Clayton Hotels Reviews 

Great stay at Manchester City Centre for pride. A warm welcome from Josh and Karen. The stay was hassle free and the perfect spot to be in the centre of the celebration.

See you next year :)

Beautiful hotel and the food is out of this world. Fabulous chef. My only gripe is that the bedroom walls are so thin. I could hear every word of a conversation next door. Even heard them having a pee in the bathroom. A bit of soundproofing is needed. Otherwise brilliant

Looked to book a hotel at Manchester airport and they advise that if you set up an account you get £10 off. The price was £70.75 before I signed up and was still the same price after but showed the price as £80.75 then £10 off that!

Being a dj who works late, on return to the hotel at Dublin Airport we requested a late check out until 1pm (after returning to the hotel from a festival at 4.30am) which was confirmed by the staff on the desk.
Hoping for an uninterrupted sleep until 12 midday. At just after 11am (normal check out time we received a phone call to the room asking when we were checking out).
What’s is the point asking if either the evening staff don’t put it on the system or if day time staff don’t bother to look?

Biggest DISASTER for the night before my wedding day!!!!
Booked a room for me to stay with my bridesmaids to get prepared for my wedding day.
At night time, all of the socket/plugs stop working - we cannot charge phones, cannot iron my dress, cannot steam my veil, cannot dry my hair.
Staff was trying his best to check and sort out, no luck.
Despite the fact my friends trying to communicate OVER and OVER AGAIN - PLESASE JUST GIVE US ANOTHER ROMM??
Nope, they mercifully opened the other room for us for 2 HOURS!!! To allow us to charge phones and prep.
At this point it was 2AM in the morning.
I have to try to go to sleep while my friends stay up to do the prep work in another room, then coming back at 3AM, of course, I can get no sleep at this time.

And yes, on my wedding day, I had around 3-4 hours sleep ENTIRELY BECUASE CLAYTON F'ed UP.
Next morning I have politely asked for any compensation, no response yet so I am taking this further. (I was staying another night with my husband and they didn't even offer me any upgrades or a free night - The first thing I talk to them in the morning is that they already know the incidence, so why has nothing done to at least giving me any gesture of goods?)
I can never re-do my wedding day so thank you Clayton for giving me the biggest DISASTER EVER.

I am very dissapointed, I have been Clayton’s on two occasions one in Birmigham and one in Manchester. When I went previously I had no issue and really enjoyed the hotel and how the rooms looked. Hence why I rebooked for the third time. This time was completly different the rooms were completly outdated, the interior being completly different and the smell was awful it smelled like smoke and mold and it was freezing. I was confused as to why it looked completly different to the previous time, So I asked the hotel staff at reception saying that the room is completly different and outdated. Come to find out only half the hotel is renovated, and as the hotel was fully booked they couldn’t change us to a different room. My friends also booked a room on the same day and there room was the newer refurbished room and I was shocked how different the two were, even the soaps they had was rituals branded, whereas ours was the cheaper version, they also had a smart TV whereas ours was just a very old tv with the standard channels . I think for me it’s the principal we both paid near enough the same price and got two different experiences, and as I have been before I was expecting it to be the same/similar experience. I booked this room for my birthday and it was awful. The outdated version of the room doesn’t even have the pictures on platforms such as booking, therefore they are clearly advertising the rooms as the newer version rather than the older version which is pretty much false advertising. If your booking just be aware you may get the outdated version off a room even though you pay the same/similar price and further the room not being advertised. Be cautious! If I knew my room was going to look like that I would have never booked that room.

manchester airport -nice and clean and comfort. staff is also very kind and helpfull

The Clayton Hotel seems to prefer the non-contact approach.
I contacted the hotel twice before the stay via booking.com and their website messaging to ask to arrange something on arrival for my mum as it was a special trip away, very disappointing. No reply to either email.
Checking in was via a kiosk which was faulty so I member of staff had to help. What a shame it is so impersonal not to be greeted unless you go to the reception point the other side of the kiosks. There was a lack of proactive hospitality for new arrivals.
During the stay we smelt weed in the corridor and my mum has asthma. The phone didn’t work in the room so I had to use my mobile to ring the reception. They said they would look into it but we had no follow up and could still smell weed.
I wrote a review on the Clayton Hotel website but no contact since the stay. Why ask to leave a review if you do nothing about it? Disappointing.

Staff in bar area are so poor it’s unbelievable! I tried numerous times to attract the attention! Was totally ignored! Very poor

I stayed at the Clayton Manchester Airport. On the plus side, the hotel is close to the terminals and runs a free shuttle service. The room was clean and comfortable. The food in the restaurant was reasonable.
However;
There is no air conditioning (this was in the June heatwave)
The internet connection in the room didn’t work most of the time.
I visited the bar for a pint and a snack. Although there were almost more staff than customers (the staff were mainly talking to each other and ignored customers arriving), it took 15 minutes for my pint to arrive.
Would I stay here again? Probably not.

My friends & I usually try to pick a Clayton hotel to stay in, no matter where we're off to. This time we chose The Clayton Cardiff Lane. The staff for the most part were top class, especially a lady called Diana who works in the bar.
My problem was the room I stayed in. There was a waste water pipe running over head 24/7. It was impossible to sleep. I did speak to the front desk & I was offered a change of room but as we were only staying 1 more night & this was 8pm I felt that changing rooms at that stage would have been too much bother. My problem is how my enquiry was handled. How I had to follow up said enquiry myself, as no one came to explain what was causing the running water sound in the room. And how, when I chose not to move I was told that if I wanted to speak to the floor manager, she might give me something for free. I felt like I was being patronised & treated like some sort of scammer, trying to get freebies from the hotel. My enquiry was a legitimate one but I honestly feel that it was handled with disrespect.

shocking clayton hotels at manchester airport, we had 3 customers staying at the hotel we were in the car park for 10 min and got hit with a £100 fine. We have spent £1000s and £1000 at this place for staff and customers. I phone up to speak to the manager who hung up twice with no help.

We have removed this hotel from our company booking list. shocking.

This hotel seems determined to occupy a fascinating niche in the hospitality market: charging premium prices while delivering the experience of a budget chain having an off day.

Our troubles began before we even arrived. Apparently, the room we'd booked did not include bathrobes or slippers. This was not obvious when booking, and when we asked for some, we were told we could buy them, except there weren't any available to buy. Impressive. I've stayed in countless hotels, and this is the first time I've encountered a "luxury" property where robes appear to be a mythical creature.

The room itself came with air conditioning, which sounds wonderful until you discover it automatically switches itself off at midnight. As we were staying during summer, this created a delightful nightly game: stay awake until midnight to reactivate it, or wake up sweating at 3am and do it then. The room also lacked a fridge, another detail that wasn't highlighted during booking. Normally this would be manageable, except the ice machine (the only source of anything remotely cold) was broken throughout our stay. The result was a masterclass in discomfort: warm room, warm drinks, warm tempers.

To compensate, we were "upgraded" to a room with three beds. Unless the hotel thought we were expecting surprise guests, I'm not entirely sure why. I'd gladly have traded the extra bed for a robe, a fridge, or functioning climate control.

Housekeeping provided another memorable experience. Our room wasn't cleaned on the first day, and when we returned at 5pm, we were informed that staff had simply been too busy. We asked whether cleaning could be done after 7pm, but apparently this was impossible. Instead, staff arrived while we were showering: an awkward situation made even better by the complete absence of robes. The following morning, I was informed that the room not being cleaned was actually my fault because we'd turned housekeeping away at 6:30pm the previous evening. It's rare to see customer service so confidently redefine reality.

Breakfast was included in the price, although after a couple of visits we stopped attending voluntarily. The eggs in particular were memorable for all the wrong reasons. The sole bright spot was a new waiter who was friendly, professional, and seemed to be operating under a belief not held by the rest of the staff that guests should be treated well.

The most frustrating part is that the location is fantastic. Unfortunately, that's about the only thing this hotel has going for it. Next time I'd happily stay at the Grand up the road or even a Travelodge. One may be less expensive and the other more expensive, but at least with both you know what you're getting. Here, the greatest luxury on offer appears to be lowered expectations.

I had a wonderful time at this hotel (Dublin Liffey valley) the staff were absolutely amazing, friendly, welcoming & always willing to help with anything we needed. They really made the experience feel special. The food was also delicious. I would definitely recommend this hotel to anyone looking for excellent service & food.

How the mighty fall. This hotel whilst front of house an bar look amazing and food is excellent that is where it seems to stop now.
Book room prior to and after trip with parking. Both rooms 234 and 313 were in need of refurb and a good deep clean. Rotting wood at the base of both bathroom doors just for starters. This used to be a lovely hotel, seems no care and attention to maintenance any more.
As for the shuttle service do yourselves a favour and go somewhere else. They no longer book seats so its a free for all with people standing in the bus when it clearly states people should be seated. baggage moving about, some very elderly people unable to manage their own baggage due to the set up on the bus. return shuttle what a bad joke at 12.45 am to leave people waiting for 45 minutes with promises from reception that he was on his way. it took literally 10 minutes from pick up to the clayton front door so no idea where he was coming from. some very cold passengers and no apology or explaination offered.
never again

I booked through work expecting a 4‑star experience, but what I received felt closer to 2–3 stars. On arrival, the receptionist struggled to engage in basic conversation and didn’t make me feel welcome.

When I reached my room, I discovered I’d been placed in an accessible room. I called reception and was told that all “Deluxe” rooms on that floor had disabled facilities. I later learned that colleagues who booked the same room type did not have wheelchair‑style showers or lowered sinks, so the explanation I was given was untrue.

The shower tiles were also loose, suggesting poor maintenance. Breakfast was fine, but again the staff seemed disengaged.

When checking out, I was asked about my stay and gave honest feedback. I was told the manager would contact me, but I’ve heard nothing since.

Overall, a disappointing stay — and if I were paying personally, I wouldn’t choose this hotel.

I cannot believe the terrible service and manner’s at Clayton Hotels Dublin. I stayed at the airport central hotel and everything from check in to service was horrendous.
I would never stay again. Pathetic attempt at Irish hospitality.

Poor service tonight on shuttle transfer from the airport back to the hotel. Told a few minutes and ended up waiting 45 minutes with a coach driving straight past us. Communication was poor- not the right area of business to have such delays without quality updates when onward travel is then impacted.

Booked the Clayton hotel at Manchester Airport for an overnight stay for a flight to the US .
Not cheap , they even charged me twice !.
We'd stayed there before !.
Arrived checked in .Arrived at Room 107 that had a "lived in
feel".
Chips in the sink . Went for a meal £75 for two .
Got the same meal and found tons of fragments of bone through the dish .
Paid up and left .
Noticed a draught in the room . So went to the window and found the hinges on the upvc had snapped off and had been poorly pushed together wind was coming in a the air conditioning were noisy . Heard ever single flight coming in and going to close to midnight .
Don't think ill stay there again .

Stayed at the Clayton city centre hotel last night and it was honestly the worst night of my life. I stayed in 917 above the Thompson bar on St Patrick’s night and didn’t get any sleep. The noise was awful. The staff are lovely and it’s clean and acceptable but oh my god I’ve had to work all day with no sleep!!!