Mary was quick with responses. Overall service I’m not satisfied with though. After countless messages asking for email invoices (which I still haven’t received) as well as asking for the price... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
[EDIT] The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive. [ORIGINAL] We are stuck in an email loop with what feels like an AI a... See more
Company replied
Having received my DBS Certificate, I was then charged £8 the following month. Apparently I had inadvertently signed up to a monthly subscription. I contacted Aakriti and explained and he quickly canc... See more
Company replied
Lately I have reviewed institutions like clear check like many others who have failed to reach the reality of their services. I was wrong to jump to such a conclusion and I’m retracting everything I s... See more
Company replied
Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.4
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Do not use!!!
Do not use!!!! Firstly, they overcharge. Secondly, I got NOTHING from them and the charged me nearly 80 pounds. I was in a panic when I signed up because my work was threatening a disciplinary if i didn't renew my dbs. I tried to cancel and they only refunded me 27 pounds. For doing zilch!!!!
November 2, 2026
Unprompted review
Reply from Clear Check
Hi Josephine, we're sorry to hear about your experience. We take concerns like this seriously and would like the opportunity to look into your application and assist further.
Unfortunately, we have been unable to identify your account from the information provided in your review. Please reply to the Trustpilot information request we have sent so we can locate your application and investigate the charges and refund you have mentioned.
Once we can access your details, a member of our support team will be happy to review the matter with you and provide any assistance needed.
£101.50 with Clear Check vs £20 with Gov.co.uk.
I would think twice before using this company.
I paid Clear Check £101.50 for a Basic DBS check, including £15 for fast-track processing. Because of the lack of progress, I was forced to apply directly through GOV.UK, where the same check cost just £20 and was completed in three hours and five minutes.
More than 24 hours after purchasing Clear Check's fast-track upgrade, I received an email requesting additional documentation, including my marriage certificate. I then received another email thanking me for completing the latest steps and confirming that my application was progressing, despite my not having supplied the requested documents. My application had still not been submitted to the DBS.
By comparison, my GOV.UK application was received at 12:46, and my result was available at 15:51. No marriage certificate or additional documentation was requested, and there were no further charges.
I appreciate that verification procedures may differ, but this experience raises serious questions about the purpose and value of Clear Check's fast-track upgrade.
I have cancelled my application and requested a full refund. Clear Check offered £42.50, which I declined. I am still awaiting a substantive response to my complaint.
November 11, 2026
Unprompted review
Reply from Clear Check
Hi Briony, thank you for taking the time to share your feedback. We're sorry to hear that you remain dissatisfied with your experience.
Unfortunately, the information provided in your review is not sufficient for us to identify your application, despite our previous requests through Trustpilot for additional details. Without being able to locate your account, we are unable to investigate the issues you've raised, review the status of any refund request, or provide the assistance you are seeking.
We would encourage you to respond to our Trustpilot information request or contact our support team directly with your application details so that we can fully investigate your concerns and provide a resolution. We are committed to addressing customer issues, but we need the necessary information to do so.
We look forward to hearing from you and helping resolve this matter.
easy to use
very easy and online updates are usfull to know the progress
October 26, 2026
Unprompted review
Reply from Clear Check
Hi Viju, thank you for your review. We're pleased to hear that you found the process easy to use and that the online updates helped you keep track of your application's progress.
I have not been able to complete my…
I have not been able to complete my application and have asked for help but no-one has been in touch. Please can someone urgently contact me to explain how to appoint a verifier who is NOT the admin - i have set one up
November 10, 2026
Unprompted review
Reply from Clear Check
Hi Alice, thank you for your feedback. We're sorry to hear you've had difficulty completing your application and haven't received the support you were expecting. Our support team will be in touch with you as a priority to help you appoint a verifier and get your application moving forward. We appreciate your patience and look forward to resolving this for you as quickly as possible.
Do not use this company!!!!
I gave it only one star, because I cannot write my review without giving one. STAY AWAY FROM THIS COMPANY!
I feel cheated out of my money. I paid £85 altogether. I have not read all they sent me as I rushed.
I have uploaded the reqired documents out of which neither have been accepted, so they sent me an email with a link to upload new documents. That link takes you to pay again as if you were starting from scratch.
One of my documents was passport no idea why it wasn't accepted? It was valid. They did not give any explanation.
November 10, 2026
Unprompted review
Reply from Clear Check
We're sorry to hear about your experience and appreciate you taking the time to leave a review. We would like the opportunity to look into this for you and explain what has happened with your application and document checks.
Unfortunately, we have been unable to locate your application from the details provided in your review. Please reply to the Trustpilot information request we have sent, including your application details, so we can identify your account and investigate this matter fully.
Once we receive this information, a member of our support team will review your case, explain why your documents were not accepted, and help resolve any outstanding issues as quickly as possible.
This is a scam
This is a scam. This company charges over £100 to do something that you can apply for directly for £20. I was rushing and got caught out.
November 10, 2026
Reply from Clear Check
Thank you for your feedback. We're sorry to hear you feel this way.
We take concerns like this seriously and would like the opportunity to review your case and help resolve any issues. A member of our support team will be in touch shortly to discuss your experience and answer any questions you may have.
Taken money provided no service or certificate
Have been charged £58.50 and £43.00
foir wahat , seen no certificate , processing of application still the same as 1 month ago , nothing in the post . awful experience
November 10, 2026
Reply from Clear Check
Thank you for your feedback. We're sorry to hear about your experience.
We understand how frustrating it can be when an application takes longer than expected. We'd like the opportunity to look into the charges you've mentioned and check the current status of your application so we can provide a clear update.
A member of our support team will be in touch shortly to review your case and help resolve any outstanding issues.
Worst company to do DBS with.
Worst company to do DBS with.
AVOID OR BE RIPPED OFF AND WASTE YOUR MONEY
Go else where Government site..
November 2, 2026
Unprompted review
Reply from Clear Check
Hi Neal, thank you for your feedback. We're sorry to hear that you feel this way.
As we are already in direct contact with you regarding your concerns, we'll continue to work with you to address the issues you've raised and provide any assistance needed with your application.
We appreciate you taking the time to share your experience and will do our best to help resolve this matter.
Totally unprofessional company
Totally unprofessional company. I paid over £100 to get my my dbs certificate after applying for an Enhanced certificate back in March. After lots of pushing I finally received a basic certificate which is NOT what I paid for. Shocking service. Would definitely not recommend this company.
November 2, 2026
Reply from Clear Check
Hi Janette, we're sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide. Our support team will review your concerns and contact you directly to investigate what has happened with your application and the certificate you received. We take feedback like this seriously and will do our best to help resolve the matter as quickly as possible.
I got scammed
“I used Clearcheck for a DBS check and agreed only to the £28 fee. An extra £58 was taken from my card without my consent — this charge was not shown clearly on their website beforehand. I emailed to cancel my application and request a refund but have had no reply. Feels like an unauthorised charge; I would warn others to be careful.”
THEY ARE SCAMMERS
November 9, 2026
Unprompted review
Reply from Clear Check
Hi Zaka, thank you for your feedback. We're sorry to hear about your experience and understand your concerns regarding the charges and communication.
We take these matters seriously and would like the opportunity to investigate this for you. A member of our support team will be in touch directly to review your account, discuss the charges raised, and assist with your refund request where appropriate.
We appreciate you bringing this to our attention and look forward to resolving the matter as quickly as possible.
Conmen
Accessed their site by mistake; thinking it was a UK government one. They charged me £28. I quickly realised my mistake and completed the Gov UK DBS check for £20. I contacted Clear Check and explained my mistake and they agreed to cancel my application and refund the money: I got £20! So they charged me £8 for doing absolutely nothing! This site should not be allowed to site directly above the Gov.uk sitewhen searching DBS applications. It's a con.
November 5, 2026
Unprompted review
Reply from Clear Check
Hi Tony, we're sorry to hear that you were unhappy with your experience.
We understand how frustrating it can be if you've applied through the wrong website by mistake. Our support team will be contacting you directly to review your case, explain the charges applied and discuss the refund you received.
We take all feedback seriously and are committed to being transparent about our service and pricing. We hope to have the opportunity to address your concerns and assist further.
Clear check is a fraud they have taken…
Clear check is a fraud they have taken one hundred and eighteen pounds from my bank account charging me twice and without my permission you have been warned and now I have another company called apostille asking me for the same amount with no contact number i should have looked at the reviews before hand
November 7, 2026
Unprompted review
Reply from Clear Check
Hi Neil, we're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about payments and charges very seriously. Our support team will be in touch with you directly to review your account, investigate the payments you've mentioned and help resolve this as quickly as possible.
A big thank you to Aakriti for Help
October 30, 2026
Unprompted review
Reply from Clear Check
Hi Payal, thank you for your review. We're delighted to hear that Aakriti was able to help. We'll be sure to pass on your kind words, and we appreciate you taking the time to share your experience.
Great communication patience and…
Great communication patience and knowledge
Highly recommend
November 3, 2026
Unprompted review
Reply from Clear Check
Hi Ann, thank you for your kind words. We're delighted to hear that you found our communication clear and our team patient and knowledgeable throughout the process. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
This company will take money from your…
This company will take money from your account without permission or aurthorisation to do so. even worse is the invoice has no discription of what they have done for you on the invoice.
I would give them NO star if possible.
I want a compklete refund
November 3, 2026
Unprompted review
Reply from Clear Check
Hi Stephen, thank you for your feedback. We're sorry to hear about your experience and understand your concerns. Our support team will contact you directly to investigate this matter and assist with your refund request. Please keep an eye on your emails, and we'll do everything we can to help resolve this for you.
Mary resolved my issue without causing…
Mary resolved my issue without causing me the usual loss of time such things involve. Very polite, efficient and helpful
November 2, 2026
Reply from Clear Check
Thank you for your feedback. We're delighted to hear that Mary was able to resolve your issue quickly and efficiently. We'll be sure to pass on your kind words to her.
I have e mailed to say I do not need…
I have e mailed to say I do not need this service and made a payment in error. I have not heard back from anyone. I e mailed within a few minutes of pushing the payment link. Please can someone help?
October 1, 2026
Unprompted review
Reply from Clear Check
Hi Gurjinderpal, we're sorry to hear about your experience.
If you contacted us shortly after making the payment, our support team will be happy to look into this for you. Someone will be in touch as soon as possible to review your request and provide assistance.
Thank you for bringing this to our attention.
Amazing ,great and prompt service
November 2, 2026
Unprompted review
Reply from Clear Check
Hi Sonia, thank you for your feedback! We're delighted to hear that you found our service helpful and efficient. We appreciate your kind words and are pleased we could assist you.
Reply from Clear Check
Thank you for your feedback. We're pleased to hear that Mary was able to address your query. We'll be sure to pass on your kind comments to her. We appreciate your support and are glad we could help!
Spot on
Spot on
Excellent service easy to use
Good communication came through post
November 1, 2026
Unprompted review
Reply from Clear Check
Thank you for your review. We're delighted to hear that you found the service easy to use and that the process was completed quickly with good communication throughout.
We appreciate your feedback and thank you for choosing our service!
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