the Netherlands. You are 100% right; classic Mercedes parts deserve secure, heavy-duty protection to survive international transit.

We take your advice very seriously. We are immediately reviewing our packaging standards with our shipping team to implement sturdier boxes, better internal cushioning, and more secure taping for all future shipments.

Thank you for helping us improve. We hope to have the chance to show you our upgraded packaging on your next order!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 19, 2026

hank you for taking the time to share your experience with us!

When it comes to classic Mercedes parts, precision is everything. We know how important it is to get exactly what you see, so we are glad to hear that your spare part arrived exactly as pictured and described.

Thank you for choosing us for your classic project, and we look forward to serving you again in the future!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 19, 2026

Thank you so much for the fantastic 5-star review! 👍

We are thrilled to hear that you experienced fast delivery and top-notch service. Our team works hard to get classic Mercedes parts to our fellow enthusiasts as quickly and smoothly as possible, so your feedback truly means the world to us.

We look forward to helping you with your next classic Mercedes project. Happy driving!

Best regards,

The Team at Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 12, 2026

Thank you very much for your kind review.

We are really pleased to hear that the part arrived quickly, well packaged, clean, and in good condition. We always try to dispatch parts as quickly and carefully as possible, especially when they are needed urgently.

We truly appreciate your feedback.

Kind regards,
Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 11, 2026

Thank you very much for your kind review. We are pleased to hear that you found the process easy and felt safe ordering from us.

We really appreciate your feedback.

Kind regards,
Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 11, 2026

Thank you very much for your kind review.

We are really pleased to hear that you were happy with the quality of the product, the price, and the delivery service. It is great to know that the parcel arrived safely in Queensland within 7 days.

We truly appreciate your feedback and hope to help you again in the future.

Kind regards,
Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 11, 2026

Thank you very much for your kind review and continued trust in us.

We are pleased to hear that you found our service quick and efficient as always. We really appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 11, 2026

Thank you very much for your kind review.

We are pleased to hear that you found us responsive and were happy with our service. We really appreciate your feedback and hope to help you again in the future.

Kind regards,
Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 11, 2026

Thank you very much for your fantastic review.

We are really pleased to hear that you were happy with our customer service and the quality of the used parts. We always do our best to source and supply classic Mercedes parts that are difficult to find elsewhere, so your feedback means a lot to us.

Kind regards,
Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Updated Aug 2, 2026

Thank you very much for your review.

We are pleased to hear that you found the part easy to locate and that the delivery was speedy. We are sorry to hear that the cable required modification due to the fitting not being correct.

Just to be clear: you purchased a handbrake cable for a 300SEL 3.5 not for a 6.3, not a big surprise it did not fit perfectly.

Classic Mercedes parts can sometimes vary depending on model, year, or previous modifications, but we always do our best to describe and supply parts as accurately as possible.

Thank you again for your feedback.

Kind regards,
Cannstatt | Classic Mercedes Parts

Reply from Cannstatt Classic Mercedes Parts

Jun 11, 2026

Thank you very much for your excellent review.

We are really pleased to hear that we were able to help you quickly with a hard-to-find part, and that it arrived securely packed and sooner than expected.

We truly appreciate your feedback and hope to help you again in the future.

Kind regards,
Cannstatt | Classic Mercedes Parts