When greed & unfairness takes the edge off a lovely place
I initially booked the villa for 4 people and a short time later wanted to add another person. I checked online what the extra cost would have been initially if I had booked for 5 people & it was a total of 30 euros. I was shocked when I was told that I would have to pay an extra 240 euros (an increase of 210 euros). I challenged why and was told extra services and accommodations provided – this reason did not make sense as the only additional cost would have been laundering 2 towels. If that was the real reason, then wouldn’t it apply no matter when you book? Greed was the real reason. They had me over a barrel & they knew it. Interestingly, they would not deduct anything for the guests that didn’t stay for the whole duration – surely it works both ways? I will not be booking any accommodation with this company again. Ironically, it states that the villa is a place to find inner peace, this took a while because of the way that I was treated.
Here are the pros and cons of our stay in ‘Maison du Bonheur’ near Alghero.
Pros
Very spacious downstairs
Beautiful pool area
Lots of cleaning products provided and a good range of crockery, pans & cutlery
BBQ with coal and firelighters & tools provided
Patrizia was very helpful with all of the maintenance issues that we had
Cons
The 2 upstairs bedrooms have very low ceilings so you are constantly bent over which is uncomfortable
The mattress in the second bedroom was not firm enough & so you roll together
Cleanliness – there was unclean cutlery, crumbs & a broken glass in a cupboard and dead bugs on one of the bedroom floors
Only one stand up shower which is not enough for 6 people
We had lots of maintenance issues – a metal part of a bedroom door fell down, mattress upstairs was very creaky, patio doors wouldn’t lock, electricity went off due to leak in the fridge, hot water was lukewarm (most of these were fixed during our stay)
The lighting is poor in the upstairs bedrooms
The spiral staircase doesn’t feel very secure
The towels are old and need replacing.
Don’t use the car hire company they recommend, they are very expensive
It states in the description that ‘caretaker at the villa’. The caretaker lives in the basement of the villa – I think it’s important that is clear, as we found it a bit strange at first.
I wouldn’t recommend this company to anyone.