We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel. Even though our booking did not include free can... See more
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Review summary
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Based on these reviews
I booked an hotel with a wrong date with a non refundable option, I realized immediately and asked for help, and Tiffany then asked the hotel for a cancellation or change of date and the next day I go... See more
I recently used ClickTrip to book a hotel, and I couldn’t be more pleased with the experience. They provided me with a confirmed reservation and a clear confirmation number right away, which gave m... See more
Company replied
I found the hotel I wanted at the price I wanted on Clicktrip (through Google maps). At first, I was very suspicious because the price of that hotel kept going up the past 2 days then all of a sud... See more
Company details
Written by the company
"Find room to explore and get packing! Booking the perfect hotel is just the first step of the journey - the road ahead is all yours. As fellow travellers, we know where you're coming from, no matter where you're going.
Contact info
Denmark
- clicktrip.com
4.7
Excellent
835 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely recommended!
Click trip managed to change date booked even though it was a non refundable booking.
May 30, 2025
Reply from Clicktrip
Dear Niklas,
Thank you so much for your sharing your amazing experience online!
We are thrilled that we were able to resolve the issue with the best outcome despite the non-refundable policy.
Let us know if you need any help planning your next trip, we would be delighted to help!
Warm regards,
Clicktrip team
very good
very good
I’m happy to receive email updates, including Trustpilot recommendations, tips, and news.
June 4, 2025
Prompt change
Had to make a name change to the reservation, and the team was quick in responding and resolving the deal
June 4, 2025
Requested a cancellation
I requested a cancellation and the response was outstanding. Aaron was an extremely pleasant fellow. He was efficient and thorough. I look forward to doing business again. I highly recommend this service to anyone.
June 3, 2025
Unprompted review
Excellent service and quick response
Excellent service and quick response. Thank you for your kind cooperation.
June 1, 2025
A good solución for my problem
May 21, 2025
I recently used ClickTrip to book a…
I recently used ClickTrip to book a hotel, and I couldn’t be more pleased with the experience. They provided me with a confirmed reservation and a clear confirmation number right away, which gave me peace of mind. Their response time was incredibly fast—any questions I had were answered promptly and professionally.
What really stood out was the unbeatable deal they secured for me. I compared prices across several platforms, and ClickTrip offered the best rate by far. I highly recommend them for anyone looking for great service, reliable bookings, and top-notch deals. I’ll definitely be using them again in the future!
May 9, 2025
Unprompted review
Reply from Clicktrip
Dear Keilah,
Thank you so much for your kind words!
We really appreciate you taking the time to share your experience with us.
We strive to provide the best customer service and are very happy to hear that you liked the interaction with our caring customer service team and we got the opportunity to help you.
Please feel free to contact us anytime - we look forward to helping you with many more fantastic trips in the future!
Warm regards,
Clicktrip Team
Very helpful,great communication…
Very helpful,great communication ,replies immediately Sympathizes with your needs.. Kudos to these people working…
May 19, 2025
Unprompted review
A fast answer from ClickTrip
The issue was that I couldn't find the invoice of a past hotel stay.
I asked it through my account and received it within 15 min !
Pleasantly surprised !
May 19, 2025
I feel like it should have gotten sent…
I feel like it should have gotten sent sooner when you make a reservation
May 18, 2025
Reply from Clicktrip
Dear Amanda,
Thank you so much for reviewing our services!
Our sincere apologies for the confusion with your early check-in. We are glad we were able to help you secure the refund even though it took some time.
We hope to have a chance to assist you for your future travels and change your experience from a 3-star experience to a 5-star one!
Let us know if anything else is required and have a wonderful day ahead.
Best regards,
Clicktrip team
It's a great company and great staff
It's a great company and great staff. That do a great jobb and answer quickly and kindly! It's the first time I used their page and absolutely must continue!!!
Thank you Odelia Bennet
Customer Success Manager
Thank you for your help!!!
May 9, 2025
Unprompted review
Great company!
I was very pleasantly surprised booking my hotel through Clicktrip. Their prices are unmatched and when I had a question and reached out to them, customer service was amazing. Book them without hesitation!
May 1, 2025
Very good service!
Very good service!
Clicktrip gives good and fast service. If there is a problem, they fix it quickly. They really care about their customers. I’m happy with them and I recommend this company.
May 1, 2025
I had an issue with verifying my reservation
I had an issue with verifying my reservation with my credit card company (my issue) I called into your customer service and she verified I had not completed my reservation and to make the reservation again and be sure to complete the verification with my cc company. I did and it went smoothly.
April 29, 2025
Great work! The company resolved my error well and…
The company resolved my error well and in due time, I am very satisfied. Thank you very much!
April 29, 2025
They were very helpful
They were very helpful and understanding. Even though we had a non refundable hotel booking they still helped us get a refund. Highly recommend them.
April 6, 2025
Unprompted review
service at the highest level
service at the highest level. they help when an unforeseen situation occurs. Special thanks to Odelia Bennet for your help in my situation
April 22, 2025
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