We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The light fixture I ordered online came on time. It was as advertised and in working condition.
Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The p... See more
Company replied
I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of... See more
Company replied
Company details
Written by the company
Claxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.
Contact info
5705 General Washington Drive, 22312, Alexandria, United States
- +1 08779596088
- info@claxy.com
- claxy.com
4.4
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HAPPY camper now!!
I was missing one of my lights and Couldn’t get ahold of anyone at your place but later on I got a text and y’all helped me figure out what to do. Actually the mussing light came in another box the
Next day and I texted y’all to let you know I got it and that I was going keep it and return the wrong ones I ordered. I am a very happy camper now!!
August 8, 2023
Reply from CLAXY
Hello Marty. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Advertisement
Fasteners to mount the face plate to…
Fasteners to mount the face plate to electrical box were not included. Styrofoam packing was broke in small pieces and caused a mess
Small chip in center of bottom glass plate at hole
August 2, 2023
Reply from CLAXY
Hello Scott. We sincerely apologize for the inconvenience. We will email you and try our best to help you resolve the issue.
Reply from CLAXY
Hello Robert. Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
Stylish, rustic/industrial light
Quick and easy shopping experience and quality product.
July 12, 2023
Reply from CLAXY
Hello Jordan. Thank you so much for sharing your feedback with us. It truly means a lot to us!
Easy ordering process
Easy ordering process. Beautiful light exactly what I was looking for!
July 11, 2023
Reply from CLAXY
Hello Darla. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Advertisement
Reply from CLAXY
Hello Paulie. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Reply from CLAXY
Hello Vanessia. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Excellent customer service!
July 11, 2023
Unprompted review
Reply from CLAXY
Hello Rod. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
I also ordered 2 lights
I also ordered 2 lights, received only 1, their customer service number does not work, they send you an email of your order which doesn't show your item # or quantity probably on purpose, you can't track your item, it's a joke.
July 11, 2023
Unprompted review
Reply from CLAXY
Hello Jud. We have shared the tracking information of the second item with you. You should have received the light by now. Thanks for your review. It helps us improve our service.
Advertisement
You made it very painful to do business…
You made it very painful to do business with you! Please walk the talk in customer service. I bought two wall bedroom lights that you claimed came you did not sell separate, well, I received one only. You wrote that it was not possible that I only received one, then you blamed the carrier, an internal mistake in your warehouse, told me you shipped the package of two over the 4th July weekend, not true, and in the end I received just one on July 6. Sorry, won't do business with you again.
June 27, 2023
Reply from CLAXY
Hello Elvira. We would like to sincerely apologize for the fact that your shopping experience did not meet the standard on behalf of the management team. We are terribly sorry about what you have been through. We will take measures to ensure that it won't happen again in the future. Thank you for bringing this matter to our attention.
Reply from CLAXY
Hello Irene. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
Good communication and delivery as…
Good communication and delivery as promised. Can't wait to get the fixture installed!
June 17, 2023
Reply from CLAXY
Hello CSM. Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Reply from CLAXY
Hello Charles. Thank you so much for sharing your feedback with us. It truly means a lot to us!
Advertisement
Reply from CLAXY
Hello Tegan! Thank you so much for sharing your feedback with us. It truly means a lot to us!
I love these lights
I love these lights. Well made easy to install. Beautiful lighting. Shipping was very prompt. Great service.
May 23, 2023
Reply from CLAXY
Hello Carol. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Moravian Star Pendant
Product ordered came quickly and was packaged very well. So glad you had what we needed at a discount!
May 19, 2023
Reply from CLAXY
Hello Ann. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Package arrived on time and item was…
Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The price was also good. Looks of good quality. Will know more after installation.
May 18, 2023
Reply from CLAXY
Hello Darlene. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
Advertisement
Attractive Lamp, Attractive Price!
A very attractive ceiling lamp at a great price, delivered very quickly.
May 24, 2023
Reply from CLAXY
Hello Lee. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
I bought these lamps online
I bought these lamps online, based on the picture. I happened to come across them lit up in a store. Even MORE beautiful!!
My only problem was with tracking. I could not do it. The lamps showed up only a few days after I ordered, including a holiday. I just wish I would have known for sure exactly when they were coming.
May 24, 2023
Reply from CLAXY
Hello Mary. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Shipment was received quickly and…
Shipment was received quickly and accurately. The quality of the lights is excellent. Thanks!
May 22, 2023
Reply from CLAXY
Hello Susan. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.