Clever Accounts Reviews 

765
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often highlighting their attentiveness and supportive approach. The service is frequently described as excellent, providing clear communication and making complex processes like self-assessments hassle-free. Many appreciate the quick response times to queries and the overall smooth user experience, which instills confidence and peace of mind. However, some customers experienced dissatisfaction with slow service and communication, noting long delays in finalizing paperwork and a lack of proactive engagement. These individuals felt the service was reactive and that they had to constantly chase for updates, with some mentioning additional charges for essential tasks.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the fantastic support and professional,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, knowledge, and... See more

Response time

People report positive experiences with response times, noting that queries are handled swiftly and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that systems are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Suhail Sager has been an absolutely invaluable asset for us. We had originally started our small business with a different accounting firm that was an absolute disaster so we were really skeptical and... See more

Rated 5 out of 5 stars

5-star service from start to finish. They handled my first self-assessment submission and did all the work for me, making the whole process genuinely hassle free. Communication was clear, I was kept u... See more

Rated 5 out of 5 stars

Hamza was very patient with me and helped me get set up with my business account and sorting through all my finances with my tax return. He was extremely knowledgeable about all questions I had and re... See more

Rated 5 out of 5 stars

This is my second attempt at online accountants. My first attempt was a disaster. Clever accounts have been great, everything is clear and my account manager is knowledgable and helpful and doesn't se... See more


Company details

  1. Accounting Firm
  2. Accountant
  3. Bookkeeping Service
  4. Payroll Service
  5. Tax Advisor
  6. Tax Consultant

About Clever Accounts

Written by the company

Clever Accounts accounting services - Refer a Friend

Accountancy service and software perfectly balanced to provide tax-efficient solutions to sole traders, limited companies and landlords.
From £37.50 per month.

  • Get unlimited tax advice that saves
    you time and money.
  • A fixed, no-commitment monthly fee.
  • Completion of your Self Assessment tax return, VAT and Year-End Accounts.
  • Free company formation.
  • Free bank account with £75 cashback.
  • Open banking integration.
  • Payroll processing and payslips.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

765 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(765)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

The first phone call with my accountant…

The first phone call with my accountant Charlie was very simple clear and helpful
He provided all the information I need and checked again if I needed anything else and was very keen on if I had any questions
It was very short which is good and helpful

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Samantha was very clear in explaining with my queries and a very prompt response.

Easy to reach out to and helpful. Fully recommend.

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

DONT USE this company unless you like big nasty surprises from HMRC.

I used Clever Accounts for the first time this year. What a big mistake and a waste of money.
Quickly to collect their fee. But they informed me I only need to pay £1700 of tax. BUT HMRC contacted me and said I owe £4330.
How on earth do they get it that wrong???? And then they come up with excuses like they did not incorporate my other salaries. Isn't that part of accounting / bookkeeping service? I paid for a service and only got 1/2 a service.
This is the lowest level of service I have seen and absolutely no help offered to correct this £2630 mistake.
DONT USE this company unless you like big nasty surprises from HMRC.
I referred so many of my mates to them, and they had the same experience. All will be moving away and never use them again.
I am NOT happy with this and I am seriously upset!
I will be contacting The Financial Reporting Council (FRC).

April 1, 2024
Unprompted review
Clever Accounts logo

Reply from Clever Accounts

Hi Mitchiel,
Thank you for your feedback, and we are very sorry to hear that you have been dissatisfied with the service you have been receiving recently. I believe you have been in contact with one of our managers today to discuss the reasons behind this change and address your concerns. If however you require any further assistance please don't hesitate to get in touch.

Kind regards,
The Clever Accounts Team

Rated 5 out of 5 stars

Approachable and knowledgeable

Hussnain is my dedicated accountant at Clever Account. He is very friendly and knowledgeable and always open to different solutions. I am quite happy with his support. Great job!

November 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Great experience with Clever accounts

Hasnain always promptly answers any tax and expenses related queries and is proactive regarding the business account keeping . Based on his professionalism, I have happily associated with their associated umbrella company too. Overall great experience working with Clever accounts so far.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Clever Accountants

Clever Accountants have been an absolute lifesaver for me this year! Jake, my accountant, is nothing short of amazing—he tackles all my accountancy and tax issues with lightning speed and precision.

Jake’s professionalism, friendly demeanor, and deep knowledge make the entire process a breeze. No stress, no hassle—just results! He goes above and beyond to ensure everything is spot-on, giving me total peace of mind.

If you’re looking for top-tier accountancy services, look no further. Clever Accountants, and especially Jake, are in a league of their own! Highly recommend!

November 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

I am really impressed with the service I am getting. The process to set up a catch up call with Hasnain was very easy and I made an appointment for the next day. He answered all my queries quickly and has been very supportive and helpful. I find the software very easy to use, and it has really made my accounting straightforward. Thanks again, really appreciated.

November 8, 2024
Unprompted review
Rated 3 out of 5 stars

So-so

So-so

They do help set things up. I feel the reminders for deadlines can be better. Also we missed one deadline because of lack of communication. Another one I had to remind them instead of vice versa.

Communication can be improved, in terms of how fast they respond, and the general tone.

November 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Usaid Shah has been my accountant this…

Usaid Shah has been my accountant this year being my first as a limited company.
He has been very helpful professional and patient with my inexperience in this area.
Also very quick to reply with any issues and concerns ive had.
Would recommend 100% and hope to do business for many years to come.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely professional and efficient…

Extremely professional and efficient accountancy services with minimal / no chasing up or escalation of any matters over the last nearly two years I have been with Clever Accounts. I can highly recommend Clever!

October 28, 2024
Unprompted review
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