Tasmania Khan was excellent in customer service and her tone. I was calling to cancel and she showed how to disable the forwarding to Cloak. I am searching for a new position and wasn't able to rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First few months seemed to be beneficial. Too many of my contact calls were not getting thru to me before going to voicemail. Too many missed calls. Decided to terminate and this was the hard part. Ne... See more
Company replied
Speaking to a human being made all the difference Marjow was extremely helpful. Kit however needs to be retired. Kit had me going around in circles trying the same things over and over again. I was... See more
Company replied
I was having trouble refreshing my Cloaked App. They answered my emails swiftly added possible solutions when they didn't work they gave me a few other things to try which worked. Don't regret get... See more
Company replied
Company details
- #11 of 14 best companies in Security Service
- #253 of 342 best companies in Software Company
Written by the company
Cloaked protects you and your family from spam, scams, identity theft, and financial fraud by putting you back in charge of your personal information. - With Cloaked, generate unlimited email and phone aliases to sign up, shop, and communicate safely without revealing your real identity. - Cloaked scans and removes your personal data from 140+ data brokers, cutting off one of the biggest sources of spam and identity theft. - Our Call Guard blocks scam and robocalls before they ever reach you, while Dark Web Monitoring alerts you instantly if your details appear in a data breach. - And for extra peace of mind, every Cloaked member is protected with $1 million in identity theft insurance. Cloaked isn’t just another privacy tool - it’s your digital safety net. Whether it’s shielding your inbox, blocking scam calls, or deleting exposed data, Cloaked keeps you one step ahead of online threats so you can live, work, and shop freely - without fear of who’s watching. Stay safe. Stay Cloaked.
Contact info
10003, New York, United States
- support@cloaked.com
- cloaked.com
4.0
Great
460 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEWARE
BEWARE! They did a good job blocking spam.
Their AI program is either retarded or programed to run you in circles. Contacting them is impossible.
Then when I cancelled my phone was immediately rendered useless. The phone shop had to remove 3 viruses. They do a good job until you have a problem or question. Once you cancel you're screwed.
update: After this review Cloaked said they take reviews seriously and I should call them. I tried repeatedly before writing the review! They didn't care then. I have no way of knowing if they installed those viruses on my phone or just left me vulnerable to them. Either way the result was I was left with a useless phone until I paid someone to straighten it out. On top of that, contacts, apps and data have been deleted(probably by the viruses).
January 29, 2026
Unprompted review
Reply from Cloaked
Hi Tom, Thank you for taking the time to leave this review. We reached out to you directly by email today to work through your concerns. We take feedback like this seriously and want to make sure your issue is addressed. Please
check your inbox or reach out to us via chat on our website or help center — our team is ready to help.
— The Cloaked Team
Helpful updates…
I thought the updates were helpful for me to know where my privacy is on the internet. I'm waiting for the follow-up with the data brokers.
January 25, 2026
Reply from Cloaked
Hello there, thank you so much for the 5-star review! We're glad the updates are helping you understand where your privacy stands online. The data broker follow-ups can take a bit of time as requests process, but we'll keep you posted as progress is made. If anything looks off or you have questions, we're here to help. Happy Cloaking!
Very Quick Response
I’ve been concerned about my account for some time but wasn’t sure of what to do. Then I heard about Cloaked. I was surprised and concerned about what they found, but relieved that the issues are being resolved.
January 25, 2026
Reply from Cloaked
Hi Chris, thank you so much for the 5-star review! We know it can weigh on you when you're unsure if your account is truly secure, so we're glad you found Cloaked and got clear answers. It can be shocking to see what's out there, but we're really really happy you're feeling relieved and that things are already being resolved. Happy Cloaking!
Reply from Cloaked
Hi Donna, thank you so much for the 5-star review! We're truly happy to hear you're very happy with Cloaked, and we really appreciate you taking a moment to share that with us. If you need anything or have questions, we're here for you. Happy Cloaking!
Had a question regarding my account
Had a question regarding my account. I chatted with Marjow, who handle my question quickly and effectively. Great customer service.
January 30, 2026
Unprompted review
Reply from Cloaked
Hi Steve, thank you so much for the 5-star review! We're really glad you reached out and that Marjow was able to handle your account questions quickly and effectively. We'll be sire to share your kind works with them. Happy Cloaking!
I had an issue and contacted support…
I had an issue and contacted support and i received a reply within seconds
And all is resolved
January 29, 2026
Unprompted review
Reply from Cloaked
Hi Mark, thank you so much for the 5-star review! We're really glad you reached out and that our team was able to respond right away and get everything resolved. If you need anything else, we're here for you. Happy Cloaking!
New customer wanting personal information secured
I am a fairly new customer of Cloaked. I have very high concerns with guarding my personal information online and being sold to data brokers and so forth. This is one of the steps that I took to start making better decisions. I had an issue where I had to reset my iPhone, therefore requiring me to reinstall all apps. Once I downloaded Cloacked post-restore I was unable to sign in to my account with the communicated recovery code. I verified the code with a Cloaked agent and it was still unsuccessfull. This all resulted in my account having to be reset (Hard Reset) instead of only a Soft Reset (forgot password link with recovery code). I am finally up and running and all of my information did not leave my account thankfully. I'm looking foward to learning more about how Cloaked can help me and my identity online.
January 29, 2026
Unprompted review
Reply from Cloaked
Hi Charles, thank you so much for the 5-star review and for sharing all that detail. We completely understand the concern about personal info being exposed online, and we're glad you chose Cloaked as a step towards taking control. We know it was frustrating to the recovery code issue after your iPhone restore, but we're really happy we got your back and running and that your information stays safe. We're here whenever you're ready to explore more features or need anything along the way. Happy Cloaking!
I had excellent customer service and no…
I had excellent customer service and no more spam calls. I love this!
January 28, 2026
Unprompted review
Reply from Cloaked
Hi Mary, thank you so much for the 5-star review! We're truly happy to hear you had excellent support and that the spam calls have stopped, that's exactly what we want for you. Thanks for sharing the love, and we're here anytime you need us. Happy Cloaking!
can't even create an account after more…
can't even create an account after more than 30 minutes on their chat. Tried many times. Terrible support
January 29, 2026
Unprompted review
Reply from Cloaked
Hi Andrew, we hear you, spending 30+ minutes on the chat and still not being able to create an account is incredibly frustrating. That's not the support experience we want to provide. We'd like to help get you set up as quickly as possible. Please reach us at support@cloaked.com or call us at + (888) 857-5490 (Mon–Fri 9 AM–8 PM ET, Sat–Sun 9 AM–1 PM ET).
Nerissa gave me wonderful support
Nerissa gave me wonderful support, very knowledgeable about how to get up everything properly. Even sent a email with instructions of what I had to do, and if it didn’t worked she was going to give me a call the next day. But thankfully it did so I emailed her just so she could check if everything was working okay, and she wrote back everything is a go. Thank you Nerissa
January 28, 2026
Unprompted review
Reply from Cloaked
Hi Dawn, thank you so much for the 5-star review! We're really glad Nerissa was able to guide you through getting everything set up properly and that her instructions did the trick. It's also wonderful to hear she followed through and double-checked that everything was working. We'll be sure to share your kind words with her. Happy Cloaking!
Live support was readily available and effective.
Started my issue with the automated help but as soon as I needed a rep I got a response right away from Nerissa in Customer Support. She emailed back and forth and then she suggested she call me the next day and did as scheduled on time. We had a great call , got everything resolved and she was so friendly, it was a pleasure.
January 28, 2026
Unprompted review
Reply from Cloaked
Hi Susan, thank you so much for the 5-star review! We're really glad you were able to reach a live rep quickly when you needed one, and it means a lot to hear Nerissa stayed with you through email and followed through with a call right on time. We'll be sure to share your kind words with her. Happy Cloaking!
I’m so glad I got “Cloake” I’m reaping…
I’m so glad I got “Cloake” I’m reaping the benefits and loving
January 27, 2026
Unprompted review
Reply from Cloaked
Hi Susan, It's fantastic to know that you're reaping the benefits of the app and finding it valuable in your daily activities. Your positive feedback truly motivates our team and inspires us to keep enhancing the experience for all users. We're grateful for your support and are excited to have you as part of our community, where your success is our priority!
I’m so pleased with cloaked
I’m so pleased with cloaked, they have been so helpful and it gives me peace of mind I should have done this much sooner!
January 27, 2026
Unprompted review
Reply from Cloaked
Hi Lou, We truly appreciate your kind words and are thrilled that our app has positively influenced your daily life and sense of security. Knowing that we can provide valuable features that resonate with our users is incredibly motivating for our team. Your feedback is invaluable as we continue to enhance our offerings and ensure a top-notch experience for everyone.
I used to get spam calls every day…
I used to get spam calls every day sometimes 5, 6 or seven times a day. Now, seven months later, Cloaked has almost eliminated my spam calls to maybe two a week. It’s the best $9.99 I have ever spent.
January 26, 2026
Unprompted review
Reply from Cloaked
Hi Linda, It's wonderful to hear how effectively the app has minimized the daily interruptions from spam calls. Your satisfaction is our priority, and your feedback truly encourages us to continue enhancing the features that matter most to our users. We understand how disruptive spam calls can be, and it's great to know that our solution is making a positive impact on your daily life. Thank you for sharing your experience with us; it's insights like yours that help us grow and serve you better!
Just knowing that Cloaked is helping me…
Just knowing that Cloaked is helping me makes the internet better send safer. THANK all of you for your work.
January 26, 2026
Unprompted review
Reply from Cloaked
Hi there, Your feedback truly reinforces our commitment to creating a secure and enjoyable experience for our users. We're thrilled to hear that our safety features have made a positive impact on your experience, highlighting how much we value your security and privacy. Thank you for sharing your thoughts, and please know we are constantly striving to enhance your experience even further!
For those of us who refuse to live in a…
For those of us who refuse to live in a digital panopticon, Cloaked removal services of user data from unscrupulous Data Brokers is like manna from heaven. Each data removal notification is like a hit of dopamine for privacy loving citizens.
January 24, 2026
Unprompted review
Reply from Cloaked
Hi there, Your feedback truly inspires us as we continue to enhance our services and protect user privacy. It's rewarding to know that our commitment to providing robust data removal solutions aligns with your values, and we appreciate your recognition of our efforts. Your support plays a vital role in helping us foster a more secure and private digital environment for all users.
Quick Reply
I sent an email to Cloaked in regards to a billing matter and received a quick reply from Nerissa in support services. I was very grateful for her timely attention to my problem. Thank you.
January 24, 2026
Unprompted review
Reply from Cloaked
Hi Michelle, Your feedback means a lot to us, and we're thrilled that our support team could provide you with the timely assistance you needed. It's incredibly rewarding to hear that our efforts to enhance our service are recognized and appreciated. Thank you for taking the time to share your experience, and we look forward to continuing to exceed your expectations!
Honestly, this app caused more harm
Honestly, I have far more spam texts now after 6 months of using the Cloaked app. I feel like my expose was amplified somehow.
January 25, 2026
Unprompted review
Reply from Cloaked
Hi Paul, It's concerning to hear that you've been receiving more spam texts after using the app. To be clear, Cloaked never sells or shares your personal information. Our entire mission is to reduce your exposure online, not add to it. While our Data removal should reduce spam overtime, If you data was already circulating with spam groups it may continue. We have a text filtering feature on our road map. While we don't have an ETA, for now we encourage you to block and report spam texts moving forward. Please reach out to us at support@cloaked.com or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) We are happy to help with any questions of concerns.
SCAM
THIS APP DOES NOT WORK, THIS IS THE TYPE OF APP THAT IT PURPOSE IT’S ONLY GATHER INFORMATION OF THE VICTIMS WHO USE THE APP AND CREATE A DATABASE OF PEOPLE INFORMATION AND MAKE MONEY SELLING THAT LIST. THAT’S WHY YOU GET MORE CALLS AND MESSAGES AND EMAILS AFTER YOU SIGN IN.
January 20, 2026
Unprompted review
Reply from Cloaked
We’re sorry this has been your experience. We want to be clear: Cloaked never sells or shares your personal information. Our mission is to reduce your exposure online, not add to it.
In many cases, spam appears because personal data was already circulating online before someone signs up. As Cloaked’s data removal process takes effect and your information is removed from major data brokers, spam decreases over time.
Our team would be happy to take a closer look at your account to make sure setup is complete and everything is working as intended. You can reach us at support@cloaked.com or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST).
Issues with my phone since installing…
Issues with my phone since installing cloaked that I thought could be related, however, Tamanna, my service rep got me back on track.
January 20, 2026
Unprompted review
Reply from Cloaked
Hi JD, It's great to know that Tamanna was able to assist you effectively during your experience. Our dedicated team is always ready to address any concerns and ensure a smooth user experience for everyone. Your feedback is invaluable, as it helps us enhance our services and continue providing top-notch support to all our users.
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