The price was very appealing and my son suggested giving clearly a try. Two things were needed before my glasses were comfortable. 1/ Laid on the table upside down, one arm the (right) was 2 or 3 mm h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was easy to order and fulfilled and delivered quickly. Lots of options. Would be helpful to have filters for Basal Curve to identify which contact lenses are an appropriate fit.
Company replied
Fast service, everything as ordered, great prices, prescription as ordered. I've ordered several times from Clearly never had a problem with anything.
Company replied
Easy ordering. Selection outstanding. Prices competitive. Shipping cost is too much, and delivery takes to long. 5 or 7 day delivery should not cost 10 bucks IMO.
Company replied
Company details
About Clearly
Written by the company
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
401 W Georgia St, V6B 5A1, Vancouver, Canada
- 1-866-414-2326
- clearly.ca
4.3
Excellent
63K reviews
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Tracking package info very confusing
Tracking package info very confusing; first indication said it was out for delivery then ultimately delayed a few days with an inaccurate delivery date
May 6, 2026
Reply from Clearly
Hi Janet, we appreciate you bringing this to our attention. We're sorry the tracking information was unclear and the delivery date inaccurate. We'll review this to improve our service. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Carlie, we are so sorry your contacts didn't arrive. We'll look into this right away to see what happened and how we can prevent it. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
I am sure you opened the main box of…
I am sure you opened the main box of the product because there’s something missing in it. So my overall experience on this purchase is really affected.
May 6, 2026
Reply from Clearly
Hi Alvin, we appreciate your feedback and are sorry to hear that something was missing from your order. We will investigate this issue to ensure it does not happen again. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reliable and fast delivery.
May 6, 2026
Reply from Clearly
Hi Georgia! We're happy to hear that you found our delivery reliable and fast. Thank you for your positive feedback; we appreciate it. -RN
This used to be a great company
Edit: I see I’ve received the same copy and paste reply as everyone else that’s left a negative review. Have the time to try and save face on the review but still not a single call or follow up email. They aren’t trying to fix anything, don’t be fooled
This used to be a great company, have used them for years. Last order was shipped incorrectly, phoned immediately to correct and was promised it was fixed, only to have an email the next day saying it was being shipped to the wrong address. Days of calls with no return calls from supervisors when promised, still no lenses coming. No customer service just a lot of gaslighting and empty promises. This company has lost my future business
April 30, 2026
Unprompted review
Reply from Clearly
Hi Laurie, we regret to hear about the issues with your recent order and the frustration caused by the incorrect shipment. We apologize for the lack of communication and the inconvenience you experienced. We appreciate your feedback and will address these concerns to improve our service. We've sent a contact information request through TrustPilot so we can review your case! - MD
Generally excellent experience
Was easy to order and fulfilled and delivered quickly. Lots of options. Would be helpful to have filters for Basal Curve to identify which contact lenses are an appropriate fit.
May 6, 2026
Reply from Clearly
Hi Patricia! We're glad you found ordering easy and delivery quick! Thanks for the suggestion about Basal Curve filters; it's helpful, and we'll consider it to improve the selection process. -RN
The nose pad broke on the first…
The nose pad broke on the first adjustment. After many many failed attempts to contact you i gave up.
It is a shame because they are actualy good lenses.
And i did not even expect any refund or anything like that. I just wanted to see if i can get new frames fast. 10 days delivery for frames only is mot acceptable.
First time and the last time we bought glasses online.
The other online retailers can thank you for tje list business.
Enjoy
May 6, 2026
Reply from Clearly
We're sorry the nose pad broke and you experienced difficulty contacting us. We appreciate your feedback regarding the delivery time and will review our processes. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
asked for help and Robert was able to…
asked for help and Robert was able to help, thankyou. I am so glad I chose you, I have been a loyal customer for the last 30 years and have never been disapointed. You have the best prices and the best value for your money. Thankyou Clearly and team.
May 5, 2026
Unprompted review
Reply from Clearly
Hi Sue, we're happy to hear that assistance was provided. Thank you for letting us know about your experience and for your positive feedback! - MD
Reply from Clearly
We regret that the order was not fulfilled correctly. We'll investigate to ensure this doesn't happen again. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
Reply from Clearly
Hi Jack, we're happy to hear that you find the vision good and have no issues. Thank you for your positive feedback! - MD
My mistake and Clearly made it right.
We have been purchasing glasses through Clearly for several years and have always been impressed with their service, prices and selection. I made an error when I inputted my prescription and Clearly gave a full return on the glasses. The error was mine but they accepted the return, amazing.
May 6, 2026
Reply from Clearly
Hi Danesa, we're happy to hear that you've consistently been impressed with our service, prices, and selection over the years. We appreciate your feedback and are glad we could assist with the return, even though the error was on your end. Thank you for your feedback! - MD
Reply from Clearly
Hi Hue, we're happy to hear that you found our online purchase process easy and our delivery fast. We appreciate your feedback on our prices! - MD
Reply from Clearly
We're so glad that you find our contacts excellent with great pricing and quick delivery. We appreciate your positive feedback! - MD
Very easy to buy and fast delivery
May 6, 2026
Reply from Clearly
Hi Oscar, we're happy buying was easy and delivery fast. Thank you for your positive feedback! - MD
Unknown Auto Renewal
Initially I ordered contacts which came and were really good. Little did I know that when you do an order you are put on an auto renewal, there was no indication that an Auto Renewal was on my account. And then I noticed a charge on my card for more contacts that I didn’t order. The site is good and the contacts are also good, but let me decide when I want to order more.
May 6, 2026
Reply from Clearly
Hi Lisa, we appreciate you sharing your experience. We're sorry to hear about the unexpected auto-renewal and the resulting charge. We aim to provide clear information about our services and will review our processes to prevent this issue in the future. Our team will be reaching out to you via email shortly to review the situation and help find the best possible solution! - MD
The site was super simple to use
The site was super simple to use. Uploaded my prescription details and got what I was looking for. This was my first time dealing with contact lenses and it was a smooth and good experience. Delivery was in time too. Price seemed reasonable and appreciated the discount that the site offered.
April 25, 2026
Reply from Clearly
Hi Ash! We're happy to hear that our site was simple to use and that you found what you were looking for! We're glad your first time with contact lenses was a smooth experience, and that you appreciated the timely delivery and discount. Thank you for your feedback! -RN
Dependable. And gummy bears.
Quick delivery. What was extra great is how Clearly corrected my last order (I put + instead of -) and saved the correction! I had a panic after placing the order (thinking I reordered the mistake) but it was the correct prescription thanks to the updated order.
May 5, 2026
Reply from Clearly
Hi Rebecca! We're glad you received your order quickly! We appreciate you mentioning how we corrected your previous order and saved the updated prescription. Thank you for sharing your positive experience. -RN
Alright thanks iv been using same kind…
Alright thanks iv been using same kind just clean them looks like needs new one i order alot better thank you
May 5, 2026
Reply from Clearly
Hi Jamie! We appreciate your order and are glad the new one is better than your cleaned, older one. Thank you for your continued support and feedback! -RN
Fast and precise service
Fast and precise service. I couldn't be happier had I gone into the store to try the frames on. They were perfect!
May 5, 2026
Reply from Clearly
Hi Esther! We're happy to hear that our service was fast and precise for you. We're glad you found the perfect frames and appreciate your positive feedback! -RN
Great experience from start to finish
Easy to find what I wanted. The prices were reasonable and shipment was received 2 days ahead of schedule.
May 3, 2026
Reply from Clearly
Hi Michelle! We're happy to hear you found what you wanted easily and the prices were reasonable. We appreciate your positive feedback about the early shipment! -RN
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