Cleanster.com Reviews 165

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many people appreciate the service for its flexibility and the ease of use of the accompanying app. Several customers have had positive interactions with the staff and customer service, noting their helpfulness and responsiveness. Some individuals also report consistent and timely payments for their work, finding the company to be a good partner for building client relationships and securing jobs. However, a significant number of people were dissatisfied with payment issues, with some experiencing long delays or unresolved payment discrepancies for completed jobs. There are also concerns about the company's communication, particularly regarding payment inquiries and addressing cleaner mistakes. Some reviewers also mentioned issues with the app's performance and concerns regarding operational requirements for cleaners, including compensation for travel and supplies.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers express significant frustration, citing issues such... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant delays,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed significant frustration, citing... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise the app, describing it as useful,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express extreme frustration,... See more

Based on these reviews

Rated 4 out of 5 stars

i have used Cleanster for about a year now and their cleaners generally do a good job. i have had several different cleaners over the year. The last cleaner chipped a piece of my furniture and Cleans... See more

Rated 4 out of 5 stars

I’m gonna say it’s not easy running a company much less running it with several different employees..They have communicated very well with myself & Ive had some aggravation but it wasn’t their fault I... See more

Rated 2 out of 5 stars

I’m a cleaner. It took me over a week to get ahold of someone to fix my payments. I sent several emails, I finally found a phone number to call, left several messages and no one ever called me back. I... See more

Rated 5 out of 5 stars

My experience with cleanster has been an awesome one. My relationship with the backend staff has also been great. The system provides me with a great opportunity of meeting clients of different... See more


Company details

  1. Online Marketplace

Written by the company

Cleanster connects you to top-rated short-term rental cleaners and we also ensure the perfect guest experience!


Contact info

3.1

Average

TrustScore 3 out of 5

165 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The app is amazing

The app is amazing. The clients I had worked with have all been pleasant. The app is easy to use and payment is processed on time as well.

September 26, 2025
Unprompted review
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Rated 4 out of 5 stars

I enjoy it

I really enjoy it. I’ve gotten two converted jobs and they’ve paid fairly promptly and the communication is good while on the job. Hopefully more jobs to come as I believe I have delivered well with no negative feedback of my cleans.

Great hand in hand work.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Cleanster pro is a good app

Cleanster pro is a good app, I like their services but sometimes, there’s a challenge with some of their clients. I personally have had some unpleasant experience with some of their clients, that made me decide not to travel far away from my city to another city and do just two or one and half hours job again . Because mostly those far away clients with less hours usually are the ones with something unpleasant.
But I like the team and how they address issues immediately

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY

GREAT COMPANY. Very transparent payment and never an issue. They show you what your fee is before you choose to take the GIGS. I have worked for this company for over a year and never have had an issue. Great customer service and support.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Cleanster pro agents are amazing

Cleanster pro agents are amazing, they keep you busy and find jobs for you that are within reasonable distance. They are a great company that helps you build customer relationships and the make sure you are paid properly and on time for your services. The Cleanster app and its agents are great.

September 23, 2025
Unprompted review
Rated 4 out of 5 stars

Trusting the process

I’m gonna say it’s not easy running a company much less running it with several different employees..They have communicated very well with myself & Ive had some aggravation but it wasn’t their fault I really hope to find my way with this company & Suceed in what I love to do most

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Career opportunity

I have worked with Cleanster for over 4 years. I have had a wonderful experience building my skills and relationship with them. They send cleaners to wonderful client opportunities to build relationships which creates recurring jobs. Their app is easy to use with simple step by step instructions to get you through each job. There are features on the Cleanster app that truly sets them apart! Their customer service team is always available to answer your questions and give you job opportunities. They begin the payment process after your close out your cleaning job correctly. You're usually paid within 1-3 days after your job submission. Cleanster is by far the best digital cleaning service on the market. I have personally tried a few other apps during slow seasons and I've ultimately deleted those apps. No other cleaning app for cleaners comes close to Cleanster. Thank you all for always being there for me and my family!

Zsa-Nise Francis

September 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I have had nothing but good experience…

I have had nothing but good experience with Cleanster. I’ve been paid on time every time. Always exactly what I needed. Customer service has been exceptional. My jobs has been great. My clients has been exceptional. Never had an issue. The lady that work in the customer service department top-notch an honor to work for Cleanster Pro. Thank you for giving me great jobs and the pay is even better.

September 15, 2025
Unprompted review

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