Clear Voice Reviews 25

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Clear Voice through the Inpower Project have given me the opportunity to study for free since I’m an asylum seeker. I started with Level II and now I am taking Level 3 Community Interpreting Course. I... See more

Rated 5 out of 5 stars

I'm excited about studying they provide. Courses are well structured, tutors are friendly and ready to help with any struggles in learning. I hope for further collaboration with Clear Voice after com... See more

Rated 1 out of 5 stars

I am writing to you with a complaint about the inadequate quality of the service provided to your organization, as well as about the unprofessional behavior of the project manager, who behaved quite r... See more

Rated 5 out of 5 stars

Hi Currently working for them and the best out there so far in this field. I am hard to please if yous ee my other reviews and honeslty..I ma happy.

Company details

  1. Translator
  2. Non-Profit Organization

Written by the company

Clear Voice delivers award-winning interpreting and translation services. We are proud to be a social enterprise and donate 100% of profits to our parent charity, Migrant Help.


Contact info

4.0

Great

TrustScore 4 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

One of the best UK agencies

Generally, I find Clear Voice being one of the agencies in the UK market from the perspective of interpreting one of the most popular language in this country. Even though for several months there is not much jobs in my language, but obviously I'm not blaming them for that as this is something unpredictable, but some reviews mentioned favourism to particular linguists... I only do remote intepreting , no f2f jobs but that's my personal preference as finanically their f2f jobs don't make sense to leave the house.
I had an interesting experience of receiving a complaint against me which was investigated for few months and it appeared that LSP falsely accussed me of something I haven't done, so eventually that person made me a huge favour as it proved I professionaly dealt with the situation.

Clear Voice is paying high rate for remote jobs and that's extraordinary comparing to other agencies who want to pay ridiculous penies.

The only disadvantage I would say is that often it appears based on group emails that many or some (I guess we will never find out how many exactly but based on the fact that those sort of emails are sent out every 2-3 months) of the interpreters don't stick to basic requirements or rules such as destroying their notes, skiiping the introduction or not interpreting while driving. It is dissapointing to me as an individual trying my absolute best every single time to do the introduction and stick to code of conducts and interpret best, that people who don't give a damn about those are paid the same as I do! I want to believe that consequences are taken to those who should be held responsible for their mistakes, but well let's hope for the best.

October 5, 2024
Unprompted review
Rated 1 out of 5 stars

Clear Voice, when stupidity meets incompetence

My experience with this company has been disappointing due to what I perceive as a lack of professionalism in both their translation and interpreting departments. They appear to show favoritism toward certain interpreters, which undermines fairness. Despite being a highly qualified professional and one of the few specialists in my language pair, I received an email stating that my skills do not align with their requirements. This was particularly surprising, given that their stated needs involve translating documents for a charity—a task well within my expertise. Their approach struck me as immature and inconsiderate.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

I am writing to you with a complaint…

I am writing to you with a complaint about the inadequate quality of the service provided to your organization, as well as about the unprofessional behavior of the project manager, who behaved quite rudely and removed me from the courses, without warning and without a significant reason. Support teams don't reply, teacher doesn't reply too...there are no people except nervous woman who calls herself the boss and project manager. Luckily, there are many another great organization with much more better services.

November 14, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

This Agency they never protect their…

This Agency they never protect their freelance interpreter .they have a bias culture and will get rid of you without having to defend yourself or to make a representation because technically you are just a freelance interpreter with no employment right as they can sack you based on their own judgment even if you are not wrong they never give you the chance to speak or follow the right ethical standard when it comes to the complaint procedure..

In theory they come across as a very ethical non profit organisation which they are part of Salvation Army but protecting freelance interpreter integrity they show zero interest and will get rid of you based on their own personal beliefs and opinion.

As I exactly expected, their primary aim is to protect their clients and the service user, but not the freelance Interpreter. I expect clear voice to follow a proper guideline to investigating any complaint that is made and give all party a fair chance of representation rather than hear it from one side. The staff who deals with complaints are not professional, very rude and condescending.

I was told by clear voice staff that clear voice is nonprofitable organisation and it is part of the Salvation Army charity organisation.
I

October 24, 2024
Unprompted review
Clear Voice logo

Reply from Clear Voice

We could not find any record of a Phill Jones working with us as an interpreter.

At Clear Voice, we take all complaints regarding our freelance interpreters seriously and handle them with impartiality. When a contract is ended, it is based solely on evidence that supports the claims made.

We ensure that all freelance interpreters have the opportunity to provide their perspective during the complaint investigation, maintaining a fair and transparent process.

Our primary aim in terminating a contract is to protect our clients and their service users when a serious breach of the Freelance Linguist Code of Conduct is identified.

Ending a freelance contract is never a decision we take lightly, as we pride ourselves on supporting our linguists.

We are not affiliated with the Salvation Army.

Rated 5 out of 5 stars

Clear Voice through the Inpower Project…

Clear Voice through the Inpower Project have given me the opportunity to study for free since I’m an asylum seeker. I started with Level II and now I am taking Level 3 Community Interpreting Course. I have learned a lot, the teachers are very professionals and well trained for this. Thanks to this course I will be able to work as an interpreter and help many people who don’t speak English.

February 27, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

In Power Project offers really…

In Power Project offers really sufficient and informative interpreting courses which broaden our outlook about how the UK Social services work. The refugees are given a chance to get qualifications in interpreting and a job that can help them be settled and make a difference. The staff on the In Power Project are always very supportive and helpful. They keep in touch at all times of their student's studies and guide them during the trainings.
I recommend In Power Project as reliable and professional resources.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

I'm excited about studying they…

I'm excited about studying they provide. Courses are well structured, tutors are friendly and ready to help with any struggles in learning. I hope for further collaboration with Clear Voice after completing the Course. I recommend Clear Voice as a trustful company.

February 19, 2023
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Happy

Always friendly and helpful.so lucky to have work with clear voice for so many years already.

November 9, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look