Clicktrip Reviews 834

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, noting their ability to find solutions and provide outstanding customer service. Many people highlight the quick response times and efficient handling of inquiries, making the booking process smooth and hassle-free. Consumers appreciate the peace of mind that comes with reliable bookings and clear confirmations. However, some customers also noted issues with reservations not being recognized by hotels, despite receiving confirmation from the company. A few other people also felt that the service was apathetic or raised concerns about certain business practices, with one instance where a hotel denied a booking request made by the company.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the outstanding and efficient... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Booking process

People report positive experiences with the booking process. Many customers describe the process as smooth,... See more

Based on these reviews

Rated 5 out of 5 stars

We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel. Even though our booking did not include free can... See more

Rated 5 out of 5 stars

I booked an hotel with a wrong date with a non refundable option, I realized immediately and asked for help, and Tiffany then asked the hotel for a cancellation or change of date and the next day I go... See more

Rated 5 out of 5 stars

I recently used ClickTrip to book a hotel, and I couldn’t be more pleased with the experience. They provided me with a confirmed reservation and a clear confirmation number right away, which gave m... See more

Company replied

Rated 5 out of 5 stars

I found the hotel I wanted at the price I wanted on Clicktrip (through Google maps). At first, I was very suspicious because the price of that hotel kept going up the past 2 days then all of a sud... See more

Rated 5 out of 5 stars

I loved how Aaron took such great care of us. I called distraught with concerns about our upcoming reservation in Las Vegas. He totally cleared everything up by calling the hotel to verify our upco... See more

Rated 5 out of 5 stars

Booked a hotel from clicktrip and after service with the customer care and few changes with the booking and all, everything went so flawless. Really Appreciate the team effort to make my trip joyful... See more

Rated 5 out of 5 stars

I booked a room at a four-star hotel three days before my check-in date. However, when I contacted the hotel, they had no record of my booking for two days. I then reached out to clicktrip.com, and... See more

Company replied

Rated 5 out of 5 stars

I accidentally double booked myself for an event and I needed to change my dates. Anders and his team were so helpful in doing so. They responded to my emails almost instantly and were able to tak... See more

Company replied

Rated 5 out of 5 stars

Clicktrip offers a great variety of great price hotels. However, I was really impressed how quick they haven been helping with any problem that I have encountered during my trip. I totally recommend b... See more

Rated 5 out of 5 stars

Amazing experience with an amazing team. Definitely would recommend ClickTrip to anyone who is looking for conscience , amazing support , hands on to tackle any issue and quick action plus email resp... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I was so impressed with this travel site's customer service when I needed to cancel my hotel stay. They handled everything quickly and professionally, and I received clear email confirmati... See more

Rated 5 out of 5 stars

I was very pleasantly surprised booking my hotel through Clicktrip. Their prices are unmatched and when I had a question and reached out to them, customer service was amazing. Book them without hesita... See more

Rated 1 out of 5 stars

I booked a hotel with them and asked for confirmation of number of beds. Reservation ID 1227367613 I then contacted the hotel and the reservation simply does not exist (a week after the bo... See more

Company replied

Rated 5 out of 5 stars

Without a doubt I recommend this platform (100 % RESPONSIBLE , HİGHLY RESPONSIBLE ATTENTION . they solved my requests at all times . I will return to make future reservations without a doubt ! Thank... See more

Rated 5 out of 5 stars

Click trip had the best price and I wanted to add on another night to my reservation, I was able to do it all through email and got detailed explanations when asked. Great customer service!

Rated 5 out of 5 stars

This was my first time using this company to book a room and I must say it was very easy and pleasant. They even were very helpful with an issue that affected my booking. I highly recommend you chec... See more

Rated 5 out of 5 stars

I had a fantastic experience booking my recent hotel stay through ClickTrip. The entire process—from browsing to confirmation—was incredibly smooth and user-friendly. The platform offered... See more

Company replied

Rated 5 out of 5 stars

They were very helpful and understanding. Even though we had a non refundable hotel booking they still helped us get a refund. Highly recommend them.

Rated 5 out of 5 stars

Dustin really did great job of assisting us. I’d highly recommend reaching out and letting them know if you encounter any sort of issue.

Company replied

Rated 5 out of 5 stars

honestly it was quicker and easier than i thought it would be. It was really a good experience and very well handled and very quick. Thank you for your very professional help in resolving my issue.... See more

Rated 5 out of 5 stars

i booked a room that was non-refundable. after payment i realise that the date i picked was wrong and need to change it. Click Trip team where able to help me. They could not change the date but wo... See more

Rated 5 out of 5 stars

It's a great company and great staff. That do a great jobb and answer quickly and kindly! It's the first time I used their page and absolutely must continue!!! Thank you Odelia Bennet Customer Suc... See more

Rated 5 out of 5 stars

They offer the best human service. They responded to every of my questions within minutes. I am a very satisfied customer with them . Highly recommend!

Rated 5 out of 5 stars

Mr. Kaspersen was incredibly professional and caring. I would like to rate the Click trip a 5-star. I would recommend visiting the site. Migna Ortiz

Rated 5 out of 5 stars

service at the highest level. they help when an unforeseen situation occurs. Special thanks to Odelia Bennet for your help in my situation

Rated 5 out of 5 stars

I requested a cancellation and the response was outstanding. Aaron was an extremely pleasant fellow. He was efficient and thorough. I look forward to doing business again. I highly recommend this serv... See more

Rated 5 out of 5 stars

Best price guaranteed, The customer service is very helpful if problems come up, Thank you for your support,

Rated 5 out of 5 stars

Very good service! Clicktrip gives good and fast service. If there is a problem, they fix it quickly. They really care about their customers. I’m happy with them and I recommend this company.

Rated 5 out of 5 stars

The issue was that I couldn't find the invoice of a past hotel stay. I asked it through my account and received it within 15 min ! Pleasantly surprised !

Rated 5 out of 5 stars

Excellent service from ClickTrip! They quickly fixed the problem with my room booking, and their response time was outstanding. Highly recommended!"

Rated 5 out of 5 stars

Customer service agent, Aaron, was very helpful with our booking to Miami. Will definitely use again.

Rated 5 out of 5 stars

I had an issue with verifying my reservation with my credit card company (my issue) I called into your customer service and she verified I had not completed my reservation and to make the reservation... See more

Rated 5 out of 5 stars

Outstanding service and exceptional customer care! I would like to sincerely thank the entire Clicktrip team for their truly outstanding service. Despite the booking being non-refundable, they... See more

Rated 5 out of 5 stars

Click trip managed to change date booked even though it was a non refundable booking.

Company replied

Rated 5 out of 5 stars

Had to make a name change to the reservation, and the team was quick in responding and resolving the deal

Rated 5 out of 5 stars

Fantastic and wonderful customer service and cannot recommend enough! I will most certainly be back! Thank you for your compassion and understanding under such difficult circumstances, meant s... See more

Company replied

Rated 5 out of 5 stars

They dealt and managed the hotel with their best. I appreciate their effort for customer.

Rated 5 out of 5 stars

The entire process was really smooth. And the return to my question fast and accurate. Thank you.

Rated 5 out of 5 stars

Had to cxl my trip and they got all my money back without issue. Thank you Clicktrip. I will be definitely using you from now on.

Rated 5 out of 5 stars

Very friendly communication accomplished in a short, efficient time. Tory is an asset to your company.

Rated 4 out of 5 stars

It was a great experience by choosing this platform, specially thanks to Ms. Odelia Bennet who provide us a excellent customer support and solve our issues during stays at Hotel in Abu Dhabi.

Company replied

Rated 1 out of 5 stars

Absolutely Disappointing – Would Not Recommend I stayed at this hotel in June 2025, and it was a thoroughly disappointing experience from start to finish. The property is outdated, poorly mainta... See more

Company replied

Rated 1 out of 5 stars

Illeagal popups after opening browser every time. Add to your not allowed browser popups settings. Fraudulent.

Company replied

Rated 5 out of 5 stars

very good I’m happy to receive email updates, including Trustpilot recommendations, tips, and news.

Rated 1 out of 5 stars

I had a US hotel booking with Clicktrip, made about a month before. It was for a Doubletree Hilton property - a decent mid range hotel. I received a confirmation and voucher, and was told th... See more

Company replied

Rated 5 out of 5 stars

very good I’m happy to receive email updates, including Trustpilot recommendations, tips, and news.

Rated 5 out of 5 stars

I had a very positive experience with Clicktrip’s customer support. They were extremely responsive, empathetic, and very helpful in handling my situation. Their quick replies and understanding during... See more

Rated 5 out of 5 stars

Very helpful,great communication ,replies immediately Sympathizes with your needs.. Kudos to these people working…

Rated 4 out of 5 stars

First time using Clicktrip, Bath was great.I couldn’t fault them . I’ve already booked two trips for next year. I’m sorry that I didn’t leave a tip for the driver , who went above and beyond, I’d pa... See more


Company details

  1. Travel Agency
  2. Hotel
  3. Travel Aggregator

Written by the company

"Find room to explore and get packing! Booking the perfect hotel is just the first step of the journey - the road ahead is all yours. As fellow travellers, we know where you're coming from, no matter where you're going.


Contact info

4.8

Excellent

TrustScore 5 out of 5

834 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great support

Great support, polite and fast response. We had a special request to combine two bookings and they made sure everything is correctly communicated with the hotel.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service! Anders Kaspersen from customer support was very helpful in assisting with my request.

Excellent customer service! I highly recommend this agency. Also I want to express my gratitude to Anders Kaspersen from customer support. Anders was very helpful in assisting with my request Thank you for your professional service, understanding, and effort to help me with my cancellation. I wish you prosperity and success!
Clicktrip.com thank you for hiring such professional crew. I would definitely use Clicktrip.com again for sure!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Your Agent Mr. Aaron Ayden called back on time and was responding on time and assisted me in the right way and they also covered the difference rate so in general thier service was very good

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the customer…

I am very pleased with the customer support I have received. In particular Mr Anders K.
They handled my request with professionalism, respect and kindness. Despite the fact that the error came from me, support took the time to find a solution very quickly.
I recommend you put your trust in them.

Good luck with Click Trip :)

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excelent service

They were very very helpful with my booking.

I am very glad with the service.

After a crazy day of a flight cancellation this saved me to have much life stress

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

I appreciate their efforts in…

I appreciate their efforts in processing a refund for my booking, even though it was past the cancellation deadline. This exceptional service encourages me to continue booking with them in the future.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service after booking wrong dates

I recently accidentally booked a hotel for a vacation on the wrong dates through Clicktrip, and since it's through a third-party, it was stated to be nonrefundable. I didn't find out until my family and I had already arrived at the hotel a week prior to the booked days and they told us, and since it was a lengthy stay, this made it a difficult situation both financially and in terms of having a place to stay considering we were far from home. It was frustrating to us to have to pay a significant amount for a stay that will never happen, even though I know it was my fault for accidentally choosing the wrong dates. Since it was stated to be nonrefundable, I didn't have much hope, but I contacted Clicktrip to see what we could do. The representatives at Clicktrip were very kind and understanding, and they said that they would work with us and the hotel to do whatever we can do. My family and I ended up staying at another hotel, but we kept in touch with Clicktrip throughout the next few days. The Clicktrip representatives went above and beyond in trying to get a refund for us, with numerous contacts with the hotel over the next several days. Then, I got a call stating that Clicktrip had successfully negotiated a full refund for us! This was surprising to us, and we were very grateful for all the support Clicktrip provided. Needless to say, I'm very pleased with the support and fantastic customer support provided by Clicktrip, and I would definitely be happy to book through them again!

July 4, 2024
Unprompted review
Rated 2 out of 5 stars

FACKE Prise

The prise they write is not the prise you pay. All fake.

August 17, 2024
Unprompted review
Clicktrip logo

Reply from Clicktrip

Dear Paul,

We are very sorry to hear that you feel this way!

At Clicktrip, we strive to ensure complete transparency in our pricing. All prices shown during the booking process are final and if faced a situation otherwise, pleaes drop us an email and we'll investigate.
I have now just double-checking our records, we could not locate any booking under your name or any communication regarding pricing discrepancies at all.

We would love the opportunity to clarify this for you. If you could please reach out to us at support@clicktrip.com with your booking details, we will be more than happy to investigate this further and assist you.

Looking forward to hearing back from you!

Best regards,
Clicktrip team

Rated 5 out of 5 stars

Awesome service

I've never used a third party booking before and was pretty hesitant and then nervous after my payment attempt(s) ran into a snag.
The service manager called me back immediately after being cut off and worked diligently along with another service agent to complete my booking saving me a lot of money.
I most definitely WILL be using them again!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

5 star - highly recommend

I was a bit hesitant to book through them because of its "too good to be true" prices. It turns out to be a real deal for hotel booking. First experience was very good with them. I hope they wont sell this business to bigger players like every other good startup

best of luck to these guys and keep providing deals at reasonable prices.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

I booked a hotel stay in Vienna

I booked a hotel stay in Vienna, for me a first with click trip. Due to late arrival, the hotel was informed by click trip within a day, assurances were given it would not be a problem, and both click trip employees were very friendly and customer-oriented. Thank you, Ms./Mrs. Polly and Ms./Mrs. Koval!
Sylvia

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

My travel was delayed by a day and they…

My travel was delayed by a day and they helped me arrange the change in the hotel. When I arrived a day late the reservation date had been moved and no additional fees added. It was a great relief and I'm thankful.

July 19, 2024
Rated 5 out of 5 stars

The booking process is extremely easy

The booking process is extremely easy. Pricing is competitive. I had a couple of questions about check in as arriving very late (01.30 am). Response was very quick and provided comfort that all was OK.

August 5, 2024
Unprompted review

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