Clinic Center Reviews 

Wonderful experience till now

Absolutely exceptional amazing service from Selin, I have had no issues whatsoever she replies straight away with kindness and help. 5*** thank you ☺️

I was genuinely excited to book my breast augmentation with Clinic Center and had every intention of going ahead with my surgery. Unfortunately, after months of communication, I made the difficult decision to cancel.

The main reason I chose not to proceed was because I completely lost confidence in the process.

Communication throughout my booking, particularly with my coordinator Kağan, was very poor. As someone travelling abroad for surgery, I expected clear, consistent communication, but I often felt my questions and concerns weren’t properly addressed.

As my concerns grew, I specifically asked for my complaint to be escalated to a senior manager. Although I then started receiving replies from the escalations email address, the responses still came from Kağan. I was never given the opportunity to communicate directly with a manager or senior member of staff, despite requesting this, which left me feeling that my concerns had not been independently reviewed.

Before proceeding with surgery, I sought five independent consultations with other surgeons. Every single surgeon advised that I would require a breast uplift to achieve the result I wanted, whereas the surgeon recommended by Clinic Center advised that an uplift was not necessary. I completely understand that surgeons can have different professional opinions, but receiving five opinions that all contradicted the original recommendation made me lose confidence in proceeding.

I cancelled my surgery more than two months before my scheduled date (1 week after sending over the deposit). I requested the return of my £150 deposit, but this was refused because my package had been booked under a promotional campaign. Although I knew I had received a promotional price, I was never told this made my deposit non-refundable and maybe they do this so they get out of refunding people, regardless of how far in advance I cancelled.

What also concerned me was a clause within Clinic Center’s Terms & Conditions stating that if a patient leaves certain negative public comments relating to the medical provider, hotel or medical dissatisfaction and does not remove them when requested, they agree to pay Clinic Center £50,000 in damages. Reading this made me feel uncomfortable as a consumer, particularly when patients should be able to share their genuine experiences. That really highlights what type of company they are!

I would rather lose £150 than undergo surgery when I no longer had confidence in the communication or the treatment plan.

This review reflects my personal experience. Others may have had a positive experience, but unfortunately mine left me feeling unable to place my trust in Clinic Center, and the way I was treated over requesting my £150.00 deposit back has been very disappointing.

I have the best experience ,best service and very good treatment definitely recommend.

Everything ran very smoothly from booking to returning home. There is always someone to contact with any questions. I was cared for very well. My only negative was that I had to contact the clinic centre every time when we were due for hospital check ups, airport transfers etc as we were never given any times for collection so I always had to ask. It would have been perfect if I had been informed of this without having to keep asking Alara every time we were going somewhere. But the whole experience was very smooth and I would recommend the clinic centre.

Travelled to Istanbul for breast augmentation and uplift. My surgeon was Dr Hakan Gundogen. Where do I begin he was such a lovely kind man made me feel so comfortable, just speaking with him for a few minutes it was obvious he was highly qualified and really knew his stuff and I was in safe hands. My breasts we’re in a bad way from previous surgery and he really has delivered a result I didn’t think was achievable I still have healing to do etc but as it stands I am over the moon.
The experience overall was great, hotel was lovely.
Only negative is that you are promised private transfers and I did share them a lot with other patients, this didn’t bother me so much but it might someone else.
Hospital was clean, nurses were kind caring and helpful. Was given a Translator this was really helpful.

Everything was great from start to after care coordinator. Brilliant service, they answered all my questions clearly.

DR HAKAN GUNDOGAN AND CLINIC CENTRE
From the moment I had contact with the clinic centre I have received the best care! I wanted a breast augmentation and I was initially contacted by Nida after I had enquired for more information.Everything was explained to me and was told the name of my surgeon before I made a final decision. When I had decided on clinic centre as the place to go through I payed the deposit to secure the price. The hotel information I was staying In also was given to me, you can take a companion free of charge, I was a lone traveller.
Kagan was my co-ordinater who is in regular contact with, any questions I had he answered and always kept me up to date with itinerary. Akin my translator was the best aswell.
Dr hakan himself is a brilliant surgeon we discussed what I would like my outcome to be and was very clear with explaining the process. He also took the time to take into consideration my anatomy and understood that I wanted the biggest size that would match my shape and build. I am so happy with the results. I can’t put it clearly enough just how good Dr hakan is at his job I highly recommend him and also clinic centre. From start to finish the whole process has been excellent even the drivers who drive you about, every member of staff I had contact with were brilliant.
One thing I will say is I had to stop one night in hospital and I found the food awful, I’d recommend taking some snacks in with you just incase your the same as me.
Also the picture of Dr hakan they are using is about 25+years old and he has changed in appearance, so when you see him for the first time don’t be alarmed he is the same person

I have used this company’s service twice now. The first time, six years ago, was a lovely experience, which is why I chose to come back. Unfortunately, this time has been different.

While I was in the hospital, money was stolen from my purse by a nurse which is the only one time I have ever left my bag unattended. I reported it to the translator, who told me it would take a couple of days for me to hear back. I then messaged Kagan the travel coordinator to chase up the next day and he claimed they had reviewed the CCTV footage at the specific time and that no one had entered my room.

This is how I know they didn’t properly investigate the situation. At no point did I tell anyone what time the theft happened. In fact, I had clearly explained to the translator that the money was taken while I was still in the room, but inside the bathroom getting changed. So how could they have reviewed footage from a “specific time” when I never provided one.. and how could he said no one entered my room when a couple nurses been in and out throughout the day…. Makes no sense.

The travel coordinator was also very dismissive. They kept saying this couldn’t have happened because it had never happened before. That makes no sense. Just because something hasn’t happened before doesn’t mean it couldn’t happen this time.

What disappointed me more was the complete lack of empathy, reassurance, or genuine effort to help. I wasn’t expecting miracles. I simply wanted to be taken seriously, for the matter to be properly investigated, and to have a chance of recovering my money.

It’s incredibly disappointing that a company I previously trusted handled such an issue in this way.

After care: Thank you for reaching out Selin, with everything going on and me being in pain I appreciate the after care messages I have received from you now that I’m back home. Your reassurance means a lot to me.

Excellent service from the start, very clear instructions and explanations on what is happening and the after care is brilliant, still on going for the year after my surgery on the 12th May 2026.

My experience with clinic centre was really great, they made me feel comfortable and they’re really helpful I will definitely be using them again and I recommend them, thank you so much for my experience I a very happy with my results. :)

Could not fault The Clinic Center from start to finish,Doctors,Nurses very attentive,was well looked after and everything explained to me,would recommend and go back again

I visited twice and it was good clean surgery. I am happy with the work I have had done.

Everyone was very friendly, the doctor was honest and very professional.

I now have th perfect smile.

Had my Hair transplant done in Turkey Istanbul. Satisfied with the follow-up I am getting from Anil Deniz. Daily contact through WhatsApp to give me instructions and to see how the transplanted area and donor area is developing. Would recommend Clinic Center and Anil Deniz.

I had a great experience using clinic centre for my surgery. From my initial enquiry, getting everything booked and the surgery, post op and aftercare. Everyone who dealt with me was friendly and helpful and I couldn't recommend them more.

The most outstanding amazing experience of a complete healthcare package! Right from the beginning I had a medical consultant called Umut, travel consultant Ceyda and aftercare consultant Anil. All three consultant commuting with me professionally, kindly and throughly through each stage of my journey.
My Surgeon Daghan Isik was beyond everything I expected and more, amazing intelligent and humble man. His personal nurse was the same and lit up the room with her vibe and smile. I will never forget my experience it was amazing ..
The hospital was so clean, cleaner than the UK! My assistant for operation day was lovely. Everyone who I came into contact with from the team was outstanding !
I still am in contact with my aftercare consultant Anil and every time I ask a question I get a prompt reply, every question he is able to answer.
I so glad I chose Daghan and his team !!
His skill set, and kindness is amazing ! He is quiet humble man but really he should be shouting to the roof top that he is the best surgeon there is available in Istanbul!!
I trusted him with my body and I would trust him again over and over !

A great service and a great team. Any questions or concerns my answers were replied quickly.

In sum a highly recommended Center.

I flew to instanbul for a breast augmentation and uplift. The whole journey was very smooth, all transfers where manly and on time and all staff where very friendly and helpful. I am very happy with the results and would recommend clinic center to anybody. My travel co ordinator who planned the whole journey was also great. Thankyou very much #Alara x

Very happy with my experience, from the get go of speaking with clinic center about enquiring about the surgery, to speaking with my co ordinator, translater and after care team. They look after you.
It’s a lovely private clinic that is clean and welcoming. The staff are lovely. There is one anaesthesiologist I’d like to mention. She had black hair, lovely lovely lady. She was a real credit to the whole company. She made me feel completely at ease and comfortable, wonderful woman. The nurses were lovely and caring and nice women.