Click Pharmacy Reviews 

1,555
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service, highlighting the helpful and professional approach of the staff. Ordering is often described as easy and straightforward, with most experiencing fast, next-day delivery for their medications. However, some customers experienced significant delays or non-delivery of their orders, occasionally waiting several days or not receiving items. A few other people also felt that communication regarding order status was poor, citing missing confirmation emails or lack of order history. Some reviewers were not happy with customer service, describing it as unhelpful or difficult to reach when issues arose.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient delivery,... See more

Order

Reviewers mention ambiguous feedback about order, with some finding the process straightforward, easy, and... See more

Service

Customers consistently note positive experiences with service, often praising the promptness, efficiency, and... See more

Product

People report ambiguous experiences with products, with some customers praising the wide variety of... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Liked the on-line reviews and impressed with comments re ability to contact and speed of despatch of items, and tracking thereof. Placed order Sunday, approved early Monday - still no despatch upda... See more

Rated 5 out of 5 stars

I’ve had a really great experience with Click Pharmacy. They are excellent when it comes to handling NHS prescriptions. Whenever there has been an issue, they’ve sorted it out quickly and without... See more

Company replied

Rated 5 out of 5 stars

Simple process of an on line assessment, that allowed next day delivery of the medicine I required. I couldn’t get a doctors appointment for 5 weeks, so this supply bridged the gap.

Company replied

Rated 5 out of 5 stars

Its always very straightforward placing an order with Click Pharmacy. I've never had any problem in the past and I had no problem this time either. It usually only takes 24 hours to receive the parce... See more

Company replied


Company details

  1. Online Pharmacy

Written by the company

Click Pharmacy provides treatment & prescriptions online for a wide range of conditions in a discreet, secure & timely manner. Contact us today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,555)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Confidence inspiring service

Very simple but robust medical assessment. Quick response to request and prompt delivery.

June 30, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Good price and efficient service

Good price and efficient service

June 30, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Good Service

Straightforward service, reasonable prices and a quick delivery will encourage me to return again.

July 1, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Easy ordering process and quick…

Easy ordering process and quick delivery. Good communication.

June 30, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Fast delivery

Fast delivery

June 30, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Great service

Great service, as always.

June 27, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Communication was on point.

Communication was on point.
I would definatly recommend this service.
Prompting me with updates on time .
Fast delivery .

June 3, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Thank you for taking the time to leave us a review! We're so pleased to hear you had a great experience.Our team is committed to providing excellent service and making the process as easy and convenient as possible.We truly appreciate your feedback and look forward to helping you again soon.Thank you for choosing us!

Rated 5 out of 5 stars

Easy to use and fast delivery thank you

Easy to use and fast delivery thank you

June 26, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Karen,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars
Click Pharmacy logo

Reply from Click Pharmacy

Dear Mr Lack,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered, delivered in 48 hours.

June 6, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Paul,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 4 out of 5 stars

1st time user seeking specific ear drops

The low pricing & speed of delivery really appealed to me
I would definitely use Click pharmacy again & will be recommending to family & friends

June 6, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Customer,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars
Click Pharmacy logo

Reply from Click Pharmacy

Dear Anne,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 2 out of 5 stars

“Next-day delivery” may not be next day.

It wasn’t shipped out on a Friday for Monday delivery. It wasn’t shipped until I sent an email on Monday afternoon.

June 1, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Paul,

Thank you for your feedback.

We do have a phone number you can call us on not sure why you could not find it as it is at the top of our website.

Any orders placed after 3pm normally get posted the next working day. So if place Friday it will be posted on a Monday as we are closed over the weekend.

Apologies for any issues this may have caused you.

Rated 5 out of 5 stars

Prompt

Prompt, efficient & excellent service

June 13, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Mr Stewart,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars

I received my order very quickly

I received my order very quickly, they were super helpful when I sent my questions, and I loved the service

June 17, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Tanisia,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars

Excellent service and good price

Excellent service and good price. Item delivered speedily without any problems. I would highly recommend your business and service.
Thank you.

June 12, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Les,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars

Click pharmacy are very efficient,my…

Click pharmacy are very efficient,my order came very quickly

June 3, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear Linda,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars

Always very quick to despatch.

Always very quick to despatch.
Excellent service.

June 12, 2025
Click Pharmacy logo

Reply from Click Pharmacy

Dear David,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

Rated 5 out of 5 stars
Click Pharmacy logo

Reply from Click Pharmacy

Dear Mr Lord,

Thank you for your feedback.

We value all of our customers feedback and would like to thank you for taking out time to leave us a review. Glad to hear you found the service easy to use and received your product quickly!

We look forward to your continued custom.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look