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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers had a great experience with this company. Customers praise the system for its versatility and the significant benefits of its AI tools, which save hours weekly and enhance productivity. Many appreciate the user interface, describing it as visually appealing and efficient, especially with its extensive customization options and various views for organization. The platform is seen as a comprehensive solution, consolidating tasks, documents, and communications into one organized workspace. However, some people were dissatisfied with the app's speed and reported synchronization issues between PC and smartphones. A few other people also felt that the product had become overly complex with unnecessary features and buttons, making it less user-friendly. There were also mentions of occasional bugs, glitches, and a cluttered interface that made navigation challenging for some.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting its intuitiveness and how it centralizes... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise it as a powerful all-in-one... See more

Artificial intelligence

People report positive experiences with artificial intelligence. Many reviewers find AI features, such as... See more

Website

Customers had ambiguous experiences with the website. Many found it helpful for centralizing work, with... See more

Product

Consumers find product to be ambiguous, with some praising it as a quintessential tool that suits any type of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good system, versatile to any needs, but this adds layers of complexity to work out how best to configure for your organisation. The introduction of AI tools has been a big win.

Rated 3 out of 5 stars

We really like the UI, it’s a real eye candy, but the app’s speed is so irritating. There also seems to be an issue with synchronization between PC and smartphones. Sometimes I message the developers... See more

Rated 3 out of 5 stars

Terrible Customer Service I've been a ClickUp customer for many years. I have several paid accounts and refer all my clients to ClickUp. Years ago, as a paying customer, customer service was speedy... See more

Rated 3 out of 5 stars

I use it now for 5 years, and it didn't get really faster. Also the synchro between PC and Smartphone is sometimes wrong and i still see tasks, that i already finished what confuses me. The simple ver... See more


Company details

  1. Software Company

Written by the company

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.


Contact info

3.8

Great

TrustScore 4 out of 5

573 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Honestly changed the way we work

Honestly changed the way we work. Everything in one place, like my docs, notes and tasks. I recommend this to everyone the moment we start talking about software.

I would only recommend a quick start button for docs or sheets, and then later have to add that to a task or folder

May 25, 2026
Unprompted review
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Rated 5 out of 5 stars

The project management tool that actually scales with an agency

We use ClickUp at Plurali Studio to manage 8–10 active SEO client accounts with a team of 2–3 people. Before ClickUp, project context was scattered across spreadsheets, email threads, and Notion docs — functional but fragile. ClickUp consolidated everything into one structured workspace, and the difference in daily clarity is significant.
The standout feature for our workflow is Brain. Getting a consolidated summary of task status across all client projects in minutes — instead of manually opening every space — has meaningfully changed how we start each day. It's not a gimmick; it's genuinely useful for anyone juggling multiple accounts in parallel.
The learning curve is real and front-loaded, and the mobile experience still has room to improve. But for agencies that invest in setting it up properly, ClickUp pays back that investment quickly. It's the operational backbone of how we run client work.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

AI-first restructuring raises trust concerns

ClickUp’s recent public messaging around aggressive AI adoption and workforce reduction makes me less confident in the company as a long-term vendor. For a tool used to manage daily work, trust, reliability, support quality, and human accountability matter. I’d like to see clearer evidence that AI adoption is improving the product for customers rather than simply reducing headcount.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

AI Without Context Is Just Bad Code

AI without context is basically a function with no parameters.
It might run, but the output is going to be generic.
That’s the problem with how a lot of teams are using AI today. They have access to powerful models, but those models are disconnected from the actual work: the tasks, docs, goals, dashboards, priorities, dependencies, and conversations that define how the team operates.
In developer terms, it’s like calling:
generateProductivity();
…and expecting magic.
But real productivity comes when AI has access to the right inputs:
generateProductivity({
tasks,
docs,
goals,
dashboards,
teamContext,
priorities,
workflows
});
That’s what makes a Converged AI Workspace different.
It’s not just an AI chat window bolted onto your stack. It’s AI embedded natively into the environment where work already happens.
When AI is bolted on, it has no real runtime context.
When AI is built in, it can understand the full application state.
That’s the difference with ClickUp Brain.
It doesn’t just sit on top of your work like a third-party plugin. It lives inside the workspace, with native access to tasks, docs, dashboards, goals, and integrations across the tools your team already uses.
So every AI interaction is powered by real context: your data, your structure, your priorities, and your workflows.
Because AI isn’t the future of work by itself.
Contextual AI is.
Or to put it another way:
if (AI.hasContext()) {
return betterDecisions + fasterExecution + fewerContextSwitches;
}
How much more could your AI do if it actually knew your work?

September 11, 2025
Unprompted review
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Rated 4 out of 5 stars

A all in one tool

ClickUp is an incredibly powerful all-in-one platform that truly streamlines my work as a PM. The customizable workflows and the Outlook integration are top-notch. While the expensive AI add-ons and the lack of free onboarding are definitely frustrating, the platform's ability to handle complex multi-project management makes it absolutely worth using.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Managing complex website redesigns and…

Managing complex website redesigns and daily agency workflows requires a tool that doesn't get in the way. ClickUp has been fantastic for keeping design sprints and client projects perfectly organized. What I appreciate most is the clean, minimalist interface—it provides all the heavy-duty tracking features needed without any visual clutter. It makes moving from wireframe tasks to final asset handoffs completely frictionless. Highly recommended for creative teams.

January 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Plus972 x ClickUp

We use ClickUp to manage client projects, internal workflows, and cross-functional tasks simultaneously. It handles all of it well. Custom statuses, time tracking, workload views, and the ability to structure spaces per client or team type give us exactly the flexibility we need without having to stitch together multiple tools.
Once your workspace is set up to match how your team actually works, it becomes a genuine source of truth across even complex, concurrent workstreams.
Highly recommend for agencies managing 30+ clients and 5+ teams at once.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

How ClickUp AI Helped Our Team Automate Workflows and Improve Collaboration

Our team uses ClickUp AI mainly for engineering, support, and operations workflows.

Engineering uses ClickUp Brain to generate sprint summaries, task descriptions, and technical documentation from meetings. Support uses an AI workflow that categorizes tickets and drafts first responses for common issues, which reduced response times significantly.

Operations uses AI-generated meeting summaries and automatic task creation after client calls, saving a lot of manual follow-up work.

The feature that surprised us most was how well ClickUp AI understands context across tasks and Docs, making documentation and project updates much faster.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Powerful workspace for teams that need structure and automation and ai power

ClickUp has become one of the most flexible project management platforms I work with. What I like most is that it can adapt to many different business models instead of forcing every team into the same rigid structure.

For teams dealing with messy operations, scattered tasks, unclear ownership, or manual follow-ups, ClickUp can bring everything into one organized workspace. The combination of Spaces, Folders, Lists, custom fields, dashboards, forms, templates, and automations makes it very powerful when it is set up properly.

It is especially useful for agencies, operations teams, recruitment workflows, client delivery, internal processes, and cross-functional teams that need visibility and accountability.

The biggest strength is also the biggest challenge: ClickUp is highly customizable. That means teams need to think carefully about their structure before building too much. A clean setup makes ClickUp excellent. A rushed setup can become messy quickly.

Overall, I highly recommend ClickUp for teams that want one central place to manage work, automate repetitive steps, and create better operational clarity.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

another s..

another s... that does not worth the money. They rely on aggressive commercials to sell a completely useless app full of bug. On top of that it has a conflict with one of my daily software worldwide used and clickup.com keeps making my laptop crashed.
thank you for wasting my money and the health of my laptop.

May 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Flexible, powerful and worth the investment

Overall, ClickUp has been a really positive experience. In less than six months it became the backbone of our team's project management and the single source of truth for almost the entire operation. What stands out the most is the flexibility, the hierarchy of Spaces, Folders and Lists combined with multiple views and customizable fields adapts to whatever workflow we throw at it, without forcing us into someone else's method. The UX is intuitive enough that I got up to speed on my own, and the robust API plus native integrations with tools like Gmail and Outlook make it easy to plug ClickUp into the rest of our stack. ClickUp Brain is a nice bonus when I remember to use it.
It's not perfect, of course. Paying in dollars from Brazil hurts the budget and is the kind of thing you have to justify internally every time you expand the team. The notification volume can get noisy until you tune it properly, performance shows some lag in heavier workspaces, and the lack of Portuguese support adds friction when you need to talk to the support team, although when I did reach out, the experience was smooth and they solved my issue quickly.
In the end, it's a tool that delivers a lot for what it charges. It replaced several scattered tools, brought clarity to our operation and centralized everything we need in one place. I'd recommend it to any team looking to stop juggling spreadsheets and chats and finally have real visibility over their work.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

ClickUp is part of my routine

ClickUp is part of my routine. I can no longer imagine my life without using this tool in my day-to-day work. Besides aligning my ideas, it helps me plan my entire operation and helps my team better organize their deliverables, priorities, and be more productive.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

From Paper Piles to One Click: How We Automated Our Entire Admissions Document Process with n8n and ClickUp

Using ClickUp alongside our n8n admissions automation has been a game changer for tracking and managing the onboarding pipeline. Tasks that were previously scattered across emails, spreadsheets, and manual checklists are now centralized in ClickUp, giving our HR team full visibility into each collaborator's admissions progress — from document collection to folder organization in Google Drive.

January 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent all-in-one productivity and project management tool

ClickUp is an outstanding productivity platform that brings tasks, projects, docs, and team collaboration into one place. It’s highly customizable, which makes it suitable for both individuals and teams of any size. The interface is feature-rich, yet once you get used to it, it becomes very powerful for organizing workflows and improving productivity.

The task management system, views (list, board, calendar, Gantt), and automation options are especially impressive. It helps reduce the need for multiple tools and keeps everything centralized. Regular updates and new features show that the team is actively improving the platform.

Overall, ClickUp is a reliable and efficient tool that significantly improves organization and project tracking.

May 14, 2026
Unprompted review

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