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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, reviewers had a great experience with this company. Customers frequently highlight the system's versatility and its ability to adapt to various needs, praising the intuitive user interface and the extensive customization options available. Many appreciate the introduction of AI tools, which are seen as a significant improvement, saving hours on tasks and streamlining workflows. The platform's ability to consolidate tasks, documents, and communications into one organized workspace is also highly valued, making it easier to stay focused and productive. However, some people were dissatisfied with the app's performance, noting that it can be slow, especially when loading pages, and that the mobile app occasionally crashes. There are also mentions of synchronization issues between PC and smartphone versions, leading to confusion with task statuses. Some reviewers were not happy with customer service, describing it as unresponsive or providing unhelpful information, and a few also found the website's complexity and cluttered interface challenging to navigate.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting its intuitiveness, flexibility, and... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise it as an all-in-one productivity... See more

Website

People report ambiguous experiences with the website. Many customers appreciate its ability to centralize... See more

Artificial intelligence

Clients share positive opinions on artificial intelligence, with many praising its helpfulness in daily... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good system, versatile to any needs, but this adds layers of complexity to work out how best to configure for your organisation. The introduction of AI tools has been a big win.

Rated 3 out of 5 stars

We really like the UI, it’s a real eye candy, but the app’s speed is so irritating. There also seems to be an issue with synchronization between PC and smartphones. Sometimes I message the developers... See more

Rated 3 out of 5 stars

I have been using click up for more than 2 months now. Its definitely better than trying to use notion for task management. Few things that frustrates me or can be improved. There AI feature us... See more

Rated 3 out of 5 stars

Terrible Customer Service I've been a ClickUp customer for many years. I have several paid accounts and refer all my clients to ClickUp. Years ago, as a paying customer, customer service was speedy... See more


Company details

  1. Software Company

Written by the company

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.


Contact info

3.8

Great

TrustScore 4 out of 5

569 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

versatile and fast updates

I have tried my share of SaaS for task management etc. and Clickup is the best overall that covers a wide range of functionality. task management, integration with google workspace and git hub, docs etc. It has become even better after they rolled out the chat update a while back.

The only reason I took a little off is because of the pricing policy. The plan itself isn't horrible but the way they structure the pricing makes it look like I could be spending much more than I want in the future. They keep crawling the prices up one way or the other.

I get that they put a lot into the service but it just becomes concerning and makes me not want to get too reliant on just Clickup.

I'll be honest, it has saved me from bouncing back and forth between multiple SaaS services at once. The updates are also surprisingly fast and the 1:1 help is very professional and helpful.

**Who I recommend it for**
People who need versatile functionality in their task management.
People who are tired of using too many tools all at once.
People who want to customize the way they manage time, tasks, sprints etc.

**who this isn't for**
people who want easy onboarding
people who value pricing over other functions
people who want a solution that is minimal

April 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Powerful and flexible, with a learning curve

I use ClickUp as a central platform for managing projects, tasks, and team workflows. What has worked well is the flexibility to customize spaces, lists, and workflows according to different project needs, which is essential in a dynamic environment. It has significantly improved visibility, task tracking, and accountability across teams.

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Flexible and Easy To Use

This tool is flexible and easy to customize based on team members' needs. The dashboards, tagging, and custom fields make it easy to customize what is shown to a specific team member or department, enabling focus. The AI superagent tool was also easy to configure, and works as expected based on the parameters we set up for it.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Powerful All‑in‑One Project Management Tool

We use ClickUp daily to manage projects, tasks, and team communication, and overall it has been a very powerful tool. The flexibility of spaces, lists, dashboards, and automations allows us to tailor workflows exactly to our needs. It helps us keep oversight, prioritize work, and collaborate more efficiently across teams.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Unmatched Customization for Everything

I love how much you can customize absolutely everything! Some of the features that I would like to use are behind a paywall, HOWEVER, I am using the free version and I have access to SO MANY features that I am able to fully work in ClickUp for everything I need. The features that cost money would be nice, but the free version is extremely satisfactory. ClickUp vastly improved communication between teammates, staying on task and current with tasks, keeping me extremely organized!

April 14, 2026
Unprompted review
Rated 4 out of 5 stars

ClickUp brings all my work into one place!

ClickUp does a great job at brining all my work together into one easy to navigate place. Its straightforward to use out of the box but it can also be very complex to learn how to set it up to your custom use case. You can easily spend a lot of hours experimenting and learning. I think additional and on-going in-app onboarding experience would help here. They do this well win new features are released (like recently with ClickUp 4.0) but there could be opportunities to improve experience for existing users based on their usage and use cases since Clickup has so much data inside each account.

You can manage your tasks and projects, keep your SOPs and playbooks a click away, customize your workspace and even communicate with your team and keep it all in the right spot for just in time information.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

ClickUp has genuinely changed how I…

ClickUp has genuinely changed how I manage work.

Before using it, everything was scattered across different tools and tasks in one place, docs in another, communication somewhere else. It created constant friction and wasted time. With ClickUp, everything lives in one system, and that alone is a huge upgrade.

What stands out is the flexibility. You can build workflows that actually match how your team operates, not the other way around. From task management to docs, dashboards, and automations, it’s all connected, which makes execution much smoother.

The recent AI improvements are also a big step forward. It’s not just a gimmick, it actually helps with writing, planning, and speeding up day-to-day work.

It’s not perfect. There’s a learning curve, especially if you’re setting it up at an admin level. But once it’s structured properly, the payoff is massive.

Overall, ClickUp is one of the few tools that can truly replace multiple apps and bring real operational clarity.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

ClickUp is a powerful all-in-one…

ClickUp is a powerful all-in-one productivity platform that aims to replace multiple tools by combining task management, docs, time tracking, and collaboration features into a single workspace. For teams and individuals who like having everything in one place, it can be incredibly useful.

One of ClickUp’s biggest strengths is its flexibility. You can customize almost everything — from task views (List, Board, Gantt, Calendar) to workflows and automations. This makes it suitable for a wide range of use cases, whether you’re managing personal to-do lists or running complex team projects. The ability to create detailed tasks with subtasks, priorities, deadlines, and comments helps keep work organised and transparent.

Another standout feature is how feature-rich it is for the price. Compared to many competitors, ClickUp offers a generous free plan and a lot of built-in tools that would normally require separate apps.

That said, the platform isn’t perfect. Because it tries to do so much, it can feel overwhelming at first. The learning curve is real, especially for new users who just want something simple. Performance can also be inconsistent at times, with occasional lag or slow loading, particularly in larger workspaces.

Overall, ClickUp is an excellent choice for users who want a highly customisable and feature-packed productivity tool. If you’re willing to invest a bit of time learning it, it can significantly improve organisation and workflow efficiency.

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I’ve tried a lot of different apps to…

I’ve tried a lot of different apps to organize my workday, build systems, and actually get my brain working in a way that feels clear and structured. ClickUp is the one that just works.

I highly recommend it. Not just for what it already does, but because they’re constantly improving it with new features. It feels like the platform evolves with you, helping you create smarter and more efficient workflows.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

So good to organize.

So good to organize.
ClickUp helped me organize all my tasks easily. Also, they made a workspace where chats, boards, schedule, schemes, etc. in just one app.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Clickup has been a fantastic resource…

Clickup has been a fantastic resource for my team. We went from having a basic ticketing system to Clickup, and the difference was immediate. The team immediately felt right at home updating staff members on progress, and it was incredibly easy for everyone to pickup and use.

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Game-changing productivity platform with real depth

ClickUp has completely transformed how our team manages work. What stands out most is how everything lives in one place, tasks, docs, goals, and communication, which removes the chaos of switching between multiple tools.

The flexibility is a major advantage. Whether it’s simple task tracking or building complex workflows with automations, ClickUp adapts well to different business needs. Features like dashboards, custom fields, and integrations make it powerful without feeling limiting.

The newer updates, especially around AI and team collaboration, have made execution faster and more structured. It genuinely feels like the platform is evolving in the right direction.

There is a bit of a learning curve at the start due to the number of features, but once everything is set up properly, the efficiency gains are significant.

Overall, it’s a solid choice for teams that want scalability, customization, and better control over their operations.

December 8, 2025
Unprompted review

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