It has been a long process and I was asked to repay for what I had paid 6 months ago. More payment was requested for ID check which should have been part of the first round. However, Charmaine was hel... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good easy user interface. No issues with completing the forms. Disappointed with the extra costs for new verification persons. Overall feel confident that as a new organisation we have all our resourc... See more
Company replied
However, my adviser Aakriti has been very helpful. The process is somewhat confusing for someone who is applying as a self-employed person. I am not a corporate, but I seemed to have been charged the... See more
Company replied
Clearcheck is an extremely company with my Enhanced DBS application. Especially the support team of them, they are always help me cope with my issues or problems during the process. Respond my doubt... See more
Company replied
Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Aakriti
Great service from Aakriti. Aakriti worked fast and made troubleshooting issues with my application easy to overcome.
April 4, 2026
Reply from Clear Check
Hi Laura, thank you for your review. We’re really pleased to hear that Aakriti was able to support you so efficiently and help you work through the issues with your application. We appreciate you taking the time to share this.
You sent me my DBS very quickly
April 4, 2026
Reply from Clear Check
Hi Arthur, thank you for your review. We’re really glad to hear that you received your DBS certificate so quickly. Providing a smooth and efficient service is always our aim, and it’s great to know that matched your experience. We appreciate you taking the time to share your feedback.
It may be technically legal but it is a SCAM!
It may be technically legal but it is a SCAM!
I stumbled on this site in error. Having completed all the required details I was requested to make payment. At this point I had seen no mention of actual cost, and even at now I saw no amount required. I foolishly proceeded, only to be surprised by receipt for £86.50.
I was then asked to supply copies of supporting documentation - which did not do.
On further investigation, I found I could cancel my application and receive refund of £27.50 which I did.
A month later, I discovered a payment on my credit card of £8.00 to Clear Check.
Further investigation showed this to be a 'renewal'.
Thus it seems somewhere in the depths of their 'small print' you are agreeing to this renewal, which it seems does not get cancelled when you cancel the application.
DO NOT USE THIS SITE.
Look carefully for the official 'gov.uk' site.
In spite of Clearcheck reply, no one has been in contact, even less given an explanation or refund. As at 20:00 7th April, so I stand by my original review. Whatever you do, do not get 'sucked into' an application with this Company.
April 4, 2026
Unprompted review
Reply from Clear Check
Hi Brian, thank you for getting back to us with your details. We’re sorry to hear about the concerns you’ve raised, and we want to make sure everything is reviewed properly.
Our support team will now contact you directly to go through your application, check the charges in full, and help resolve this for you. We take feedback like this seriously and will look into the matter thoroughly.
Thank you again for responding so we can assist.
The company were efficient in getting the DBS sent in good time.
The company were efficient in getting back to me to tell me what I needed to do.The DBS was received in good time.
March 26, 2026
Reply from Clear Check
Hi Kirsten, thank you for your review. We’re glad to hear that our team were able to guide you through the steps clearly and that you received your DBS certificate in good time. Providing clear communication and an efficient service is always our priority.
We appreciate you taking a moment to share your experience.
Faudster
Applied for an Enhanced DBS check. Paid £101.50 plus £15.00 for a ID verification. After they send me Basic DBS certificate. Anyone can request basic DBS certificate directly from DBS. Now refusing to refund.
Got a Email from them after the review. Says that they are unable to refund.
April 1, 2026
Unprompted review
Reply from Clear Check
Hi Fritz, thank you for sharing your experience. We’re sorry to hear about the issues you’ve described, and we want to make sure this is looked into properly.
Our support team will contact you directly to review your application, clarify what happened, and help resolve this for you. We take situations like this seriously and want to ensure you receive the correct outcome.
Thank you for bringing it to our attention.
NOT TO BE TRUSTED Not Good be very…
NOT TO BE TRUSTED Not Good be very careful with this company. This company passed on my information including my payment information onto another company named Creditcheck online with out my authorisation. Shortly after I stared getting charged a monthly fee from this second company. I am now finding it very difficult to get my stolen information removed from this other company. I am now double checking every transaction in my bank to make sure clear check have not passed my information onto any one else. I am reaching out to the financial ombudsman to see where I stand.
March 23, 2026
Unprompted review
Reply from Clear Check
Thanks for getting back to us and for responding to Trustpilot’s information request. Our support team will be in touch directly to look into this with you and make sure everything is properly reviewed.
We take situations like this seriously, and we’ll work with you to understand what’s happened and help get it resolved.
Very happy
Aakriti was very clear in what information I needed to provide and very professional and helpful.
April 1, 2026
Reply from Clear Check
Hi Amy, thank you for sharing your experience. It’s great to hear that Aakriti provided clear guidance and was both professional and helpful throughout the process. We appreciate you taking the time to leave this feedback.
Quick and professional
March 30, 2026
Unprompted review
Reply from Clear Check
Hi Frances, thank you for your feedback. We’re glad to hear you found the service quick and professional. It’s exactly the standard we aim to deliver every time.
Dealing with Olivia proved to be very…
Dealing with Olivia proved to be very efficient
She acted promptly and got my issue pushed along to getting it resolved
April 1, 2026
Reply from Clear Check
Hi Christopher, thank you for sharing this. It’s great to hear Olivia was efficient and acted promptly to move things forward for you. I’ll make sure she sees your feedback, it’ll mean a lot to her.
Very fast and efficient.
Very fast and efficient.
Lisa was super quick in dealing with my application and notified me to inform me that the document was on the way and also provided a pdf of the document which I can now show to my employers sooner rather than later.
Thanks for that. Very helpful. Particularly as we are in the process of updating our SCR for COBIS compliance.
March 31, 2026
Unprompted review
Reply from Clear Check
Hi Michael, thank you for taking the time to share this. I’m really glad to hear the process was quick and straightforward for you. Lisa will be pleased to know her efficiency made a difference.
It has been a long process and I was…
It has been a long process and I was asked to repay for what I had paid 6 months ago. More payment was requested for ID check which should have been part of the first round. However, Charmaine was helpful and managed to get the application processed. Thank you Charmaine.
March 31, 2026
Unprompted review
Reply from Clear Check
Hi Shekoo, thank you for sharing your experience. I’m sorry to hear the process felt longer than expected, that’s understandably frustrating. I’m glad that Charmaine was able to step in and help get everything processed for you. She’ll appreciate your thanks.
Arkriti
Arkriti, your staff who have been helping me has been extremely helpful . He has been efficient and helped me promptly to resolve all queries I have got .
Thanks very much
Lisa Lee
March 21, 2026
Reply from Clear Check
Hi Lisa, thank you for taking the time to share this. It’s wonderful to hear how helpful and efficient Aakriti has been while supporting you. I’m glad your queries were resolved promptly, and I’ll make sure your kind words are passed on to her. Thanks again for your feedback.
Complete con
I paid for a DBS check for my son. The fee I thought I waz paying was almost tripled to over £130. I now see they are taking £8 per month out of my account!!! I cannot log into my account to cancel si havd had to cancel my debit card.
This company needs to be investigated!!
Update: see response from clear check below. It's too late, I have already cancelled my card to stop the payments. Additionally, I doubt very much you are going to refund me the £130. Your charges are hidden and misleading. I will be reporting this company. Nowhere dies it state £130!!!
March 30, 2026
Unprompted review
Reply from Clear Check
Hi Wendy, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Reply from Clear Check
Hi Stanley, thank you for sharing your feedback. We’re really glad to hear everything was handled so quickly.
Reply from Clear Check
Thank you for the feedback, it’s great to hear you found everything efficient and quick to resolve. That’s exactly the standard we aim for.
I paid for an enhanced dbs and messaged…
I paid for an enhanced dbs and messaged a few times to see how it was going and not once did someone say I couldn't do an enhanced dbs check as an individual which means you literally took my money underforce potencies
March 18, 2026
Reply from Clear Check
Hi Richard, thank you for sharing this, I’m really sorry to hear about your experience. What you’ve described is understandably frustrating, and it’s important we put this right for you.
Our support team will contact you directly to sort this out and make sure you’re not left out of pocket. An enhanced DBS can only be requested through a registered organisation, so we want to review your order properly and resolve things as quickly as possible.
If there’s anything specific you’d like us to look at first, just let me know and I’ll make sure it’s passed on.
Excellent support from Olivia
Olivia was really helpful and supportive throughout my dealings with Clear Check.
She was able to reassure me over my concerns and talk me through the process brilliantly.
Thank you Olivia 😊
March 20, 2026
Reply from Clear Check
Hi Stephen, thank you for sharing such kind feedback. It’s wonderful to hear how helpful and reassuring Olivia was throughout the process, and that she was able to guide you so clearly. I’ll make sure your comments are passed on to her.
The agent Charmaine was very helpful
The agent Charmaine was very helpful, quick to respond and showed good interpersonal skills.
March 27, 2026
Reply from Clear Check
Hi Lisa, thank you for taking the time to share this. It’s great to hear how helpful Charmaine was and how quickly she supported you. Your feedback will mean a lot to her.
Absolutely awful service, complete rip off
So not only was I charged twice for one credit check for my daughter, to get refunded I had to give a reference number that was never sent, apparently it's acceptable to take 8 pounds from my account Can't even ring up to complain as when you try it wants you to fill out an online form.
March 26, 2026
Unprompted review
Reply from Clear Check
Hi Jennifer, thank you for sharing what happened. Being charged twice and then not receiving the reference number you needed is understandably frustrating, and I’m sorry you’ve had that experience.
To get this sorted quickly, we’ve sent you an information request through Trustpilot. Once we have those details we’ll pick this up directly and get it resolved for you.
He helped to solve my problem as i was…
He helped to solve my problem as i was waiting for reply from yesterday but today i received all messages reply from and he helped to solve my issue .
March 26, 2026
Unprompted review
Reply from Clear Check
Hi Deepika, thank you for your patience and for sharing your experience. I’m glad we were able to get everything sorted for you today. If you need anything else, we’re here to help.
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