clippercard.com Reviews 12

I just spoke to Marisol (sp?) and she was fantastic! I hung up before I could take the phone survey (woops!) but she was friendly, helpful, and professional, and helped me resolve a weird situation involving my daughter's clipper card, yay!

Shockingly slow and unprofessional services for a system that millions rely on.
They deducted money from my account, but the value never appeared on my Mobile Clipper in Google Wallet.
No acknowledgment, no case number, no support — just silence.
Phone wait times are absurd, and the overall responsiveness is worse than what I’ve experienced in far less developed transit systems.

It’s unacceptable that a major US transit payment system operates with this level of inefficiency.

If they cannot provide basic, timely service, they should not be handling public transit payments at all.
I dont understand how US Gov allows such companies to operate in the US,
Look like they dont care to respond to any complaints as well.

Well, I tried so hard to find out the answer to my question on my own. I came up against so many technical and other problems. When I finally called an agent, she was so professional, helpful and kind. I have worked in customer service and I have a sense of what those agents are working with right now. I think she really was able to show up in a very positive way and I thought it was remarkable. Her name is Desiree.

Clipper Card should NOT be in business. The application as well as customer service really stinks. My card was blocked and upon calling they told me it cannot be unblocked and I needed to request a new card. Ridiculous!!

Never received a refund or any update regarding the cancellation form. They also only give refunds as a cheque and I'm from a country where banks don't accept that. Calling their support for an update on the form would cost me more than the refund itself assuming the phone call is at least 20 minutes. I very much regret using their stupid card.

I wouldn't give a single star if it wasn't designed so that you can't leave a comment without at least giving one star. Here's my complaint, I've been getting billed on bank transactions from Clipper Systems and I have never heard of this place until I caught it on my bank transactions record recently. If I were to drive to California from where I live it would take me two days. Why on earth would I ever need to use your services? Don't answer that, it's simple, I wouldn't and haven't. Ever since the Pandemic had begun my trust in anything online has steadily decreased greatly! There were transactions as far back as July, I'm not sure yet if any went back any further. The first three I found was $5 dollars each, by the time I went to the bank to put a stop on it there was another and it was for $10. Now there's another $10, looks like I'll end up having to close my bank account due to a service I wouldn't be able to use if I wanted to.

There's no explanation that you need to swipe in AND out of the buses in San Francisco, so I added $11.80 thinking the ride cost more than it actually did when my account balance went from $6 to -$5.80.

Nope, ride was supposed to cost $2.93 as listed on Google Maps.

Called customer service and they told me to fill out a cancellation form to get my money back. Sounds good.

Too bad there's a $5 fee to cancel.

Absolute scam.

Touched in at seaplane but when we got to San Francisco ferry building none of the touch out stations we’re working so it just took our money $4.90 there making a lot of money out of this,bit of a scam no replies to emails

How to Avoid the Clipper Card Minefield

Using a Clipper Card is a great way to travel, but you first have to understand their un-intuititave rules. I bought 2 clipper cards at the the Windsor Smart Train station for my wife and I last year and took the train from Windsor to the Larkfield ferry. Unfortunately you can't buy a senior card at the train kiosk so you have have to pay the full price with no discount. To get a senior card you have to buy it online and wait a few weeks to receive it in the mail.

A few months ago, I had about $10 remaining on each card and my wife and I decided to take the Larkfield ferry to S. F. the next day. I went online to check my balance and there was no cash available. So I called the number and I was told “ we are experiencing long hold times and there are 38 folks ahead of me”. And they mentioned to go online to use self service. I went online and there was no self service options. The online site is useless.

Finally I spoke to the rep and was informed that since I didn't use the card for 6 months there was no cash value on the card, but she would add the previous balance back onto the card, and this would take a few days. So, I added $20 to each card online using my Visa card. Unbeknownst to me it takes over a week to add this cash value to the Clipper Card, even though they they charged my Visa immediately. When I got to the Smart Train station there was no cash value on the card so I had to add $20 more to the cards. This really upset me.

I had to call the Clipper Card office 5 more times and wait between 14 and 41 calls ahead of me to finally get a promise that they will send me a check. I have been waiting for 2 weeks to get the check and called again only to find out it takes about 1 month to get the check. I'm still waiting. It seems very clear to me that Clipper Card grabs your money immediately and will try anyway it can to keep it.

If you want to avoid some of the money pitfalls and phone calls of using a Clipper Card:

1. Purchase your card online 1 month before you intend to use it.
2. Add value to your card at the train or ferry kiosk only for the amount you intend to use that day.
3. Use the cash value quickly.

Stay away!! Listen to all the people who had bad experiences with Clipper. Trust me, they are telling the truth. Worst customer experience ever!!

I added some balance to use the clipper card on New York MTA. But, the touch less method of payment does not work on the subway. So, the whole point of joining the clipper was useless. I requested a refund and filed a complaint with the clipper customers service. The said they will mail the check to my address as they can't issue the refund to my bank. I have not yet got my refund.

Never order a clipper card online. I ordered clipper card online on 10/09/2022. Initially they promised that card is free. But than it appeared that they charged me $3. After I placed an order and my payment card was charged $3, they promised to deliver 6-10 business days. The clipper card was never delivered. I called customer service phone. They do not issue any free replacement. There is no proof that they actually shipped the card. Also, there is a statement on the BART website: “ We are encouraging riders to put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards.” https(colon)(double slash)www(dot)bart(dot)gov/tickets Also, just in case they will update the page, I have saved this page via internet archive https(colon)(double slash)web(dot)archive(dot)org/web/20221108033135/https(colon)(double slash)www(dot)bart(dot)gov/tickets When I called customer service representative, they offered me to send another clipper card for another $3. They do not provide any guarantee that they will actually do it for another $3, especially when “stocks are depleted”. Do not waste your time and money. This is just a scam.

Clipper Card's website requires you to call their customer service center line to fix many problems. On Oct. 4th and 5th 2021, a recording announced anticipated wait times before a human would answer, but then the wait time would be almost double the predicted time, as much as almost an hour, and then the call would be disconnected by Clipper Card. That experience was more than one person calling in on more than one telephone on more than one Clipper Card on more than one day, so it was NOT a temporary or occasional result.
Clipper Card's customer assistance telephone is reportedly managed by someone called Cubic Corp. It seems they were providing absolutely no customer service on the times tested. The web page interface is rather primitive and lacks features to handle customer service, and so the website refers us to the toll free customer help line which seems to provide only an annoying waste of time, and no help at all. Other websites chronicle ongoing complaints of many: At the time of this writing, Better Business Bureau gives it a 1.1 star out of 5 stars based on consumer rating.