Mr. Mitchell,
We take feedback seriously, but we strongly dispute the claims made in this review as they do not accurately reflect the facts of your engagement with our company.
For transparency, you enrolled in our Discovery Plan on February 25, which is explicitly defined as a non-refundable, one-month validation plan. This was clearly outlined in the agreement you reviewed and signed prior to onboarding.
As per our commitment, we began service delivery and provided you with a lead on March 2. The remaining deliverables were in progress; however, before completion, you chose to dispute the service and issue warnings.
Despite the fact that the plan is non-refundable and all terms were agreed upon in advance, we still proceeded with issuing a refund as a gesture of goodwill and professionalism, even though we were under no contractual obligation to do so.
We maintain full documentation of the agreement, communication records, and service activity to support our position. Our company operates with transparency and integrity, and we are committed to delivering value to our clients through clearly defined terms and mutual cooperation.
We respectfully ask readers to consider that successful outcomes in any service-based business require collaboration and engagement from both parties.
If you have any further concerns, we remain open to discussing them directly and professionally.
Sincerely,
RealtorRelay LLC