Climaflux Reviews 32

Reply from Climaflux

Feb 6, 2024

Dear Paolo,

Thank you for taking the time to write us a review, we are sorry but honestly also very surprised to read that your experience with us is so unsatisfactory. We take full responsibility when things do not go as planned, however we very much doubt the intent of your review. As you may have noticed we hold a personal relationship with our customers, like you, dearly, also we have thus-far swiftly responded to your messages by your personal account manager Tim, hence we do question your intent for setting up a communication line on this (for us thus-far) unknown review platform.

We doubt the intent of your review due to the combination of 1) you (still) not having paid your final 50% instalment for our services whilst enjoying a properly installed heat-pump, 2) stating untrue facts in your review and 3) your noticeable continuous efforts to find an opportunity for a non-feasible discount in the consulting process of the engagement.

If you have any (temporary) financial difficulties please let us know, we are more than happy to assist you in any way possible, like paying in more instalments.

For the record, please let us publicly respond factually on your review, as we view this as a relevant piece of information for who-ever reads this piece:
The installation took place on two separate days because we installed both a CV kettle and hybride heatpump, this is common practice in the market and we doubt this has not been shared and planned with you upfront. Also unfortunately we are not equipped nor we advice to repair radiators (as we would always advice to replace them), besides the fact that this has not been part of our agreed upon services. Hence we have not been able to fulfil your on-site request of repairing the radiator. The system was unfortunately not working properly at some moment after installation, you reported this at 7.28 PM on Saturday evening on the 23rd of December. We replied the next morning on Sunday the 24th of December at 8.45 AM (please note that this is the long weekend before Christmas and all technicians are typically off). Despite this timing we immediately had made a technician available and you confirmed it was possible to come and fix the installation in Amsterdam at 10.00AM the same morning. To our great surprise the technician came to a house where nobody was opening the door, because the owner, you, were on holiday. Very puzzled we have left your premises and started to rightfully doubt the urgency of the issue at hand. Despite this, for us flabbergasting, experience your personal account manager Tim has been in contact with you to plan an appointment after Christmas on the 27th. To, after all this care, receive a damaging and untrue review like this is very unpleasant, but the fact that you are still due for 50% of the payment whilst enjoying a working system is simply rude and hurting our business. Please get in contact with us to wrap this (payment issue?) up.

Also please note generally that we take pride and care in providing the highest possible quality standard and deliver the best customer service, therefore we compete on quality and not on price, to our joy this is reflected in reviews from other customers.