Clinical Partners Reviews 

10,330
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and clinicians for being incredibly kind, patient, and thorough during assessments, making everyone feel completely at ease. People note that the overall process is straightforward, smooth, and very user-friendly from start to finish, providing clear guidance. Some reviewers were not happy with long waiting times and slow response times when trying to contact customer support by phone or email. A few people also mentioned difficulties with communication or getting timely updates and clear information after their appointments conclude. Others noted that dealing with follow-up steps or additional requirements could sometimes feel frustrating and prolonged.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their caring, polite, and reassuring... See more

Service

People report positive experiences with service, highlighting thorough and respectful assessments that made... See more

Customer service

Reviewers mention positive feedback about customer service, noting that staff are helpful, friendly, and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as thorough, smooth, and easy... See more

Response time

Users describe ambiguous interactions with response_time, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great experience with the children's ADHD assessment. Our clinician was excellent. He was really welcoming, down to Earth and took time to explain things about ADHD that we didn't know. The onl... See more

Company replied

Rated 5 out of 5 stars

The wait time was around a year (autism), however once we reached the 'front of the queue' everything progressed really quickly. All the specialists we met on our remote zoom calls were really lovely... See more

Rated 5 out of 5 stars

My child was so anxious but the lady we saw was amazing. She was so kind and caring and really put him at ease. She asked her questions explaining them to him, let him take his time answering them an... See more

Rated 5 out of 5 stars

Found it straight forward, especially with a high demand across the country now for adhd asd assesments. I am still waiting for my son to be assesed. my daughters adhd assessment was done within a 10... See more


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,330)

5,272 reviews in the last 12 months

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Rated 5 out of 5 stars

My assessor Patrick was a true expert…

My assessor Patrick was a true expert within his field, his expertise was multi faceted, able to deliver superb mental wellbeing skills coupled psychotherapy skills , enabling my reflective inate approach to truly assist and engage within the process, calming my often scattered mind

August 18, 2026
Rated 5 out of 5 stars

Thank you to all the team

Thank you to all the team.
When first trying to call the reception, ladies were so polite.
They were very helpful.
The long waiting was was tough
Not knowing if I was helping my child or what I could be doing right.
the Dr who did the assessment was brilliant ,

August 18, 2026
Rated 5 out of 5 stars

Very impressed with the whole process

Clinician was very understanding of our concerns regarding the assessment. She was very thorough, patient and supportive. She made the whole assessment a very positive experience for my son and myself. Cannot praise the whole process from start to finish enough!

August 18, 2026
Rated 4 out of 5 stars

Clinicians are great

Clinicians are great, friendly staff and have helped me loads to get the medication I needed, however the phone lines take absolutely ages to get thru , you email them and they quote a 10 day reply time.

Great service overall but you need to put more people on responding , whether it’s phones or emails

August 18, 2026
Rated 4 out of 5 stars

It took too much time (almost 1.5…

It took too much time (almost 1.5 months) to arrange the appointment after triage: this might be due to the fact that the processes for those with co-occurring ADHD, ASD, and depression may be too complicated or unclear. The specialist (or their secretary) I encountered seems to be unfamiliar with the difference between body dysmorphia and gender dysphoria. Nevertheless, still worthy of four stars for the prompt amendments, responses, and overall professionalism.

August 18, 2026
Rated 5 out of 5 stars

wow what an amazing team

wow what an amazing team

we founf the waiting list was very long and a fight with our local doctors was hard work,
we have had nothing but a lovely experiance. the whole team was really love and took the time to speak to my child as if they are actually a humam being. my son was very hightened at his assement and the person we saw was patient and carting and took the time to talk about my son intrests and ask open questions to keep the convosation going. my son really enjoyed this and it helped alot to calm him.

i would reccomend

August 15, 2026
Rated 5 out of 5 stars

Good service

Waiting times were a bit long, but they can't help that I'm sure. Staff were super friendly and polite, and they helped me answer a lot of questions about myself! Received results in a timely manner after the assessment too!

August 12, 2026
Rated 3 out of 5 stars

Long wait for meds

Very easy process to get an adhd diagnosis. However I can’t come to terms with having to wait 8-10 months to be medicated. I’m struggling with knowing I have adhd but I’m unable to have anything that helps for quite a long time. I do understand that this is just how it is, however 2 of my friends have recently gone through another company via right to choose and both received their medication after a week.

August 18, 2026
Clinical Partners logo

Reply from Clinical Partners

We appreciate you sharing your experience regarding the ADHD diagnosis process. We understand your frustration with the waiting period for medication, especially knowing others have had a quicker experience elsewhere. We are actively working to improve our timelines and ensure everyone receives timely support. Your feedback is invaluable as we strive to enhance our services. One of the titration team will be in touch

Many Thanks
Debs

Rated 5 out of 5 stars

Good experience

Fast wait time compared to other services and interviewer was very friendly and patient, communication is clear and they are very helpful.
I would recommend

August 18, 2026
Rated 5 out of 5 stars

Very professional & friendly experience

Very professional, yet personal, experience. I was very anxious before my assessment but Elizabeth made me feel so comfortable and at ease the whole way through.
I would recommend this organisation as they were brilliant from their first communication with me. Really lovely, kind and experienced staff and clinicians. Feel hopeful for the first time in years. Thank you.

August 19, 2026
Unprompted review
Rated 4 out of 5 stars

The Clinician had a brilliant…

The Clinician had a brilliant understanding of the condition and was very patient and empathetic. Although that being said Zoom and ADHD together aren't a great combination and it was difficult to hear the Clinician a lot of the time due to my son's condition

August 18, 2026
Rated 5 out of 5 stars

Quick reliable survice

Paper work easier to complete as online especially when sending to the school.

Quicker wait time than NHS referal.

Once appoiment was booked all went smooth, online assessment and diagnosis the same day. Also the full report sent the same day including resources and recommendations.

August 18, 2026

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