clearpay.com Reviews 

I'm now using Klarna as I knew a payment won't go through so i was changing my payment card. The app won't go through the process.
This is a terrible website slow non responsive.
Wouldn't use again.

Do NOT USE this company use klarna or another trusted company this company do not protect you or your money from fraud in my case they were told days before the payment left my account that the order I used them for had been cancelled they did nothing for days until the payment had gone then told me I still had to pay corrupt to the core they are being investigated

Can you please tell me why you have fake sites on your platform??

This company does not protect your money. If you need to dispute charge they will wash their hands as soon as possible with automatic email "we are third party company, nothing we can do" ...
It's good only until is good to make them money, but if you need help from them for not received items forget about it.
I closed my account because I do not want my money to be with untrusted company. If they work against me why I should have my debit card linked with them... never again.

just a bunch of idiots really AVOID AVOID AVOID

tried to open a new account with them as my old card number from 7 YEARS AGO is connected to my old account and it keeps asking me to verfify the first 4 digits. called my bank they advised they shouldnt be asking this as it classed as fraud anyways and they cannot even give me my old account numner.

been emailing them for three days now back and forth, they have decided to change my email when this wasnt even the issue? I have explained to them 5 times.. i do not have access to my old card or old number but i have access to my email address on the account I also sent a bill to confirm my address and ID - they have asked me for this three times after this. why isn't this on record?

so in a nutshell, cant get into my account, they wont reset what I need and wont let me open another one

Must be some dumb people working on the help desk.. they also advised me there going to call me from my mobile number? like what make it make sense!!!!!

Is clearpay down can't seem to log in to my account

Efficient and easy. Just make sure you keep track of your payments as if you use different retailers you don't always see it on clearpay statement.

Need to log in as I changed cards so payment details didn’t go through for a purchase and I wanted to avoided late fee. Forgot password and reset asks me for first six numbers of a card I know longer have.

No way to speak to a human and email takes ages to get a response (fee will be added if not paid within 24 hours).

Terrible service.

Totally illiterate and abusive people on the help desk. I told them to close my previous clear pay account due to lost phone and having no access to previous email and activate my new clear pay account. I emailed them 3 times. They were asking details of previous account and then they closed my new one and saying I can use my previous one. Now they blocked me from contacting from all my devices. The people who told them to do this has taken my phone and blocked me from everything.

Been using this app for years suddenly placed an order through sport direct but it didn't go through. But yet clear pay have took the charges and are still proceeding to tru to take charges from an order that doesn't exsist on the merchants side as the app for this business is so awful and lagging its caused a serious technical issue. I have reported to fraud team as this is literally ther definition of fraud caused through your apps technical faults won't change my star rating till this is cleared up.

Refusing to help after my parcel wasn’t delivered. Customer service is awful.

Avoid at all costs, I made a purchase and they took 2 payments instead of one and subsequently 2 payments instead of one their help section is useless and impossible to speak to a human......AVOID !!!

Been useing clear-pay for long time had no problems with app if you gonna be late with payments there a fee also you can add more time like a roll back so no fee. Easy way just pay on time

If I could give them zero stars for their non existent customer service I would. Absolutely shocking

I was very happy with clearpay and had
£900 +in credit all payments up to date then 2 weeks prior to Christmas the clearpay page stopped working and I have been unable to buy anything...yet the page still works to receive payments 🤔
I got tired of unhelpful messages and no human to speak to.
I will stay with klarna.

Due to no fault of my own I missed a few payments ( I'll point out these payments where all in the same week) due to my bank account and card blocked as a precaution but when I got a new card and my account was unblocked 2 days after the payments where missed I paid the full balance off well now clear pay have marked it down as 3 late payments so when I try to use this service I'm blocked tried to contact clearpay using the live chat and managed to be contacted twice by 2 differant people who both just ignored the facts given to them and still up hold that it's a late payment let alone refuse to repay the late payment fee taken

WORST CUSTOMER SERVICE EVER
WORST CUSTOMER SERVICE EVER - Getting in touch is impossible, I have been trying to get a matter resolved which has now gone into the 3RD DAY. I have attempted to contact over various platforms including Facebook, Instagram, their in app live chat (supposedly live chat) and they reply at 5:18am or midnight!! When I go to reply when I wake up in the morning at 8-9am there is no reply for over 24 hours later! For a company that is suppose to deal with delicate matters, you would of through their customer service would be better, it's non existent and getting in touch is ridiculous. It's caused so much stress, BEWARE

I tried to register with clearpay, only to be told I already had an account with them and to log in. I do not have an account with them, and couldn't log in. I contacted them by email, and after 3 emails later I received the same email over and over again, which didn't resolve anything.
There is no telephone contact for them!!! I am now left wondering who is using my account with my details it seems. Quite concerning.

Wouldn't give it one star. These people have robbed me out of money a few times. They haven't taken money out if my account that was agreed too. A company had refunded me and they took near enough all my money. Please look at you're accounts and keep an eye on what money they are taking and you're refunds. This company needs to be reported. They have no right to steal people's.money

Like the other review said, all is good until you have a problem with the vendor refusing to cancel ann order and after not receiving item . I believe clearpay should be reported to the financial ombudsman for their involvement with scam companies .