TM Chauffeur  Reviews 

Please note WHITE & SHINE PTY LTD -ABN 48 632 491 359 runs Cleanexo who I booked through and Cleanify co.
Would give zero stars if I could. Despite an agreed, itemised contract for $1,100 paid upfront, they demanded another $1,100 to proceed, then cancelled when we refused their attempt at extortion.
Carpet steam cleaning was agreed in original contract price at $300, yet they later denied agreeing to it and admitted they had no machine.
Photos of “marks” supposedly justifying the extra charge showed marks we wiped off in seconds. Have videos to prove.
Rude, unwilling to take responsibility, and claimed to have refunded our money- it still hasn’t arrived. We cleaned the house- 3 people- done in 3.5 hours.

Do not use!!! Same business as Cleanexo.
Called and texted me many times over a two-day period, requesting to change the bond clean day/time four times. Floors weren't mopped properly, dusting not completed. Would not return back to rectify - would never recommend this company for a bond clean. I had to go back myself to finish the clean so we could get our bond back.

I booked Cleanify Co for an end-of-lease clean and unfortunately would not use them again.

My biggest concern is the way the pricing was handled.

I booked the service approximately a week in advance and agreed to the price at that time. Cleanify Co’s website advertised “Flat-Rate Prices” and “One price, no hidden extras”, although it also states that final quotes depend on property condition.

On the scheduled day, the cleaners attended and inspected the property. I was then charged an additional $170 — $80 relating to the condition of the kitchen cupboards/laundry and another $90 for pet hair on the carpet. I had already separately booked $90 carpet steam cleaning.

The cleaners would not commence the job until I paid the revised invoice in full.

This was particularly frustrating because I was no longer in the position I had been a week earlier to compare quotes and choose another provider. It was the day my end-of-lease clean was scheduled to occur.

The final cost was $660:

$340 bond clean
$90 carpet steam cleaning
$80 additional cupboard/laundry cleaning
$90 additional pet-hair removal
plus GST

I subsequently disputed the additional charges with Cleanify Co.

I explained that what they later characterised as requiring “extreme” or excessive cleaning consisted, in the areas I disputed, of some spilled herbs/spices in the cupboards and a small amount of residue from water/dryer lint in the laundry.

Cleanify Co told me the additional pet-hair charge was necessary because excessive pet hair can affect or clog carpet-cleaning equipment. I repeatedly asked them to explain how the $80 and $90 amounts were calculated, and how increasing an already agreed price by $170 on the scheduled day was consistent with the advertised statement “one price, no hidden extras.”

I did not receive a substantive answer to those questions.

The quality of the completed clean added to my disappointment.

My daughter took photographs after the cleaners had finished and left the property. They show visible debris/dirt remaining on the hard flooring and around the skirting area. I also supplied Cleanify Co with photographs of the carpets following the service.

In its response, Cleanify Co acknowledged that there “may be a bit of dirt left”, but considered this minor and said it did not affect the overall cleanliness of the property.

That response was particularly disappointing given that I had paid $660 for a professional end-of-lease clean, including $170 in additional charges justified on the basis that extra/excessive cleaning was supposedly required.

I accept that genuinely unusual property conditions can reasonably result in additional cleaning costs. My issue is the combination of:

• agreeing to a price approximately a week beforehand;
• having another $170 imposed after the cleaners arrived on the scheduled day;
• being told the clean would not commence until the increased invoice was paid in full;
• repeatedly asking how those additional amounts were calculated without receiving a clear answer; and
• then finding dirt/debris remaining after a $660 end-of-lease clean.

Cleanify Co has stood by the cleaner’s assessment and has not agreed to refund the additional $170.

Cleanify Co subsequently told me in writing that photographs taken during the service formed the basis for the additional charges. When I asked to see those photographs, I was then told the cleaner could not provide them because I had agreed to the additional charges.

I have invoices, correspondence, screenshots of the advertised pricing and post-clean photographs documenting my experience.

Based on my experience, I cannot recommend Cleanify Co for an end-of-lease clean.

**dispute escalated to consumer affairs Victoria.

DO NOT USE. PLEASE.

Terrible. Booked because service could be completed on the Sunday before I moved out. Was still chasing the cleaning job to be finished on Thursday after I’d returned the keys. So frustrating and I had to waste so much time trying to contact them to find out what was going on. After several no shows, someone finally went to the apartment and tried to charge me more for the clean which was supposedly “bigger than usual” but was a tiny, carpetless, balconyless basically studio. After the no shows? The next day I asked if the cleaning job was finished and it STILL wasn’t. Honestly would give zero stars if I could. Don’t waste your time.

1) showed up 1.5 hours late
2) was charged a $200 fee from my land lord for poor cleaning job
3) they claimed it was a 100% bond back guarantee but ‘changed their scope’ once I was actually charged the $200. I never received the money
4) terrible communication and customer service

STAY AWAY

I hired this service for a bond clean, but the cleaner arrived late. I was promised a two-person team, but only one showed up. I left the keys and went to work, only to return to multiple missed areas. The job checklist was not followed: the carpets were not steam cleaned, dusty surfaces were left untouched, and none of the cabinets were cleaned. I had to call them back for a re-clean, but they sent the same cleaner, who complained the entire time. I definitely do not recommend using them.

Organised an end of tenancy clean 2 weeks in advance, on the day no show, called 5 times, each time was told to wait and nothing.

Don't bother using them, horrible company and customer, must be a scam

Clearly stay away, shit service

An absolute nightmare to deal with. Left the place the exact same way before it was cleaned dust everywhere the place wasn’t even hooverd nor wiped down, contacted them and they did not care they sent someone out that stayed a half an hour and did and did absolutely nothing. Wouldn’t give a refund or nothing
DO NOT GO HERE

If I could give minus stars I would. DO NOT use this company!!! The cleaners didn't even clean they turned up smoking cigarettes left our place stinking of ciggerate smoke. Did the bare minimum clean of the floors didn't clean the inside of the cupboards or kitchen sinks properly. It was for an end of lease clean so I would expect a spotless clean for close to four hundred dollars. They tried to upsell us another four hundred dollars to clean the inside of the oven and walls. Absolutely disgusting. Unprofessional and an absolute rip off!!

**PLEASE THINK TWICE BEFORE BOOKING — Extremely disappointing and unprofessional**

I strongly recommend that anyone considering booking Cleanify Co think twice before doing so. My experience was extremely stressful, unprofessional and concerning from beginning to end.

My original bond clean was cancelled on the day of the booking. I was understanding and agreed to reschedule for the following morning because I had a strict deadline to return the property and keys.

The cleaners were supposed to arrive at 8:00am but arrived late. I handed over my keys and was told the cleaning would be completed by approximately 2:00pm. I was then contacted repeatedly about making the remaining payment, which I still made despite being in a work meeting.

I later discovered that the cleaning had not actually started as expected. The first person who collected my keys left the property, and I was not properly informed about what was happening. Another person eventually arrived later.

I specifically requested to be contacted approximately 30 minutes before the cleaners finished so that my sister could attend, collect the keys and inspect the property. **Nobody contacted me.**

When I returned to the property, nobody was there. There was no message, no call and no confirmation that the cleaning had been completed.

Most concerning of all, **my keys had been left unattended in the door.**

I had trusted this company with access to my property. Leaving a customer's keys unsecured in a door without their knowledge or permission is completely unacceptable and is a serious security concern.

I was cooperative throughout the entire situation. I accepted the cancellation, accommodated the rescheduling, understood the delays and even made the outstanding payment while I was working. Despite this, the communication and professionalism I received were extremely poor.

A bond clean is already stressful when you have a strict deadline. Having to chase the company for information and then discovering your keys have been left unsecured makes the situation even worse.

**Based on my personal experience, I would not book Cleanify Co again and I cannot recommend them to others.** I believe customers should know exactly how my booking was handled before trusting this company with their property and keys.

I am still expecting a proper explanation from Cleanify Co regarding what happened, who accessed my property, whether the full cleaning was completed to the agreed standard, and why my keys were left unsecured.

DO NOT USE, COULD NOT BE WORSE.

Rescheduled twice on booked day. Asked for more money on arrival. Got a call the following day from my real estate saying no bond clean was even done it was THAT BAD of a job.

I was then charged out of my bond which the company declined any reimbursement over their poor scheduling and terrible work.

They are cheap for a reason and will cost you your bond, please don’t make the mistake of using this company, it is no better than a scam.

Booked with this company for our end of lease clean and was provided with a quote of $960 total, only for the cleaner to arrive on the day and hike up the price to about $1700, not including any additional costs that would’ve come with cleaning the walls and windows which I didn’t bother asking about. The house wasn’t excessively dirty by any means - they just opted to not disclose the potential for additional charges for, what should be, just included in a stock standard bond clean. Why bother with the quote in the first place if it’s going to nearly double on the day of the clean, and why bother providing the ‘Real estate approved cleaning checklist’ in the booking email if these services aren’t even included in what they claim is a ‘bond back guarantee’ end of lease clean? We ended up just telling them to leave and organised a last minute clean through our real estate who was just as appalled with the increase.

If I could leave less stars I would. Do not use this company. Charged me $800 for a bond clean, was that bad I had to pay $850 for it to be done through the real estate. Left areas undone and did not follow the so called checklist on their website. Totally ignored my emails when I asked for a refunded. Called and was told the manager would contact me. No call. Will be going to the small claims court to get my money back. DO NOT USE THIS COMPANY! Scammers.

Absolute nightmare experience with this company. I booked their service, paid the deposit, and received an initial invoice that showed no mention of any bank fees or GST.

On the actual booking day, the cleaners refused to start working unless I paid the remaining balance right then and there. To make matters worse, they issued a "final" invoice using the exact same invoice number, but suddenly tacked on bank fees and GST that were completely hidden from the original quote.

This company uses deceptive bait-and-switch tactics to lock you in and force you to pay more on the day. They are a total scheme. Save your money and your sanity—never use them.

They used just water - no products - to clean the carpets for a bond clean. You can see the areas they touched and those they didn't. When asked to come back they said that it wouldn't fix the problem (pet odour in carpet). When refund was requested they flatly denied saying they would return and clean the carpets again. Absolutely terrible - plus incredibly overpriced. Do not use.

Very disappointed to say the least. Customer service over the phone was almost non-existent. Called several times and asked to speak to a supervisor due to house not being professionally cleaned and the supervisor did not want to speak to me. When I spoke to the cleaner and sent photos showing the unfinished areas, the cleaner's response back was, " your expectations are too high".
When I called back again asking for a refund, only then a supervisor got back to me, however I don't believe they were a supervisor, as they had no idea about the job and barely spoke English. Overall unsatisfactory service and would not recommend this company to anyone.

Cleanify Melbourne
They steam cleaned our carpets that left some sort of substance, we called them again and again to redo the carpets or provide us with a refund but no call back.
My husband had a small carpet steam cleaner that he then used to try and remove whatever was left on the carpets and I cannot describe how much dirt our steam cleaner picked up!
That means Cleanify did not do a great job at steam cleaning our carpets. Please avoid.

This company charged a tenant of mine $596 for a clean and steam clean of carpets and claimed 100% bond back guarantee however carpets were not cleaned and it was very evident property not cleaned. When approached they have stated as it was raised with them 14 days after (house has been vacant and no one has entered other than myself) they wil not re clean leaving these renters having to hire another cleaner.. disgraceful - DO NOT HIRE

Terrible result, Terrible Service.

Booked an end of lease bond clean, I was able to successfully reschedule which is the only positive about this company.

I received an email 2 days before the (Booked) bond clean saying, we noticed you didn't book your clean, do you wish to proceed. I emailed them and they told me the clean was not processed. I supplied my address and told them to check again to which, without apology, they confirmed that it was already booked.

The clean was booked for 10am. The cleaner text me the night before saying he had to change to 12pm (That was fine) I had a plumber coming to my new rental to fix a leak at 8am (morning of the clean) The cleaner text me at 8am asking to access the property at 8:30am, which I was unable to do due to working around HIS reschedule, to which he expressed his frustration that I was making it hard for him. We stuck to the 12pm time that HE requested to change to.

When he arrived I had to help carry his cleaning equipment from his car to my unit.

The day before the clean, I went through and gave the unit a really thorough clean to improve all chances of a full bond refund. (the place was practically spotless minus the oven and rangehood) All kitchen cabinets were perfect.

There was an additional $40 charge for cleaning the patio

I went back the following morning to check the clean quality and much to my dismay he'd left it in worse condition that I had.

- 2 windows had been sprayed through the flyscreen before he realised he couldn't remove the screen so he left them sprayed in cleaning solution.

- All kitchen cabinets were covered in smears and hand prints.

- He had dripped a cleaning solution from the bench down the front of the stainless / gray dishwasher leaving a dark stain that could not be removed

- The patio was still dirty with dusty, debris and leaves (that hadn't blown in overnight)

- The bathroom fan was untouched and still dusty

The property manager joined me that morning to collect the keys and told me "though I am okay with this bond clean as I can see you did keep the place in a good state, your bond cleaner is SH** and you should be putting in a complaint.

If I hadn't done such a thorough clean the day before, I dare say the result would have been far worse.

I took photos and sent them to their receptionist Nicole who had been handling my booking and have been ignored.

DO. NOT. USE. CLEANIFY CO.