Clementoni Reviews 4

Rating: 1
Author: Cristi

•

3.7

Children's Toys Store

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Company details

Information provided by various external sources

Crescere è un gioco bellissimo - La Clementoni nasce con l'obiettivo di aiutare i bambini ad imparare divertendosi, supportandoli nel processo di crescita attraverso il linguaggio che conoscono meglio e che è per loro una naturale forma di espressione:...

Contact info

Via Fontenoce, 62019, Fontenoce, Italy
clementoni.it

3.7

Average

4 reviews

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Updated Feb 4, 2021

Missing parts, poor customer service!

I've received a game for my son as a gift to find out that is incomplete with missing parts.
Following an email to the manufacturer to report the missing parts I've been advised that it will take 10-15days to shipping these.
It has been 40days since and still haven't received the missing parts and my son cannot complete the build.
Very poor customer service from Italian company.
I wouldn't recommend these games as they defeat their purpose.

Ticket number given by Clementoni spa ref: 1208012 issued on 20/12/2020.

February 4, 2021

Unprompted review

Reply from Clementoni

Updated Feb 4, 2021

Dear Cristi,

we are sorry you still not received the component. Could you please share the ticket number? We will investigate and check about the shipment status of replacement spare parts.

Thanks for your collaboration,

Kind regards
Clementoni Aftersales Service

*-*-*-*-*-*-*-

Dear Cristi,

we activate a new ticket: 1225619

Shipment will be dispatched by FedEx courier and we can trace shipment with a tracking number.

Thanks for your attention,

Kind Regards
Clementoni Aftersales Service

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