Tasmania Khan was excellent in customer service and her tone. I was calling to cancel and she showed how to disable the forwarding to Cloak. I am searching for a new position and wasn't able to rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First few months seemed to be beneficial. Too many of my contact calls were not getting thru to me before going to voicemail. Too many missed calls. Decided to terminate and this was the hard part. Ne... See more
Company replied
Speaking to a human being made all the difference Marjow was extremely helpful. Kit however needs to be retired. Kit had me going around in circles trying the same things over and over again. I was... See more
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I was having trouble refreshing my Cloaked App. They answered my emails swiftly added possible solutions when they didn't work they gave me a few other things to try which worked. Don't regret get... See more
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Company details
- #11 of 14 best companies in Security Service
- #252 of 343 best companies in Software Company
Written by the company
Cloaked protects you and your family from spam, scams, identity theft, and financial fraud by putting you back in charge of your personal information. - With Cloaked, generate unlimited email and phone aliases to sign up, shop, and communicate safely without revealing your real identity. - Cloaked scans and removes your personal data from 140+ data brokers, cutting off one of the biggest sources of spam and identity theft. - Our Call Guard blocks scam and robocalls before they ever reach you, while Dark Web Monitoring alerts you instantly if your details appear in a data breach. - And for extra peace of mind, every Cloaked member is protected with $1 million in identity theft insurance. Cloaked isn’t just another privacy tool - it’s your digital safety net. Whether it’s shielding your inbox, blocking scam calls, or deleting exposed data, Cloaked keeps you one step ahead of online threats so you can live, work, and shop freely - without fear of who’s watching. Stay safe. Stay Cloaked.
Contact info
10003, New York, United States
- support@cloaked.com
- cloaked.com
4.0
Great
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peace of Mind
With everything going on in the world right now, I was looking for a seamless and straightforward tool to protect myself and my data online. After some research, I found my way to Cloaked. From day one the experience has been so smooth and I’m already seeing results from online data removal and spam call silencing. The service has been so good that I recommended it to my mother, and within a few short minutes of a call with support team member Corey, we were able to update our subscription to a joint plan for a very reasonable price. Strongly recommend to anyone looking for transparency and peace of mind online.
January 12, 2026
Unprompted review
Reply from Cloaked
Hi Nathaniel, It's wonderful to know that you and your mother feel secure and satisfied with the app's performance. Your kind words about our support team truly motivate us to continue delivering excellent service, ensuring that our users have the best experience possible. We genuinely appreciate you taking the time to share your experience, as feedback like yours inspires us to keep improving and innovating!
Neressa
Neressa: solved a problem that I’ve had for several months. She fixed it immediately, no fuss, no mess.
January 12, 2026
Unprompted review
Reply from Cloaked
Hi Joseph, Your feedback not only motivates us to keep improving but also reinforces the importance of providing excellent customer service. It's wonderful to hear that our efforts are making a difference, and we look forward to offering you even more value in the future. Thank you for being a part of our community and entrusting us with your needs! Happy Cloaking!
I was having problems with billing and account
I was having questions regarding my account and app. I asked for a live agent instead of AI.
It gave me Nerissa. She was excellent and very helpful. I love cloaked. It has removed my information from over 2500 web sites and dark web info. It also is stopping over 25 calls a day that are spam and telemarketers. Thank you Cloaked.
January 10, 2026
Unprompted review
Reply from Cloaked
Hi Brenda, It's wonderful to hear about your positive experience with our support team and that your issues were resolved effectively. We take pride in ensuring that our users have the best possible experience, and it's great to know the app has been instrumental in removing your information from numerous websites and in reducing the influx of spam calls. Your feedback truly makes a difference, and we appreciate you taking the time to share it!
I think Cloaked is the best data removal app
I think Cloaked is the best data removal and call screening device in the business,
January 6, 2026
Unprompted review
Reply from Cloaked
Hi Mikey, It's fantastic to hear how much you appreciate the data removal and call screening features; your feedback is invaluable! We are dedicated to ensuring that our users have a seamless and secure experience, and knowing that our efforts have made a positive impact motivates us to keep improving. Your support means a lot to us, and we’re excited to bring even more enhancements in the future! Happy Cloaking!
It started fine and worked well
It started fine and worked well, but in the past few days has increased in number of calls again.
December 25, 2025
Reply from Cloaked
Hi there, we hear you, and that's really frustrating after things were working well at first. If spam calls have started creeping back in over the last few days, we'd like to take a look and help with this. Please reach out to us at help.cloaked.app or call us at +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) and we'd be happy to help.
Good for keeping track of all the…
Good for keeping track of all the people trying to steal my identity
December 25, 2025
Reply from Cloaked
Hi there, thank you so much for the 5-star review! We know how stressful it can be dealing with identity threats, so we're really glad Cloaked is helping you keep track of what's happening and stay a step ahead. If you ever need help or have questions, we're here for you. Happy Cloaking!
I like the app
I like the app, but the VPN quits working and I have to reload the app to get ti to work again.
December 25, 2025
Reply from Cloaked
Hi Dave, thank you for the 5-star review and for flagging that. We're really glad you're enjoying the app, and we understand how annoying it is when the VPN drops and you have to reload to get it working again. Please reach out to support at help.cloaked.app or +1 (888) 857-5490, we'll be happy to help troubleshoot and get resolved for you. Happy Cloaking!
Almost miss the sales calls...Not!
It hasn't been this quiet in my house in a long time. I am normally bombarded with calls throughout the day. It's ridiculous but that's the way it is. Once I got my Cloaked account set up, it's over. I can see the numbers that have called but I don't have to deal with the long conversations anymore. I noticed that I had two separate payments for the annual Cloaked subscription. I sent a message in advising them of the issue and Nerissa contacted me and corrected the issue overnight.
January 7, 2026
Unprompted review
Reply from Cloaked
Hi Leonard, It's fantastic to hear that your home is finally enjoying some peace and quiet! We're delighted that setting up your account has made such a positive difference in managing those sales calls. Thank you for sharing your experience with our support team—it's great that Nerissa was able to resolve your payment issue promptly. Your feedback means a lot to us! Happy Cloaking!
Just wanted to say thanks for your…
Just wanted to say thanks for your support and help with stopping all the spam calls family
January 5, 2026
Unprompted review
Reply from Cloaked
Hi Stanley, We appreciate your positive feedback and are glad we could assist in reducing spam calls for you and your family! It’s rewarding to hear that our efforts are making your communication experience more enjoyable and secure. Your support inspires us to keep improving and providing the best service possible. Happy Cloaking!
Has not gotten rid of all the AI…
Has not gotten rid of all the AI generated calls I'm getting daily
January 3, 2026
Unprompted review
Reply from Cloaked
Hi Michelle, It's clear that you're dealing with an overwhelming number of AI-generated calls, and that must be quite bothersome. We recommend setting up our Call Guard feature on the mobile app. If you need assistance or guidance on this setup please reach us support@cloaked.app or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) — we are happy to help!
How they have kept me informed about…
How they have kept me informed about what's happening on the Internet with my information. I appreciate you for your help.
January 2, 2026
Unprompted review
Reply from Cloaked
Hi Terry, We appreciate your kind words and are glad to hear you feel informed about your information online. Our team works diligently to provide timely updates and transparency, ensuring that you have complete control over your data. Your feedback motivates us to continue improving and offering the best experience possible. Happy Cloaking!
The program is confusing
From my perspective, your program is difficult to maneuver. I tried to work with it, but it was difficult for me to use it. The program confuses me, and I do not know how to work with it. I feel I have to be technically oriented beyond my skills. It is expensive and not a bad program, but for me, it is not very consumer-friendly
December 24, 2025
Reply from Cloaked
Hi Deepa, Navigating new software can sometimes be a challenge, and we appreciate your honest feedback about your experience. It’s important for us to know when users feel overwhelmed, especially when it comes to usability. We would be happy to setup an onboarding call or virtual meeting with you to walk you through all the features or any questions you may have. Please reach out to us at support@cloaked.app or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) — We are happy to help!
Because I am just playing on the…
Because I am just playing on the internet, retired, I thought I was safe, no problems. THEN:
*started a wildlife sanctuary with Certified Wildlife Habitat and Arbor Day Foundation and my information was sold, now every organization is asking for money, my mail box stays full...
* this led to emails gallor, who else has my info?
* started a website and Yelp now telemarketers keep calling and spamming does not stop them
Now nothing since Cloaked lmao love it
December 29, 2025
Unprompted review
Reply from Cloaked
Hi Patricia, thank you so much for the 5-star review! That's such a relatable and frustrating spiral, doing something positive like starting a sanctuary and a website, then suddenly getting hit with nonstop mail, emails, and telemarketers. We're genuinely glad Cloaked helped shut that noise down. Happy Cloaking!
Quick fix helping me update my…
Quick fix helping me update my subscription and get a refund for overpayment I made.
December 30, 2025
Unprompted review
Reply from Cloaked
Hi Troy, It's wonderful to hear that resolving your subscription and refund issues was a swift process! We’re constantly striving to improve our service, and your feedback plays a crucial role in helping us achieve that. Thank you for sharing your experience, and we look forward to assisting you with anything else you may need in the future!
The Chat Feature was helpful
I had questions about why I am still receiving numerous spam calls after joining Cloaked. I used the chat feature and chatted with Raymart who helped me understand that I needed to try Call Guard on my smart phone.
December 30, 2025
Unprompted review
Reply from Cloaked
Hi Jeff, We’re thrilled to hear that the chat feature made a positive impact on your experience! It's wonderful to see that Raymart was able to assist you effectively, highlighting our commitment to providing top-notch support. Your feedback not only motivates us but also plays a pivotal role in guiding our efforts to continually enhance our services for all users. Happy Cloaking!
I don’t usually take the time to write…
I don’t usually take the time to write reviews like this, but Cloaked genuinely deserves it.
A co-worker introduced me to Cloaked, I shared it with my boss, and now my entire family is using it. From the moment I understood what this platform actually does, it became clear this wasn’t just another app — it’s a necessary layer of protection in today’s world.
Between 10/22/25 and 12/29/25, Cloaked has helped remove over 2,250 exposures tied to my family alone. To put that into perspective:
• 1,002 address exposures
• 732 family-related records
• 186 name records
• 176 phone numbers
• 161 email addresses
…and more that I didn’t even realize were publicly circulating.
That kind of visibility is eye-opening — and honestly unsettling — but Cloaked turns that concern into action. Seeing real progress, real removals, and real accountability makes the investment completely worth it. I feel safer knowing my family’s personal information is actively being protected, monitored, and removed.
What truly sets Cloaked apart, though, is the customer service. I’ve worked directly with Tamanna Khan, Jho Valiente, Kit, and Eric Crossley, and every interaction has been kind, patient, knowledgeable, and genuinely supportive. I’ve had a learning curve with the Call Guard feature, and instead of brushing it off, the team has worked with me step-by-step to make sure I’m using it correctly and getting the full benefit.
Cloaked isn’t fear-based or gimmicky — it’s practical, transparent, and empowering. It gives you back control in a digital world that often feels completely out of control.
I’m grateful I found this platform, grateful for the people behind it, and confident recommending Cloaked to anyone who cares about protecting themselves and their family online.
This is privacy done right.
December 26, 2025
Unprompted review
Reply from Cloaked
Hi there, It’s fantastic to hear how impactful Cloaked has been for you and your family! We truly appreciate your kind words and detailed feedback, especially about the proactive protection you've experienced and the support from our team. Knowing that you feel safer and empowered in today’s digital landscape brings us immense joy. Your recommendation means a lot to us, and we're here to continue supporting you in your journey to privacy! Happy Cloaking!
Cloaked is Great!
Cloaked is great. I rarely get a spam call. Or emails. Support is awesome. They are there to help right away. I highly recommend them.
December 28, 2025
Unprompted review
Reply from Cloaked
Hi Pama, thank you so much for the 5-star review! We're genuinely happy to hear Cloaked is keeping spam calls and emails to a minimum for you, and it means a lot that you'd recommend us. Your shoutout to our support team is huge too., we'll be sure to share it with them. Happy Cloaking!
Cloaked is a good product and Tamara…
Cloaked is a good product and Tamara gave good service
December 28, 2025
Unprompted review
Reply from Cloaked
Hi Toni, thank you so much for the 5-star review! It means a lot to hear that you're enjoying Cloaked, and we're genuinely excited you took the time to share both product praise and a shoutout for the great service. We believe you may be referring to Tamanna, and we'll make sure she sees your kind words. Happy Cloaking!
Raymart was extremely helpful and very…
Raymart was extremely helpful and very encouraging and knew his product very well. He was willing to answer more than one question and was very courteous. He represents CLOAKED in a fine manner.
He's an asset to CLOAKED. This is the kind of service that brings people back for business and brings new customers in because he cares about his work.
December 26, 2025
Unprompted review
Reply from Cloaked
Hi Gary, It's wonderful to hear such positive feedback about our team! We greatly appreciate you recognizing Raymart's dedication and helpfulness; his commitment to providing excellent service truly makes a difference and reflects our values. Your experience inspires us to keep striving for excellence, and we’re glad to have met your expectations! Thank you for sharing your thoughts with us!
Nerissa was awesome and took care of my…
Nerissa was awesome and took care of my issue. Great customer service!
December 21, 2025
Unprompted review
Reply from Cloaked
Hi Dara, thank you for the 5-star review. We're really glad Nerissa was able to take care of your issue and that you had a great support experience. We appreciate you taking the time to share this with us. Happy Cloaking!
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