I love getting cellophane sleeves from Clearbags for my small business! Their prices are the best I have found and they have insanely good deals on bigger bulk orders which is lovely for me because I... See more
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I bought some envelopes to use in some art projects. I was super pleased with the quality and cost of what I received. I will definitely return to your company if I need more envelopes or packaging in... See more
The overall experience was great in that they had exactly what I was looking for at an affordable price. The shipping was the issue... Honestly there should be a way to review the US Post Office... See more
I've just found that (1) telephone wait times are minimal, (2) the people I speak with on the phone somehow manage to be both (a) personable / friendly, yet (b) professional and knowledgeable. These... See more
Company replied
Company details
Written by the company
We are the Premier Crystal Clear Packaging Company: Specializing in Crystal Clear Bags, Crystal Clear Boxes, Compostable Eco-Clear Bags, Decorative Food Packaging, Photo Storage, Cards and Envelopes.
Contact info
205 Henco Drive, 38375, Selmer, United States
- 800-233-2630
- support@clearbags.com
- clearbags.com
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Online Customer Service
Terrible Online Customer Service. Can not get specs on products in over 6 weeks to a potential customer. What kind of company sells items without knowing all of their specs and drags a customer along? A very Unreliable One.
June 21, 2025
Unprompted review
Reply from ClearBags
Hello,
Thank you for your review. We are sorry to hear that you have not been able to get the specs you've requested. I would love to look into this further to get that information to you as well as to provide necessary training on our end to improve that process. I am unable to see any identifying/contact information for you. Please feel free to email me at natkinson@clearbags.com and I will be happy to get this resolved for you.
Best regards,
Nicole Atkinson
ClearBags Customer Service Manager
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If you get the wrong item
If you get the wrong item, they don't take it back. Their Customer service is a scam.
August 1, 2025
Unprompted review
Reply from ClearBags
Hello,
Thank you for your review. As stated with our rep as well as online, our policy on backing boards, due to the nature of the product and the fact that it is custom cut per order, is that we do not accept returns on that product line. I do understand, however, that this can be frustrating. Please be on the lookout for further communication from me so that I can help find a resolution on this concern.
Best regards,
Nicole Atkinson
ClearBags Customer Service Manager
DONT PAY FOR NEXT DAY SHIPPING - THEY DONT TAKE RESPONSIBILITY
I needed some items that I paid over 40 dollars to get it the next day and I reveived it 3 days later. After I called and complained, they told me they would contact UPS to give me a refund. After 1 or 2 hours, they called me and gave me the dumbest excuse that UPS could not refund me the money because the delay was due to an act of God. Thsy didnt even offer to refund the money themsesleves since I paid on their website and its their business not UPS's but there you see a company that doesnt take any responsibility for their issues, but passes it on to others, like UPS.
July 21, 2025
Unprompted review
Reply from ClearBags
Hello Val,
Thank you for your review. We are sorry to hear that your order incurred a weather delay with the carrier. Unfortunately, weather is out of our control as well as the carriers' which is why we set those dates as estimated on our website. see your order did leave our warehouse on time and arrived 1 business day later than estimated (arrived on a Monday instead of a Friday). We do apologize for the inconveniences that may have caused, but unfortunately weather delays are something that we do not have control over.
Best regards,
Nicole Atkinson
ClearBags Customer Service Manager
Poor customer service, grossly inaccurate shipping estimates
Long time customer of ClearBags. Their shipping estimates and customer service has been spot on until recently. Shipping times are delayed by days even if you pay extra and contacting customer service to try to remedy the issue is awful. They’d rather pocket the extra money and lose a customer.
July 18, 2025
Unprompted review
Reply from ClearBags
Hello Stephanie,
Thank you for your review. We are sorry to hear that your package didn't arrive when expected. I am unable to see any identifying information for your account, but I would love to look into this further for you. If you can please email me at natkinson@clearbags.com, I will be happy to look into this concern to see if we can provide better assistance.
Best regards,
Nicole Atkinson
ClearBags Customer Service Manager
Good bags, poor service
The bags are pretty good, the service is very poor. They raised my price by more than 50% over 2 years and the service and attitude regarding that was the opposite of what I would call customer friendly.
July 1, 2025
Unprompted review
Reply from ClearBags
Hello Ryan,
Thank you for your feedback. We're glad to hear you've been happy with our bags, but sorry to hear that you've been disappointed with the pricing changes.
We understand how frustrating price increases can be. Over the past few years, like many companies, we’ve had to adjust some of our pricing due to rising costs from global supply chain challenges and tariffs. In your case, we recognized that your specific account was on an older, very heavily discounted rate for several years. As discussed with you, we did need to address that, and we did our best to ease the transition by gradually adjusting the pricing.
We strive to balance fairness with the realities of our operating costs, and we’re sorry to hear that this left you feeling undervalued. Your feedback is important, and we remain committed to providing quality products and fair, transparent service to all our customers.
Best regards,
Nicole Atkinson
ClearBags Customer Service Manager
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Easy to order
Easy to order; fast delivery, minimal packaging, eco-friendly products.
Thanks!
May 1, 2025
Terrific customer service
The Clear bag team is great! I had consistent issues with their online ordering system and wrote to their customer service. Within day I heard back. When we could not solve the issue via emails they set up a zoom call. Not only was the rep Lutrell on the call but the head of Ecommerce- Jamie. The issue got resolved and my order went through. Terrific personal customer service! And the products are of high quality. This business earns a 5 star review from me.
May 15, 2025
Unprompted review
Easy and fast shipping
April 29, 2025
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Always Pleased
Sturdy and protective they are! Always pleased with my purchase of Clear Bags to encase my self-published paperback book, Tending to My Wounds, Coping with Grief One Square at a Time. Appreciate the prompt service and great product!
April 29, 2025
Good bags for my art products
Good bags for my art products. I liked being able to try a sample bag to find the best fit. A great value, protects and looks nice.
April 7, 2025
Online ordering was very easy
April 29, 2025
It was easy to find what I needed and…
It was easy to find what I needed and they were on sale!
April 29, 2025
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The degreat bread bagsscriptions are actual
The descriptions are actual. The bags are very sturdy. The bags came quickly and price is very better than other vendors
April 27, 2025
The promptness in receiving our order
April 29, 2025
Difficult Shopping
I find the web site very difficult to use. After finding the items Iwant to ourchase I cannot get back to the order page and adding an item ading another object drives me crazy,
April 28, 2025
Child proof zipper bags are too hard to…
Child proof zipper bags are too hard to close and impossible to open
April 27, 2025
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Absolutely love these bags!
Absolutely love these bags!!
They are so sturdy and much better made than the ones I was previously buying!
April 28, 2025
Great Bags
Fast shipping and I love the color of the gold bags, my clients love them !
April 26, 2025
Reply from ClearBags
Hello Dani
Thank you so much for sharing your recent order experience with us! We genuinely appreciate it. If you ever need any help with future orders, just reach out—we’re here for you! You can contact us by phone, email, or even through live chat on our website.
Wishing you a wonderful day!
Best,
ClearBags
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