Clenzy Reviews 40

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people reported issues with order fulfillment, including not receiving their orders or receiving products that did not match the advertised items or meet quality expectations. Customers frequently mentioned issues with the quality of the products received, describing them as unsatisfactory, defective, or not working as expected. Additionally, many experienced significant delays in delivery, with some waiting weeks or even months for their orders, and often without valid tracking information. A significant number of consumers also expressed dissatisfaction with the refund process, stating that their requests for refunds or cancellations went unanswered, or that they struggled to get their money back for undelivered or items that were not as described.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the product, noting that it is nicely... See more

Order

Reviewers highlight significant dissatisfaction with their orders. Many customers report extremely long... See more

Refund

Customers consistently note negative experiences with refund processes. Many reviewers report not receiving... See more

Quality

Customers had negative experiences with quality. Many reviewers received products that did not match what was... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many report extremely long shipping... See more

Based on these reviews

Rated 1 out of 5 stars

I ordered vitamin infuser from Clenzy. Com and never received the product. Also, the customer service phone number wasn't legit. Recording said that the mail box was full. Yeah, full of hooey that i... See more

Company replied

Rated 1 out of 5 stars

Regarding my order of the clenzy pieces order 1474. I didn’t receive the clenzy pieces but received yellow plastic tubes, that are useless This is obviously a scam. Took my money & did not send... See more

Company replied

Rated 1 out of 5 stars

Hi my name is Cathy I placed an order January 4th waited for a tracking number. I finally received it and when I tried to track it I received a message that number didn't exist!!! Here is the # Z... See more

Company replied

Rated 1 out of 5 stars

Placed an order paid for it and didn't receive it. Order # C516951, this is really un called for, BBB commented on the behavior of this co. I wait a few days if no response soon after I'll have to tak... See more


Company details

Written by the company

Clenzy is a modern lifestyle brand offering nicotine-free vitamin diffusers designed to give adults a cleaner, non-nicotine alternative to traditional smoking and vaping routines. Clenzy focuses on the ritual and sensory experience—the hand-to-mouth motion, the inhale/exhale moment, and the calming routine—without using nicotine or tobacco.


Contact info

2.1

Poor

TrustScore 2 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

well shipping takes forever

well shipping takes forever , and updates need to be better. It took me a bit but when It got resolved it was ok
But info needs to be more clear .

April 1, 2025
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Jill, I totally hear you—waiting for an update is way too long, and I'm sorry the communication wasn't clearer from the start.

It’s good to know our team got things sorted once you reached out, but we definitely want to make that process smoother for everyone. We’re working on better ways to keep you in the loop so you aren't left wondering where your order is.

Thanks for being patient with us and for sharing this feedback—it helps us get better!

Rated 4 out of 5 stars

Make sure you're ordering from the website directly!

Ordered after seeing an ad, really glad I took the time to look up the actual company and didn't order straight from the ad because it looks like that's how many people got scammed with fake copycat products. The order did take a long time to arrive (about month from order date) , but I emailed customer service and they responded within 24 hours and I ended up getting my order the same day they responded. Customer service was super helpful and friendly. Product is packaged nicely and looks exactly like what was advertised. There is a throat hit (though not super strong) and visible vapor so it mimicks a vape fairly well. Flavors are nice. I haven't managed to quit smoking yet but I'm hopeful that it will help!

March 30, 2026
Unprompted review
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Reply from Clenzy

Hi Rachel! It’s so great to hear you’re feeling hopeful about the journey ahead.

We really appreciate you taking the extra step to find us directly—it’s a huge help to others looking for the real deal. So sorry the wait was longer than expected, but I’m glad our team was able to jump in and get things moving for you.

It sounds like you’re off to a solid start with the flavors and the feel of it. Thanks for being part of the family, and we’re rooting for you!

Rated 1 out of 5 stars

Regarding my order of the clenzy pieces…

Regarding my order of the clenzy pieces order 1474.
I didn’t receive the clenzy pieces but received yellow plastic tubes, that are useless
This is obviously a scam. Took my money & did not send the correct items.

January 6, 2026
Unprompted review
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Reply from Clenzy

Hi Teresa, it sounds like you’ve had a really frustrating experience with another company using our name.

Please message us directly so we can verify if you've found our official Clenzy site https://clenzy.co/. We’d love to help you get the real experience you were looking for!

Rated 1 out of 5 stars

I got scammed for 2 boxes fake…

I got scammed for 2 boxes fake inhalers and $100. Wrote a email where's my order. Nothing back

March 22, 2026
Unprompted review
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Reply from Clenzy

Hi Sharon, it sounds like you’ve had a really frustrating experience with another company using our name.

Please message us directly so we can verify if you've found our official Clenzy site https://clenzy.co/. We’d love to help you get the real experience you were looking for!

Rated 1 out of 5 stars

Took 8 weeks to arrive

Took 8 weeks to arrive. No vapour and no throat hit. Like sucking on a whistle. Came from China. Paid almost $100 Australian dollars. I want a refund or the legitimate product advertised.

March 20, 2026
Unprompted review
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Reply from Clenzy

Hi Rebecca, so sorry for the trouble you’ve had — that sounds really frustrating. Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed. 💛

Rated 1 out of 5 stars

Ordered the cleancy cigarette and I…

Ordered the cleancy cigarette and I keep getting excuse . It has been since the first of March and stil... i wouldn't recommend anybody ordering anything from them ever

March 16, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi there, so sorry for the delay and the trouble you’ve had—that sounds really frustrating. We definitely want to get this cleared up for you and see where your order is. Please message us directly with your order details so we can sort this out quickly.

We’ll make sure it’s fixed and appreciate your patience. 💛

Rated 1 out of 5 stars

Really disappointed

Really disappointed. I ordered the clenzy vitamin vape through NUVIERA and got 10 little “things” that looks nothing like what I wanted ! I spent over $100 AUD and haven’t received what I wanted . No response to any of my numerous emails ! I’ve requested a refund or the correct items to be sent . But nothing 🤷‍♀️

February 23, 2026
Unprompted review
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Reply from Clenzy

Hi there, it sounds like you’ve had a really frustrating experience with another company using our name. We’re so sorry that happened—Nuviera isn't us, and it’s disappointing to hear you didn't get what you ordered.

Please message us directly so we can verify if you've found our official Clenzy site https://clenzy.co/. We’d love to help you get the real experience you were looking for!

Rated 1 out of 5 stars

I still have not received anything from…

I still have not received anything from them. On the site it said it was delivered and it wasn’t. I can’t even get ahold of anyone for a refund!!!!!!

March 13, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi roberta, so sorry for the frustration—it’s always stressful when a package says delivered but isn't there. We definitely want to help you track this down and make sure you're taken care of. Please message us directly with your order details so our team can check this out and fix it for you.

We’ll make sure this gets sorted right away! 💛

Rated 5 out of 5 stars

I was scammed by Nuviera, a Chinese knockoff bc of fb!

I can't believe I was scammed by a Chinese company called Nuviera. They advertised YOUR product on fb with YOUR ads. I don't like ordering off fb so I immediately searched for your product on Amazon but it wasn't there, so I went back and ordered....3 weeks later I get a shipment confirmation from Nuviera and it's from China. I know its garbage.
I found the real website for you and have placed an order on your actual website. Im so sorry this is happening to you! As a business owner myself im infuriated that your ads are being stolen and a cheap, potentially harmful product is being distributed under your name. Like not only are you losing the business, it makes you look terrible. I hope you are able to stop Nuviera somehow!
Guys, don't buy it from the fb ad! Google clenzy and get from them directly!!!

March 12, 2026
Unprompted review
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Reply from Clenzy

Hi there, we really appreciate you looking out for us and taking the time to share this! It’s definitely frustrating to see those copycat ads popping up, and as a fellow business owner, we know you get how tough that can be. We're so glad you found our official site so we can get the real deal out to you.

Thanks for the heads-up and for being such a supportive part of the Clenzy family!

Rated 1 out of 5 stars

Do not buy from Nuviera! SCAM!

Ordered this product through a website called Nuviera and received 5 crappy whistles, nothing that remotely resembles what they advertise. So disappointed.

March 11, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi there, so sorry to hear about the mix-up and the frustration—that definitely doesn't sound like our Clenzy product! It sounds like you may have accidentally ordered from a site using our name, and we'd love to help you check on this. Please message us directly so we can look into your order and see what happened.

We want to make sure you're taken care of and get the real experience you were looking for

Rated 1 out of 5 stars

Scam Scam Scam

Scam Scam Scam ! Do dont buy ! I received plastic whistles !!!! Not the product advertised, a leaking plastic clear straw filled with a liquid with god knows what inside and a filter, a terrible version of the nicorett inhaler !
I have messaged multiple times with no response, I have request full refund.
It feels like someone played a nasty joke on me for the money spent on this rubbish ! Stop taking advantage of people's money that are trying to regain control over their health.
Do Not trust this company ! Do not purchase.

March 11, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi there, we're sorry to hear about the shock and frustration you felt when opening your package. That certainly isn't the experience we want for anyone trying to make a positive change for their health.

It sounds like there’s been a serious misunderstanding with what you received, and I’d love to help clear this up. Please message us directly with your order details so we can look into this immediately.

We appreciate you giving us the chance to make this right for you.

Rated 1 out of 5 stars

Can I do a minus 10

Can I do a minus 10, the so called vapor stick they advertise was nothing like the crap they sent me, looks like a ti y piece of crappy plastic, smells like mint for an hr or so then nothing, huge scam, I feel so stupid I fell for this, DO NOT ORDER ANYTHING FROM THIS COMPANY AND SPREAD THE WORD

March 10, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Jill, so sorry for the trouble you’ve had — that sounds really frustrating. Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed. 💛

Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. The product I received is nowhere near the product I ordered. The website advertises a quit smoking aid which looks like cigarette and is claimed to feel similar as well. All were presented as being nicely packaged in a Clenzy branded box. What I actually received were a few cheap plastic inhalers thrown into the kind of generic gift box you would buy at a discount store. No response yet to my refund request. I would recommend caution if contemplating ordering this product. I have since discovered that there are many other similar products out there, but I was so desperate to start trying to quit that I ordered the first thing I found. Don't be like me, do your research first.

February 19, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi there, we understand the disappointment when your package arrived and that it didn't match what you saw online.

It sounds like you may have accidentally purchased from a site that isn't our official home at https://clenzy.co/, which would explain the generic packaging and the quality issues. Please message us directly with your order details so we can take a look and see how we can help you get this sorted out.

We really appreciate your patience and your commitment to your health.

Rated 1 out of 5 stars

I recieved my order finally yesrurday…

I recieved my order finally yesrurday after waiotng 4 weeks for it to come in was very disappointed it is not what I ordered in the picture they advertised for the cost of this product its frustrating enough to want to quit and then this comes in and its nothing like what there advertising want a refund

February 27, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Jennifer, so sorry for the delay and the trouble you’ve had — that sounds really frustrating. Please send us your order number with # CL so we can sort this out quickly for you. We’ll make sure it’s fixed. 💛

Rated 1 out of 5 stars

Advertisement states FDA approval and…

Advertisement states FDA approval and so I thought it was coming from the US. It is not. After several weeks of waiting I tried to cancel my order, the next day I get a shipping number. I will not be accepting the package and I am again requesting a full refund.

February 27, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Jammie, we're so sorry for the confusion and the frustration with the timing of your order. It sounds like a real headache trying to get this cancelled, and we truly apologize for that stress.

Please reach out to us directly with your order number so we can handle your refund request right away. We want to make sure this is resolved to your satisfaction as quickly as possible. 💛

Rated 5 out of 5 stars

False advertising update

Regarding Order #4697
My name is Laurie Brown. I ordered Clenzy 2/22/26. The next day I emailed customer service to cancel my $59.99 order as I did further research on the ingredients and found several that are unhealthy to inhale. I asked for immediate refund and cancelation of order the next day. Nobody has answered my email. There is no phone number. This product is NOT something I want to put in my body...possibly worse than cigarettes. I just want my money back. False advertising.
UPDATE: I received below response from the REAL Clenzy customer service. Turns out that I ordered a 'knock-off' even though the website cleary said I was ordering Clenzy...I was not! It is a company called Nuveira and they are the one's responsible for false advertising. It was through a FB ad. Clenzy worked with me to see if there was anything they could do. I sent them a screenshot of my purchase and the order number was NOT theirs. They were very helpful! Now I will have to dispute transaction through my bank. Please be careful when ordering things via FB ads as many are falsely advertising as if they are he real product, when in fact they are not! Thanks to Clenzy customer service for getting back to me and helping me, much appreciated

February 21, 2026
Unprompted review
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Reply from Clenzy

Hi Laurie, we can see why you're so concerned, especially when it comes to what you're putting in your body. It’s completely understandable that you’d want a quick response regarding your health and your refund.

Please send us a direct message with your email address and order number with #CL so we can prioritize your refund and confirm that cancellation.

We really appreciate your patience while we get this sorted out.💛

Rated 1 out of 5 stars

Placed an order

Placed an order, no confirmation, no tracking, no movement. Endless emails unanswered. No updates, no refund. Pure scam. Should have read reviews before ordering. Terrible they take advantage of people, this is now the world we live in.

February 4, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Cyndi, so sorry for the trouble you’ve had — that sounds really frustrating. Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed. 💛

Rated 1 out of 5 stars

This is not the product I ordered

This is not the product I ordered. It doesn’t look anything like your advertisement and it surely is not worth the money I would like a refund. I will send you your worthless product back. It is like a straw, sucking air, not even a strong flavor in the air. Very disappointed please let me know how I can get a refund.

February 20, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Esther — We're really sorry to hear this, and I completely understand your frustration. It sounds like something went wrong with your order, and that's not the experience we want for anyone.

Please message us directly with your order details or contact our customer support support@clenzy.co so we can make thing right for you. We'll make this right. 💛

Rated 1 out of 5 stars

I ordered Jan 26 I received yesterday…

I ordered Jan 26 I received yesterday These fake knock offs with plugs in both ends that dont even work I want a refund was charged 29.99 and 59.97.
This is a scam!
I received a reply to reach out for a full refund from clensy however there is no one to reach out to. Do not buy these from the company NUVIERA They don't exists!

February 17, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Christine— We hear you. This sounds incredibly frustrating and absolutely not what you should have received. Please reach out to us directly so we can figure out what went wrong and get this sorted for you. We'll make sure you get an exchange or a full refund. 💛

Rated 1 out of 5 stars

After finally receiving my order

After finally receiving my order, took a while. I was very excited to try it. I might be doing it wrong, assumed you took out the plugs at each end, but when I puffed nothing happened. Not like the ad where there are puffs of smoke coming out. Supposed to replicate the action of smoking! Waste of money!!!!

February 19, 2026
Unprompted review
Clenzy logo

Reply from Clenzy

Hi Susan, so sorry for the confusion and that it’s been a bit of a wait. Our device is actually designed for deep breathing rather than creating physical smoke or vapor like a traditional vape.
Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed.💛

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