Climote Reviews 

My experience was great dealing with Martin was a pleasure. Such a nice person and explains everything to us .
Kind regards
Collette

I have been enjoying the benefits of the Climote system for several years. The App allows me to easily change, using my iPhone, the times I decide to turn on and off my Gas boiler's usage for water heating and home heating. Such times vary in summer and winter months and best of all, I can, by Wi-fi, request a boost if I require the Central Heating to come on earlier than I had planned.

Quick to answer the phone, sorted out the problem that’s been created by the new 3-D banking, receptionist had a great sense of humour and a pleasure to deal with.
Eficiency of the app is unbelievable and money saving.

We have climote for over 10 years now. Anytime we have an issue the customer service is there to help. Because of their busy schedule you may have to wait to get a reply but if not they will always call you back. Martin is your man there. He's very obliging and Anytime I have contacted Climote he makes sure that problem is solved within minutes.. Now that what I will call service with a smile. Martin well done and say a hgue thank you to your colleagues @customer service. Good man yourself Martin. Dr. Aziz. Dublin

I phoned to report a problem with my device and a technician called me back very promptly and talked me through the entire process in a very patient manner. The problem was resolved to my complete satisfaction.

I was having trouble with my climate app after texting and then emailing Martin he told me exactly what to do but still wouldn't work, with the patience of Martin we finally found out what was wrong. Martin sent me a new email telling me what to do and a link to get me to where I needed to be. The man deserves a raise. The app is easy to use and with the help of the staff (Martin) its even easier when something goes wrong.

Very quick response to any queries or problems and better still, a very quick fix which is the main thing. Highly recommended and Five Stars all the way ⭐️⭐️⭐️⭐️⭐️

After a short delay in answering my phone call the service and helpfulness was first class

Once the person at the other end of the phone made it clear and straight forward what I needed to do it made the experience a clear cut experience for me Martin gave me clear precise and straight forward instructions on what to do and I will able with the help of a friend carry what Martin had asked me to do through without any issues clear instructions and clear informed talking when you have significant physical disabilities as I do this makes the whole world of difference thank you Martin and Climote as a whole entity and enterprise Trish

This is an outstanding Service and Device. Great staff to assist with any query. Just renewed my yearly subscription WITH SIOBHAN
She could give lessons on outstanding Customer Service
Thanks a million

When my heating wouldn’t come on after the summer and we realized it was not the boiler I called Climote fully thinking I was going to have to buy a new thermostat which I was prepared to do. However when the technician rang me he was able to fix the issue, which was caused by our error, not the equipment. He did this remotely in five minutes and we now have a toasty house again. Climote is a friendly, efficient and honest company and I would highly recommend them.

Unlike last year, I found our recent experience with Michael and the Climote team very efficient.
Michael was both respectful and helpful, a pleasure to communicate with, rectifying our sensor issue remotely and in a timely fashion.

We've had Climo for many years, we needed to replace the thermostat, Martin and all the staff were very helpful with setting it up . I would definitely recommend Climo, very reliable always there to help in a friendly and professional manner. Thanks again climo.

I had a problem last weekend with a remote thermostat. I emailed support@climote and connected with Martin who was incredibly helpful and professional. He was remotely able to disable the thermostat and arranged for a replacement, which arrived promptly. Many thanks Martin.

Phone call was answered quickly by a very friendly lady who pointed me in the reight direction telling me a technician would contact me shortly and they contacted me within half an hour and we rectified the issue by the technician talking me through the problem and solution.

I phoned Climote twice for help, l found Martin to be professional, friendly and very patient. He sent me a video which l found very clear and helpful. My problem was resolved thanks to Martin.

I had a problem with my Climote control, the updated version I fitted in 2025.
I rang customer support, spoke to Siobhan, who immediately passed it to their technical people.
Turns out it was a technical malfunction, which was fixed by them within 24 hrs, and confirmed back to me.
An example of support working efficiently that other companies could usefully follow.
My thanks to Siobhan and the Climote team

I have called more than half a dozen times and the phone has not been answered once. I have used their in app chat support several times, and exchanged multiple emails. I have been asked to provide the serial
Number on five different communications. And still no one will call me and help resolve the issues I am having. Absolutely rubbish!!

Siobhan was so very helpful with my query. Answered all my questions with a lovely attitude. Thanks so much Siobhan. Looking forward to my new control unit

Great customer service, Martins knowledge of the Climote is fantastic and always so helpful in resolving issues.